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Making business bigger - Contact Centre Specialist with exceptional Telesales,Telemarketing,Call Handling,Account Management, Customer Service skills (Oh, I train Agents and Teams also!)
Chris Hall
,
Leeds, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly driven and meticulous professional who has gained exceptional development and influencing ability through 15 years B2B and B2C Telephony campaign experience.
Fantastic work ethic, results driven and success motivated.
Excels in busy environments and always works effectively and accurately to
the highest standards possible.
Experienced in achieving results in pressurised environments whilst
remaining calm and focused under pressure.
Open, honest and approachable with the drive and ambition to succeed in
any capacity.
Ability to work multiple clients at one business
Fantastic work ethic, results driven and success motivated.
Excels in busy environments and always works effectively and accurately to
the highest standards possible.
Experienced in achieving results in pressurised environments whilst
remaining calm and focused under pressure.
Open, honest and approachable with the drive and ambition to succeed in
any capacity.
Ability to work multiple clients at one business
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2020
job
Business Development Manager
MS Developments.
Responsibilities:
• Promote the benefits of business services to UK companies
• Research trade publications, existing databases and other channels
for further business opportunities
• Maintain CRM system with up to date and accurate customer records
• Ensure all SLA and compliance levels are met at all times
• Meet and surpass revenue targets and KPI's on a consistent basis
• Promote the benefits of business services to UK companies
• Research trade publications, existing databases and other channels
for further business opportunities
• Maintain CRM system with up to date and accurate customer records
• Ensure all SLA and compliance levels are met at all times
• Meet and surpass revenue targets and KPI's on a consistent basis
Business development, CRM, Research, Compliance, KPI, Development, UP
2013 - 2016
job
Telesales Manager
SteadCross Solutions.
Working with this consultancy to develop business in the Health and well-being sector promoting power assisted exercise equipment for people with disabilities into Care homes, leisure centres and Gyms in the UK.
Management of £3 Million pound Sales Pipeline aiding in increases in businesses annual turnover of between 25- 40%.
Account management of existing 50 sites nationwide.
Management of £3 Million pound Sales Pipeline aiding in increases in businesses annual turnover of between 25- 40%.
Account management of existing 50 sites nationwide.
Sales development, B2B Sales, Management, Business development
2012 - 2013
job
Outbound Team Manager
Reactiv Media.
Responsibilities:
• Day to day management of an outbound team including coaching, 121's, PIP's, absences and attrition,
performance management and any other requests
• Continually make and implement recommendations for development and growth of individual Agent
and team
• Identify individual strengths of Agents and actively foster to aid in personal development within the team
• Monitor and analyse Agent and team performance periodically by using in house market intelligence to identify any possible improvements
• Work with the QA team to maintain continuous quality assurance reviews of customer contacts by
Agents, acting on any relevant QA reports if necessary
• Ensure accurate and efficient gathering and recording of customer information on CRM system
• Meet with Hotkey/Partner companies on a regular basis for feedback and performance reviews
• Maintain security and integrity of company and brand by protecting customer, client and employee information at all times
• Day to day management of an outbound team including coaching, 121's, PIP's, absences and attrition,
performance management and any other requests
• Continually make and implement recommendations for development and growth of individual Agent
and team
• Identify individual strengths of Agents and actively foster to aid in personal development within the team
• Monitor and analyse Agent and team performance periodically by using in house market intelligence to identify any possible improvements
• Work with the QA team to maintain continuous quality assurance reviews of customer contacts by
Agents, acting on any relevant QA reports if necessary
• Ensure accurate and efficient gathering and recording of customer information on CRM system
• Meet with Hotkey/Partner companies on a regular basis for feedback and performance reviews
• Maintain security and integrity of company and brand by protecting customer, client and employee information at all times
Coaching, CRM, Performance Management, Management, QA, Security, Quality assurance, Growth, Development, Agent, Manager
2009 - 2012
job
Lead Generation Manager
XLN Telecom.
Responsibilities:
• Recruitment, training and continual development of the Outbound B2C Agents
• Analyse market intelligence to further develop revenue streams.
• Achieve all revenue targets set individually and collectively
• Manage campaign and Agent performance effectively
• Ensure that high levels of customer service are provided at all stages
• Hold regular 1-2-1's, team coaching and feedback sessions
• Assist with call preparation and monitor calls to existing and potential clients
• Recruitment, training and continual development of the Outbound B2C Agents
• Analyse market intelligence to further develop revenue streams.
• Achieve all revenue targets set individually and collectively
• Manage campaign and Agent performance effectively
• Ensure that high levels of customer service are provided at all stages
• Hold regular 1-2-1's, team coaching and feedback sessions
• Assist with call preparation and monitor calls to existing and potential clients
Coaching, B2C, Training, Customer service, Recruitment, Service, Team coaching, Development, Campaign, Agent, Manager
2004 - 2007
job
Telemarketing Team Leader
Marketing Technologies Ltd.
Responsibilities:
• Monitor and analyse Agents daily call volumes and conversion rates
• Assist in the delivery of training to develop key skills for Agents
• Manage Agents to ensure that all KPI's and targets are met consistently
• Ensure that knowledge of products and services offered is accurate and up to date
• Provide motivation and direction to Agents by encouraging and supporting
the achievement of objectives through regular coaching and feedback sessions
• Meet regularly with existing or prospective clients to further brand awareness
and revenues
• Monitor and analyse Agents daily call volumes and conversion rates
• Assist in the delivery of training to develop key skills for Agents
• Manage Agents to ensure that all KPI's and targets are met consistently
• Ensure that knowledge of products and services offered is accurate and up to date
• Provide motivation and direction to Agents by encouraging and supporting
the achievement of objectives through regular coaching and feedback sessions
• Meet regularly with existing or prospective clients to further brand awareness
and revenues
Coaching, Training, Telemarketing, Motivation, KPI, Direction, UP
My education
1998
-
2000
Croydon College
Secondary, ICT
Secondary, ICT
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