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jobs
Engaged IT/Customer Service Professional
Ben Else
,
Milton Keynes, United Kingdom
Experience
Other titles
Skills
I'm offering
I am charismatic, hard working, reliable, very enthusiastic and willing to learn. I am sociable, polite, articulate and able to interact with people at all levels. I feel that I can handle sensitive and challenging issues with ease and when appropriate, with a good sense of humor. I am self motivated and can also work well as part of a team. I am logical, practical and am in good health. I am also quite computer savvy.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
NHS Test and Trace Advisor
Sitel Group.
• Communicating with contacts of confirmed cases on Covid-19 to ensure their safety and the safety of other members of the public.
• Escalating potential concerns for welfare/safeguarding.
• Liaising with members of the public to assist in their self isolation.
• Escalating potential concerns for welfare/safeguarding.
• Liaising with members of the public to assist in their self isolation.
Test, Safety
2019 - 2020
job
IT Analyst
EEC Services.
• Resolution/escalation of service requests/incidents using Autotask
• Supporting following technologies: Microsoft Windows Desktop / Server Operating Systems, Citrix XenApp, Active Directory, O365, Skype for Business, Exchange, Wireless, Anti-Virus and similar stack of technologies
• Providing software and hardware support to multiple clients
• Liaison between customers and technical escalation teams / 3rd parties • Monitoring, troubleshooting and escalating alerts
• Supporting following technologies: Microsoft Windows Desktop / Server Operating Systems, Citrix XenApp, Active Directory, O365, Skype for Business, Exchange, Wireless, Anti-Virus and similar stack of technologies
• Providing software and hardware support to multiple clients
• Liaison between customers and technical escalation teams / 3rd parties • Monitoring, troubleshooting and escalating alerts
Active Directory, Exchange, Citrix, Service, Windows, Wireless, It, Support, Hardware, Analyst, Monitoring, Software, Server, Skype for business
2019 - 2019
freelance
IT Analyst
Allvotec/Daisy Group.
- Contractor
• Administration of user accounts and assets using Active Directory
• Deployment of new assets via SCCM, AD and Intune with Autopilot (MS Azure)
• Hardware maintenance (RAM/SSD Memory upgrades)
• Ordering/maintaining stock of consumables (Headsets, batteries, keyboards etc.)
• Resolution/escalation of service requests/incidents using ServiceNow
• Creation/maintenance/management of a company assets database Pcs/Laptops/Phones
• Providing software and hardware support to multiple users
• Administration of user accounts and assets using Active Directory
• Deployment of new assets via SCCM, AD and Intune with Autopilot (MS Azure)
• Hardware maintenance (RAM/SSD Memory upgrades)
• Ordering/maintaining stock of consumables (Headsets, batteries, keyboards etc.)
• Resolution/escalation of service requests/incidents using ServiceNow
• Creation/maintenance/management of a company assets database Pcs/Laptops/Phones
• Providing software and hardware support to multiple users
Administration, Azure, Active Directory, Deployment, Database, Management, Service, It, Support, ServiceNow, Hardware, Analyst, Software
2019 - 2019
temp
Customer Service Advisor - Temp
UK Planet Tools.
• Telephone and in person sales using Ebay and Amazon Marketplace and company website
• Invoicing customers with accounts (Monthly)
• Despatching customer orders
• Performing camera checks for non-received orders
• Maintaining Ebay and Amazon seller accounts (Pricing, queries and complaints)
• Tracking stock levels sales and accounts using ERP software (OGL)
• Invoicing customers with accounts (Monthly)
• Despatching customer orders
• Performing camera checks for non-received orders
• Maintaining Ebay and Amazon seller accounts (Pricing, queries and complaints)
• Tracking stock levels sales and accounts using ERP software (OGL)
ERP, Customer service, Sales, Service, Website, Amazon, Ebay, Software, Performing
2017 - 2019
job
Customer Service Advisor - Full Time
Domino's HQ.
