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Sales and Customer Service Expert
Jessica Black
,
DORKING, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an experienced bilingual customer service and sales specialist with over 15 years of customer service and admin experience. I am hard working, enthusiastic and I am very detail orientated and analytical. I am capable person with the motivation, enthusiasm and commitment to take full responsibility for any task at hand. I have a keen commercial eye and proven track record of introducing cost saving innovation and ideas, driving profit without sacrificing quality.
Markets
United Kingdom
Industries
Language
English
Fluently
French
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2018 - 2019
job
Sales Support
Bene PLC.
• Providing 1 to 1 support for top account manager
• Coordinating multiple internal & external parties for projects
• Managing multiple large-scale projects at the same time, including +£1 million value projects
• Coordinating multiple internal & external parties for projects
• Managing multiple large-scale projects at the same time, including +£1 million value projects
Customer service, Administration, Project Management, Project coordination, Communication, Order Management, Process Optimization, Logistics optimization, Supply chain management
2017 - 2018
job
Project & Specification Coordinator
Precision Lighting Ltd.
Precision Lighting is a British manufacturer with a proud legacy of collaborating with architects, lighting designers, interior designers and end-clients to deliver architectural luminaires and lighting systems that represent a fusion of optical excellence and aesthetic appreciation. As part of the customer services team my duties include and aren't restricted to:
• To provide support for sales team
• Order processing
• Sending of sales order confirmations and relevant purchase orders to Operations team
• Chasing payments for Pro Forma Invoices
• Making sure deadlines are met for orders
• Dealing with non-conformance issues that have either been raised in the
• Warehouse or on site - raising replacement purchase orders
• Booking in of orders that need to be dispatched via courier
• Booking in of jobs with clients, preparing delivery notes and relevant
Paperwork for installations
• Posting of samples and brochures
• To provide support for sales team
• Order processing
• Sending of sales order confirmations and relevant purchase orders to Operations team
• Chasing payments for Pro Forma Invoices
• Making sure deadlines are met for orders
• Dealing with non-conformance issues that have either been raised in the
• Warehouse or on site - raising replacement purchase orders
• Booking in of orders that need to be dispatched via courier
• Booking in of jobs with clients, preparing delivery notes and relevant
Paperwork for installations
• Posting of samples and brochures
Operations, Sales, Support, Coordinator, Interior, Booking, Processing
2015 - 2017
job
Sales Coordinator
New Design Group.
The New Design Group comprises Ryan Furniture, Chorus Furniture and Cambridge Park brands. With over 50 years of experience and numerous awards our group of companies manufacture beautifully designed, high quality tables, chairs, soft seating, credenzas and side boards. Between the 3 brands we offer a wide range of cutting edge, contemporary products suitable for a wide range of areas and markets. As part of the customer services team my duties include and aren't restricted to:
• To provide support for sales team
• Order processing
• Sending of sales order confirmations and relevant purchase orders to
• Clients and suppliers
• Preparing of warehouse job files, preparing labels for items that will
• Need to be inspected
• Raising and sending invoices to clients
• Updating delivery, purchase order schedules and sage with orders that
• Have been delivered and inspected
• Dealing with non-conformance issues that have either been raised in the
• Warehouse or on site - raising replacement purchase orders
• Booking in of orders that need to be despatched via courier
• Booking in of jobs with clients, preparing delivery notes and relevant
• Paperwork for installations
• Filing of orders, delivery notes and inspected purchase orders
• Posting of samples and brochures
• To provide support for sales team
• Order processing
• Sending of sales order confirmations and relevant purchase orders to
• Clients and suppliers
• Preparing of warehouse job files, preparing labels for items that will
• Need to be inspected
• Raising and sending invoices to clients
• Updating delivery, purchase order schedules and sage with orders that
• Have been delivered and inspected
• Dealing with non-conformance issues that have either been raised in the
• Warehouse or on site - raising replacement purchase orders
• Booking in of orders that need to be despatched via courier
• Booking in of jobs with clients, preparing delivery notes and relevant
• Paperwork for installations
• Filing of orders, delivery notes and inspected purchase orders
• Posting of samples and brochures
Design, Sales, Support, Coordinator, Booking, Processing
2013 - 2015
job
Catering Manager
Dorking Halls.
Dorking
The Dorking Halls is an events venue which can also be hired out for private events and conferences. As the catering manager my duties include:
In charge of the food and beverage service.
Negotiating the price of food supplies with third parties.
Ensuring high standards of food quality from point of purchase to meal preparation, cooking and service.
