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Business Support Executive
Muhammad Shafiq
,
Leeds, United Kingdom
Experience
Other titles
Skills
I'm offering
Expert in Administration, Project management, Customer Services, Communication, MS Office, IT Support, Spreadsheet, Data entry, Account management, Business operations
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Warehouse Associate
Amazon LEEDS.
• Ensuring everyone's Health & Safety as per company standards
• Due to COVID19 - making sure everyone is keeping Social Distancing & Mask on
• Parcel sortation
• Picking & packing
• Helping teams to achieve targets in timely manner
• Due to COVID19 - making sure everyone is keeping Social Distancing & Mask on
• Parcel sortation
• Picking & packing
• Helping teams to achieve targets in timely manner
Safety, Health, Social
2019 - 2020
job
Customer Account Associate
Lowell Financial Ltd.
• Listening and understanding customer's financial situation and make appropriate recommendations in terms of affordable payment plans.
• Understanding customer's circumstances to provide right outcome & additional support accordingly and making right decision.
• Thrive on communicating with customers to find best possible solution for both customer and business and achieving goals.
• Maintaining high personal and work standards.
• Paying attention to details and accuracy of records.
• Working under pressure in a demanding environment.
• Implementation of FCA and OFCOM regulations.
• Met all customer call guidelines including service levels, handle time and productivity.
• Entered customer interaction details in CAM to track requests, document problems and record solutions offered.
• Facilitated inter-departmental communication to effectively provide customer support.
• Performed data entry with CAM to record call notes, suggestions and questions.
• Developed, updated and organized CAM databases to handle customer and sensitive data.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Helped 10-20 customers every day by approaching conversations with positive attitude.
• Understanding customer's circumstances to provide right outcome & additional support accordingly and making right decision.
• Thrive on communicating with customers to find best possible solution for both customer and business and achieving goals.
• Maintaining high personal and work standards.
• Paying attention to details and accuracy of records.
• Working under pressure in a demanding environment.
• Implementation of FCA and OFCOM regulations.
• Met all customer call guidelines including service levels, handle time and productivity.
• Entered customer interaction details in CAM to track requests, document problems and record solutions offered.
• Facilitated inter-departmental communication to effectively provide customer support.
• Performed data entry with CAM to record call notes, suggestions and questions.
• Developed, updated and organized CAM databases to handle customer and sensitive data.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Helped 10-20 customers every day by approaching conversations with positive attitude.
Service, Attention to details, Implementation, Support
2018 - 2019
job
Team Member
KFC.
- Chicken Cabins LEEDS
• Ensured Hygiene, Health & Safety standards
• Cleaning & maintaining restaurant and equipment
• Inventory and stock control
• Customer care and team player
• Taking, packing orders and up selling / promoting products
• Ensured Hygiene, Health & Safety standards
• Cleaning & maintaining restaurant and equipment
• Inventory and stock control
• Customer care and team player
• Taking, packing orders and up selling / promoting products
Safety, Health, UP
2018 - 2019
job
Payment Officer / General Administrator
Capita NHS.
• Working in PCSE Ophthalmic department, performing administration duties and processing claims.
• Dealing with customer's sensitive/confidential information by following strict policies & standards.
• Performing deputy duties and managing workload also assigning tasks to team members to achieve daily targets.
• Coordinating with other departments / teams for smooth & complete business process.
• Processing forms as per company's strict standards and policies, which involves pre-checking, inputting into system, payment process, rejection and balancing.
• Carrying out any extra task given by management in peak time to achieve goals.
• Complied with established procedures when approving or rejecting claims.
• Maintained team productivity by efficiently scanning, submitting and archiving records.
• Achieving 100% quality and target every day.
• Dealing with customer's sensitive/confidential information by following strict policies & standards.
• Performing deputy duties and managing workload also assigning tasks to team members to achieve daily targets.
• Coordinating with other departments / teams for smooth & complete business process.
• Processing forms as per company's strict standards and policies, which involves pre-checking, inputting into system, payment process, rejection and balancing.
• Carrying out any extra task given by management in peak time to achieve goals.
• Complied with established procedures when approving or rejecting claims.
• Maintained team productivity by efficiently scanning, submitting and archiving records.
• Achieving 100% quality and target every day.
Administration, Management, Administrator, Performing, Processing
2017 - 2018
job
Sales Executive
Digital Globe Services.
Pakistan
• Inbound call centre dealing with American clients' such as Comcast (Xfinity), Charter Spectrum, Cox, RCN, Mediacom, AT&T, CenturyLink, Windstream, DTV etc.
• Selling a range of products / services for home, as per company standards / requirements.
• Ensuring company / client standards & quality procedures are met.
• Educating customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Generated new and repeat sales by offering timely product, service and technical information.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Answered phone with friendly greeting to create positive inbound calling experience
• Inbound call centre dealing with American clients' such as Comcast (Xfinity), Charter Spectrum, Cox, RCN, Mediacom, AT&T, CenturyLink, Windstream, DTV etc.
• Selling a range of products / services for home, as per company standards / requirements.
• Ensuring company / client standards & quality procedures are met.
• Educating customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Generated new and repeat sales by offering timely product, service and technical information.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Answered phone with friendly greeting to create positive inbound calling experience
Sales, Service
2016 - 2017
job
Operations Manager/Executive
SIG Middle East LLC.
