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Eleanor Edwards
,
Histon, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Fluently
English
Fluently
French
Good
My experience
2020 - ?
job
Customer Service Operations
Thortful.
Customer Happiness June 2020-present
◦ resolving customer issues via phone and email as part of a small team, remotely and in the workplace
◦ Monitoring and maintaining customer service through social media channels
◦ Proficiency in Freshdesk
◦ Maintaining company Trustpilot presence
◦ Completing administrative tasks to aid day-to-day running of Customer Service Operations
◦ Proofreading site content and email drafts
HAK St Pölten/BAfeP St Pölten, Austria
English Language Assistant
◦ Conducted face-to-face lessons with students aged 15-20
◦ Designed unique and bespoke teaching resources for a wide range of abilities
October 2018-May 2019
◦ German native level proficiency
◦ Held individual speaking practice with and study support with students before exams
◦ resolving customer issues via phone and email as part of a small team, remotely and in the workplace
◦ Monitoring and maintaining customer service through social media channels
◦ Proficiency in Freshdesk
◦ Maintaining company Trustpilot presence
◦ Completing administrative tasks to aid day-to-day running of Customer Service Operations
◦ Proofreading site content and email drafts
HAK St Pölten/BAfeP St Pölten, Austria
English Language Assistant
◦ Conducted face-to-face lessons with students aged 15-20
◦ Designed unique and bespoke teaching resources for a wide range of abilities
October 2018-May 2019
◦ German native level proficiency
◦ Held individual speaking practice with and study support with students before exams
Social Media, Operations, Teaching, Proofreading, Customer service, Service, Content, Support, Monitoring, Native, Social
2017 - 2018
job
Customer Success Agent
MyTutor.
◦ Fast-paced startup office in Ed-Tech industry
◦ Handled queries from students, parents and teachers through Schools' Program
◦ Handled private customer queries and complaints
◦ IT proficiency in Zendesk
◦ Helped new customers find tutors by assessing the student's individual needs and goals
◦ Working on sales call campaigns
◦ Handled queries from students, parents and teachers through Schools' Program
◦ Handled private customer queries and complaints
◦ IT proficiency in Zendesk
◦ Helped new customers find tutors by assessing the student's individual needs and goals
◦ Working on sales call campaigns
Sales, It, Office, Zendesk, Agent
2017 - 2017
temp
Student Ambassador
King's College.
Assisted with administration of Tier 4 Visa service for new students ◦ Conducted presentations to groups of students regarding University and London life
Administration, Service
My education
2016
-
2020
n/a
Bachelors, A-Level German
Bachelors, A-Level German
Kings College London
Bachelors, Year Abroad
Bachelors, Year Abroad
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