Liaising with cooks and kitchen staff on a daily basis.
Maintaining accurate financial and administrative records.
Organising new initiatives and planning promotions.
Driving sales and developing new income streams.
Advising customers on meals and beverages.
Meeting with the restaurant owners and senior managers to discuss financial forecasts and set budgets.
Ordering supplies when required.
Taking action to investigate and address all non-compliance of health and safety guidelines.
Involved in providing advice and opinion on the introduction of new products, meals and services.
Recruiting new staff and training them to a suitable standard.
Dealing with customer complaints.
Ensuring compliance with the Alcohol Licensing Act 2003.
The Dorking Halls is an events venue which can also be hired out for private events and conferences. As the catering manager my duties include:
In charge of the food and beverage service.
Negotiating the price of food supplies with third parties.
Ensuring high standards of food quality from point of purchase to meal preparation, cooking and service.
Liaising with cooks and kitchen staff on a daily basis.
Maintaining accurate financial and administrative records.
Organising new initiatives and planning promotions.
Driving sales and developing new income streams.
Advising customers on meals and beverages.
Meeting with the restaurant owners and senior managers to discuss financial forecasts and set budgets.
Ordering supplies when required.
Taking action to investigate and address all non-compliance of health and safety guidelines.
Involved in providing advice and opinion on the introduction of new products, meals and services.
Recruiting new staff and training them to a suitable standard.
Dealing with customer complaints.
Ensuring compliance with the Alcohol Licensing Act 2003.
Training, Sales, Service, Compliance, Safety, Health, Manager
2013 - 2013
job
Customer Service Trainer
Apple.
Teleperformance is a global company, worldwide leader in multichannel customer experience. Founded in 1978 by Daniel Julien, the company is specialized in customer service, technical support, call centre, debt collection and social media; this position was for a summer only. As the customer service trainer my duties include:
Training 10 - 20 agents on all aspects of customer service by demand of the client (Apple)
Keeping attendance/punctuation records
Maintaining a relationship with clients
Keeping up to date with all training programmes
System Training
Product Knowledge
Retraining
Quality Assessing
Training 10 - 20 agents on all aspects of customer service by demand of the client (Apple)
Keeping attendance/punctuation records
Maintaining a relationship with clients
Keeping up to date with all training programmes
System Training
Product Knowledge
Retraining
Quality Assessing
Social Media, Customer experience, Training, Customer service, Service, Support, Social, UP
2013 - 2013
job
Customer Service Specialist, Acting Assistant Manager
Johnson & Johnson Campaign.
Sitel is a leading global business process outsourcing provider of customer care and back-office processing services, specializing in customer contact centers; still on the Lifescan campaign I moved to the UK Market due to my previous position being made redundant. As a customer service specialist and training assistant my duties include:
Training 27 agents on specific topics according to client request
Implementing and maintaining service level according to the client
Keeping attendance/punctuation records
Maintaining a relationship with clients
Knowing the relevant country specifics
Soft Sales
Reporting and handling complaints
Troubleshooting
CRM - Northstar Siebel training
Chasing orders
Training 27 agents on specific topics according to client request
Implementing and maintaining service level according to the client
Keeping attendance/punctuation records
Maintaining a relationship with clients
Knowing the relevant country specifics
Soft Sales
Reporting and handling complaints
Troubleshooting
CRM - Northstar Siebel training
Chasing orders
CRM, Training, Customer service, Sales, Service, Outsourcing, Office, Campaign, Processing, Manager
2011 - 2012
job
Customer Service Advisor
Lovefilm Campaign.
LOVEFiLM provides film and entertainment subscription services in Europe. It also offers online DVD rental services ranging from new releases to documentaries to games; and video games rental and legal film download services.
Inbound Sales
General Enquiries
Handling Complaints
Compensation Decisions
Authorizing or Referring Refunds
Assisting new starters with system queries and helping achieve AHT's
Troubleshooting Online Applications
Knowledge of all T&C's
Reaching targets (50+ calls per day, min 85% QMA, Absence, Timekeeping)
Inbound Sales
General Enquiries
Handling Complaints
Compensation Decisions
Authorizing or Referring Refunds
Assisting new starters with system queries and helping achieve AHT's
Troubleshooting Online Applications
Knowledge of all T&C's
Reaching targets (50+ calls per day, min 85% QMA, Absence, Timekeeping)
Video, C, Customer service, Movie, Sales, Service, It, Online
My education
?
-
2002
n/a
Secondary, French
Secondary, French
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