Oman
• Sales & Team Management: Managing the overall process of LPO & Delivery by coordination with Sales Team and warehouse to make sure stock availability & delivery on time.
• Project Support/Management: Helping Sales & Technical Team to win new projects by managing system quotation, material cost, margin, special discounts, material lead-time & transportation cost.
• Making sure right planning, execution and control in place as per terms & contract.
• Supply Chain & Logistics: Liaison with logistic team to make sure stock management in right manner as fast moving items, projects, orders in hand & future requirement. Also looking after import & export documents, clearance, NOC to avoid any demurrages.
• Managing special project pricing as per rebate system from manufactures.
• Payment Recovery
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Reduced average contract expenses by 2% to 15% through aggressive negotiations with vendors.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
• Enhanced slot control of freight in warehouse by optimizing organization efforts.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Boosted team performance with enhanced employee evaluation processes.
• Sales & Team Management: Managing the overall process of LPO & Delivery by coordination with Sales Team and warehouse to make sure stock availability & delivery on time.
• Project Support/Management: Helping Sales & Technical Team to win new projects by managing system quotation, material cost, margin, special discounts, material lead-time & transportation cost.
• Making sure right planning, execution and control in place as per terms & contract.
• Supply Chain & Logistics: Liaison with logistic team to make sure stock management in right manner as fast moving items, projects, orders in hand & future requirement. Also looking after import & export documents, clearance, NOC to avoid any demurrages.
• Managing special project pricing as per rebate system from manufactures.
• Payment Recovery
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Reduced average contract expenses by 2% to 15% through aggressive negotiations with vendors.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
• Enhanced slot control of freight in warehouse by optimizing organization efforts.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Boosted team performance with enhanced employee evaluation processes.
Operations, Human Resources, Continuous improvement, Operations manager, Management, Finance, Sales, Compliance, Support, Safety, Team management, Processes, Manager
2014 - 2015
job
Operations & Purchase Executive
Mastech Management Consultancy FZE.
Ajman, UAE
• Ensure competent quality execution of all regular purchasing duties, business operations and administrative work.
• Liaison with team to keep and updated purchase & inventory data in the system.
• Reviewed bid proposals and negotiated contracts within budgetary limitations and scope of authority.
• Consulted and advised department heads on equipment and supply decisions.
• Handling and monitoring of claims to factories and vendors for defectives, shortage, missing products.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Established clear management goals and devised systems to track results for effective decision-making.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Ensure competent quality execution of all regular purchasing duties, business operations and administrative work.
• Liaison with team to keep and updated purchase & inventory data in the system.
• Reviewed bid proposals and negotiated contracts within budgetary limitations and scope of authority.
• Consulted and advised department heads on equipment and supply decisions.
• Handling and monitoring of claims to factories and vendors for defectives, shortage, missing products.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Established clear management goals and devised systems to track results for effective decision-making.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
Operations, Contracts, Leadership, Management, Compliance, Monitoring, Development, Direction, Forecast, Contracts
2011 - 2014
job
Senior Sales Supervisor
Qarshi Industries Pvt Ltd.
Pakistan
• Managed sales activities on major accounts, negotiates sales price, and discounts in consultation with Modern & Local Institutes (Metro, Makro, Hyperstar, USC, CSD (Pakistan)
• Coordinated with different departments such as production, warehouse, finance, accounts and admin for smooth business process.
• Prepared sales forecast, spreadsheets and presentations to help sales team to achieve targets.
• Prepared daily reports to assist business leaders with key decision making and strategic operational planning
• Reviews progress of sales roles throughout the company.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all company's products.
• Coordinates proper company resources to ensure efficient and stable sales results.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Completed monthly sales reports to highlight trends and help with team strategizing.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Managed cost and billing and resolved financial discrepancies effectively through organizational management of account information using CRM software.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Managed sales activities on major accounts, negotiates sales price, and discounts in consultation with Modern & Local Institutes (Metro, Makro, Hyperstar, USC, CSD (Pakistan)
• Coordinated with different departments such as production, warehouse, finance, accounts and admin for smooth business process.
• Prepared sales forecast, spreadsheets and presentations to help sales team to achieve targets.
• Prepared daily reports to assist business leaders with key decision making and strategic operational planning
• Reviews progress of sales roles throughout the company.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all company's products.
• Coordinates proper company resources to ensure efficient and stable sales results.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Completed monthly sales reports to highlight trends and help with team strategizing.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Managed cost and billing and resolved financial discrepancies effectively through organizational management of account information using CRM software.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
CRM, Management, Finance, Sales, Service, Growth, Support, Software, Production, Forecast
2010 - 2011
job
Sales Executive
Global Marketing Pvt Ltd.
• Selling a range of products and services, to both new and existing clients.
• Making B2C outbound to UK sales calls.
• Conveying technical information to customers.
• Closing sales successfully as per company standards.
• Making B2C outbound to UK sales calls.
• Conveying technical information to customers.
• Closing sales successfully as per company standards.
B2C, Sales
My education
2006
-
2009
Bahauddin Zakariya University
Bachelor, Business Administration, Business Communication
Bachelor, Business Administration, Business Communication
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