• Managing company PayPal account (Disputes and refunds)
• Creating tickets for IT issues and escalating to Devs
• Providing friendly customer service
• Managing Team Member Care Line
• Logging and raising concerns with the relevant franchise groups
• Liaising with franchise groups to resolve concerns in a timely manner
• Escalating potentially brand damaging concerns and ensuring they are resolved as a matter of urgency
• Issuing a weekly report of international complaints to the US master franchise
• Creating tickets for IT issues and escalating to Devs
• Providing friendly customer service
• Managing Team Member Care Line
• Logging and raising concerns with the relevant franchise groups
• Liaising with franchise groups to resolve concerns in a timely manner
• Escalating potentially brand damaging concerns and ensuring they are resolved as a matter of urgency
• Issuing a weekly report of international complaints to the US master franchise
Customer service, Service, It, International
2016 - 2017
job
Crew Member - Full Time
Mcdonald's (Westcroft).
• Serving customers/cash handling.
• Maintaining a daily/weekly cleaning schedule for a 24hr hour store
• Preparing and cooking food to company/FSA standards
• Ensuring a clean safe working environment is maintained
• Working to time constraints with set goals and targets as part of a team
• Performing regular maintenance checks on company equipment
• Maintaining a daily/weekly cleaning schedule for a 24hr hour store
• Preparing and cooking food to company/FSA standards
• Ensuring a clean safe working environment is maintained
• Working to time constraints with set goals and targets as part of a team
• Performing regular maintenance checks on company equipment
Safe, Performing
2013 - 2016
job
member of a specialized team
LIDL UK.
- Full Time
• Opening, Maintaining/cleaning and closing the store
• Performing quality and freshness checks at regular intervals
• Cash-handling and safekeeping
• Interacting with customers on tills and the shop floor
• Accepting and working with regular deliveries of dry, frozen and chilled goods.
• Shift work as a member of a specialized team
• Baking Loaves, bread products and pastries 3 a day times at an industry level and keeping sales inventory
• Working with non-food products and special inventory on a sales rotation
• Opening, Maintaining/cleaning and closing the store
• Performing quality and freshness checks at regular intervals
• Cash-handling and safekeeping
• Interacting with customers on tills and the shop floor
• Accepting and working with regular deliveries of dry, frozen and chilled goods.
• Shift work as a member of a specialized team
• Baking Loaves, bread products and pastries 3 a day times at an industry level and keeping sales inventory
• Working with non-food products and special inventory on a sales rotation
Sales, Performing
2008 - 2013
job
CSR/Pizza Maker
Domino's Pizza UK.
- Full time
• Training peers to company standards.
• Working as part of a team of Employees to provide the best possible service to customers
• Managing and ordering stock via Pulse and the company portal
• Taking orders
• Taking phone calls
• Closing store
• Maintaining a clean work area
• Preparing and cooking food
• Providing polite customer service
• Making pizzas
• Dealing with customer queries and concerns.
Clubs/Organizations:
• Training peers to company standards.
• Working as part of a team of Employees to provide the best possible service to customers
• Managing and ordering stock via Pulse and the company portal
• Taking orders
• Taking phone calls
• Closing store
• Maintaining a clean work area
• Preparing and cooking food
• Providing polite customer service
• Making pizzas
• Dealing with customer queries and concerns.
Clubs/Organizations:
Training, Customer service, CSR, Service, Portal
2009 - 2010
job
Duty Manager
DHL.
- Full time
• Setting up Contracts within the warehouse
• Managing goods in and despatch
• Training new staff and agency staff
• Taking part in meetings and Management discussions
• Ensuring SLA's are met.
• Maintaining a safe clean working environment via risk assessment and hazard perception.
• Setting up Contracts within the warehouse
• Managing goods in and despatch
• Training new staff and agency staff
• Taking part in meetings and Management discussions
• Ensuring SLA's are met.
• Maintaining a safe clean working environment via risk assessment and hazard perception.
Contracts, Training, Management, Safe, Assessment, Contracts, UP, Manager
My education
2005
-
2006
Collège Sainte
N/a, N/a
N/a, N/a
2004
-
2005
Shenley Brook End School
N/a, N/a
N/a, N/a
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