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Experienced Operations Manager and Partnerships Executive
Giles Morris
,
Honiton, United Kingdom
Experience
Other titles
Skills
I'm offering
A background in FMCG, catering and support services in the UK and the Middle East. Experienced in a number of different functions such as operations, sales, account management, bid writing and project management.
Enjoy working on multiple projects as well as working with clients to achieve their goals.
Enjoy working on multiple projects as well as working with clients to achieve their goals.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Sales Operations Manager
Ab inBev UK & Ireland.
Large brewery company employing 180,000+ personnel and operating in 50+ countries
Reporting to the Sales Operations Director. Responsible for cider accounting and consumer line
management.
Accomplishments include:
- Lead the project to upgrade the consumer care software improving the consumer journey and enhancing reporting through dashboards allowing real time data feeding
- Direction and overseeing the clearing of over 3.5 million dollars' worth of payment backlogs
- Management and creation of master data to feed a website allowing for duty reclaim on beer within a month of concept
Reporting to the Sales Operations Director. Responsible for cider accounting and consumer line
management.
Accomplishments include:
- Lead the project to upgrade the consumer care software improving the consumer journey and enhancing reporting through dashboards allowing real time data feeding
- Direction and overseeing the clearing of over 3.5 million dollars' worth of payment backlogs
- Management and creation of master data to feed a website allowing for duty reclaim on beer within a month of concept
Operations, Operations manager, Management, Sales, Website, Direction, Manager
2018 - 2019
job
Operations Manager
Abu Dhabi National Hotels Compass.
Large catering & support services company employing 22,000+ personnel & operating 350+ contracts.
Reporting to the Regional General Manager and Operations Director. Responsible for the soft facilities management operations in Dubai.
Accomplishments include:
- Grew bottom line margin improvement on contracts of 2% over budget, through comprehensive analysis of P&Ls and introducing various efficiency methods
- On time delivery of mobilization projects equaling over 2 million USD of revenue. Project Management of all elements including management of suppliers, coordination of delivery elements and communication to all stakeholders.
Reporting to the Regional General Manager and Operations Director. Responsible for the soft facilities management operations in Dubai.
Accomplishments include:
- Grew bottom line margin improvement on contracts of 2% over budget, through comprehensive analysis of P&Ls and introducing various efficiency methods
- On time delivery of mobilization projects equaling over 2 million USD of revenue. Project Management of all elements including management of suppliers, coordination of delivery elements and communication to all stakeholders.
Operations, Operations manager, Management, Support, Contracts, Manager, Project Management, Business development, Change management, Business strategy, Budget, Budgeting
2017 - 2018
job
Strategic Partnership Executive
Abu Dhabi National Hotels Compass.
Reporting to the Strategic Partnership Director.
Responsible for managing retention strategies of over 350 contracts across entire country with revenues exceeding 1.5 Billion AED (400 million USD) per annum across all operations.
Accomplishments include:
- Maintaining a retention rate of 96% across a business exceeding 1.5 billion AED (400 million USD) in annual revenue through critical analysis of buyer types within an organisation and understanding of what is important to them
- Achieved business organic growth by over AED18 million (US 4.5 million) accomplished by presenting the right offer targeting critical business issues within an organisation and identifying key opportunities through relationship management
Responsible for managing retention strategies of over 350 contracts across entire country with revenues exceeding 1.5 Billion AED (400 million USD) per annum across all operations.
Accomplishments include:
- Maintaining a retention rate of 96% across a business exceeding 1.5 billion AED (400 million USD) in annual revenue through critical analysis of buyer types within an organisation and understanding of what is important to them
- Achieved business organic growth by over AED18 million (US 4.5 million) accomplished by presenting the right offer targeting critical business issues within an organisation and identifying key opportunities through relationship management
Bid management, Project Management, Business development, Business strategy, Marketing, Communication, Contract management, B2B Sales
2016 - 2017
job
Reward Analyst
Compass Group.
Largest catering & support services company employing 500,000+ personnel & operating in 50 countries.
Reporting to the Reward Manager. Responsible for bonus calculations and salary review processes for the Compass leadership teams.
Accomplishments include:
• Led the software implementation of new aide in payout and rollout of year's bonus plans -
now fully implemented into bonus payout system
Reporting to the Reward Manager. Responsible for bonus calculations and salary review processes for the Compass leadership teams.
Accomplishments include:
• Led the software implementation of new aide in payout and rollout of year's bonus plans -
now fully implemented into bonus payout system
Leadership, Implementation, Support, Analyst, Software, Calculations, Processes, Bonus, Manager, Hr assistant
2015 - 2016
job
Project Manager
Compass Group UK and Ireland.
Large catering and support services company in the UK employing 60,000+ personnel
Reporting to the Regional Manager. Responsible for operations and customer experience of restaurants and coffee shops within the Instore retail sector.
Accomplishments include:
- Boosted restaurant sales by over 25% through effective on trend analysis (seasonal campaigns) and training of staff selling techniques
- Improved mystery shopper scores by 16% tailoring customer experience training and detailed analysis of customer preferences to create an attractive offer. Net promoter scores were also enhanced by over 40%
Reporting to the Regional Manager. Responsible for operations and customer experience of restaurants and coffee shops within the Instore retail sector.
Accomplishments include:
- Boosted restaurant sales by over 25% through effective on trend analysis (seasonal campaigns) and training of staff selling techniques
- Improved mystery shopper scores by 16% tailoring customer experience training and detailed analysis of customer preferences to create an attractive offer. Net promoter scores were also enhanced by over 40%
Project Management, Marketing, Management, Change management, Business development, Business strategy, Budget, Excel
My education
University of Liverpool
Bachelors, History
Bachelors, History
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