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Senior
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0
jobs
R Showell
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
job
Senior Systems Manager - Merchant Cloud and Automation Services
Scaling the PaaS.
operations for AWS Hosted Openshift Container Platform and CI/CD and successfully launched a new capability-based SAFe Trains to focus upon the maturing of operational practice within development teams.
* Coaching and developing a global (India, Romania, UK and USA) team of 45 to overcome challenges of being a new team and during organisational change.
* Instrumental in the management of the migration of 57 legacy tenants from OpenShift Container Platform 3.6 to 4.x and the decommissioning of the legacy 3.6 platform.
Employment History Continued
WORLDPAY FROM FIS April 2015 - Present
* Coaching and developing a global (India, Romania, UK and USA) team of 45 to overcome challenges of being a new team and during organisational change.
* Instrumental in the management of the migration of 57 legacy tenants from OpenShift Container Platform 3.6 to 4.x and the decommissioning of the legacy 3.6 platform.
Employment History Continued
WORLDPAY FROM FIS April 2015 - Present
Coaching, Operations, AWS, Automation, Cloud, Management, Safe, OpenShift, Development, USA, Manager, CI / CD
2019 - 2020
job
Senior Leader
IT Operational Readiness & Service Architecture.
* Led a global team (India, UK and USA) to engage with strategic deliveries of new payment products.
* Ensured operational stability in-line with SLAs and internal/external regulations and policies.
* Integrated the Worldpay/Vantiv and then Worldpay/FIS Service Management processes and functions, provided strategic leadership to the ITSM function to focus on qualitative process improvement and reduced process waste by 50% and change lead time/rework rates by 30%.
* Defined the CMDB model for managing Cloud CIs, improved data quality by 37% and defined the Service Design and Transition policy.
* Led collaboration projects with cross-functional departments to coordinate go-live activities and to create more effective and efficient processes.
* Ensured operational stability in-line with SLAs and internal/external regulations and policies.
* Integrated the Worldpay/Vantiv and then Worldpay/FIS Service Management processes and functions, provided strategic leadership to the ITSM function to focus on qualitative process improvement and reduced process waste by 50% and change lead time/rework rates by 30%.
* Defined the CMDB model for managing Cloud CIs, improved data quality by 37% and defined the Service Design and Transition policy.
* Led collaboration projects with cross-functional departments to coordinate go-live activities and to create more effective and efficient processes.
Design, Cloud, Leadership, Service Design, Management, Service, Service Management, Data quality, Go, USA, Processes, LED
2018 - 2019
job
Leader
unknown.
* Defined and led the implementation of a Lean & Agile Global Operating Model for IT, worked in partnership with key stakeholders and hosted global roadshows and training workshops.
* Designed varied process improvements which led to a 50% reduction in the cycle time for Firewall requests, a reduction in boarding process steps (15%) and a reduction of new employee 'ready to work' time by 5 days.
* Designed varied process improvements which led to a 50% reduction in the cycle time for Firewall requests, a reduction in boarding process steps (15%) and a reduction of new employee 'ready to work' time by 5 days.
Training, Agile, Lean, Firewall, Workshops, It, Implementation, LED
2015 - 2018
job
Head of Service Transition
unknown.
* Led the Service Design and Transition practice, overhauled the GTE Service Acceptance Criteria and extended the reach of the Service Transition Team.
* Managed multiple transitions across several business and technology areas, created flexible service models and drove continual service improvement.
* Managed multiple transitions across several business and technology areas, created flexible service models and drove continual service improvement.
Design, Service Design, Service, Technology, Service Transition, LED
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