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Senior
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0
jobs
Preben Neumann Johansson
,
Harrogate, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
job
Customer Service Advisor
Data Collection.
● Microsoft Dynamics NAV
● Receiving 25-30 calls, 25-30 email
● Inbound calls from customers
● Replying to emails and queries from customers EDUCATION
● Technical questions
● Receiving 25-30 calls, 25-30 email
● Inbound calls from customers
● Replying to emails and queries from customers EDUCATION
● Technical questions
Customer service, Service, Dynamics NAV, Microsoft Dynamics NAV
2017 - 2018
job
Account Manager
Regus.
● Making between 10-15 calls a day to potential customers
● Offering a first-class service to both potential and existing
customers
● Doing in and outbound calls from current or new clients
● Working closely with Area Managers in Denmark
● Offering a first-class service to both potential and existing
customers
● Doing in and outbound calls from current or new clients
● Working closely with Area Managers in Denmark
Account Manager, Service, Manager
2017 - 2017
job
Customer Service Advisor
AVIS Budget Group.
● Receiving around 30-50 calls a day
● Creating car rental booking
● Taking payment details
● Up-selling on extra products
● Amending existing bookings.
● Correspondence with car rental offices around the world
● Creating car rental booking
● Taking payment details
● Up-selling on extra products
● Amending existing bookings.
● Correspondence with car rental offices around the world
Customer service, Service, Booking, UP
2015 - 2017
job
Supply Assistant
The Doctors Laboratory.
● Delivery medical supplies to doctors all over London
● Taking order for supplies via phone, email, and fax
● Ensure that the sufficient stock is available to dispatch
● To pick, pack and ship all orders
● To place bookings with internal and external couriers
● Completing end-of-day procedures for Parcelforce and Royal Mail collections
● Taking order for supplies via phone, email, and fax
● Ensure that the sufficient stock is available to dispatch
● To pick, pack and ship all orders
● To place bookings with internal and external couriers
● Completing end-of-day procedures for Parcelforce and Royal Mail collections
2014 - 2015
job
Administrative Accountant
Abbott Laboratories Ltd.
Providing services for employees within the medical
industry
● Arranging flights and accommodation for medical staff for
medical training of using equipment from Abbott and for
medical conferences all over the UK
● To provide customer support in an efficient and timely
manner
● Ensuring that all processes are carried out following
company procedures
● To ensure that all orders are processed and filed in an
efficient and timely manner in SAP
● To ensure that all internal documents have appropriate
authorisation accordance with company procedures
● Responsible for the purchase of payment process, ensuring
suppliers and partners are paid on time for work properly
procured, ordered and approved in SAP
● Processing a high volume of purchase ledger invoices
● Ensuring timely and accurate payment of suppliers
● Ensuring correct authorization of supplier invoices in SAP
industry
● Arranging flights and accommodation for medical staff for
medical training of using equipment from Abbott and for
medical conferences all over the UK
● To provide customer support in an efficient and timely
manner
● Ensuring that all processes are carried out following
company procedures
● To ensure that all orders are processed and filed in an
efficient and timely manner in SAP
● To ensure that all internal documents have appropriate
authorisation accordance with company procedures
● Responsible for the purchase of payment process, ensuring
suppliers and partners are paid on time for work properly
procured, ordered and approved in SAP
● Processing a high volume of purchase ledger invoices
● Ensuring timely and accurate payment of suppliers
● Ensuring correct authorization of supplier invoices in SAP
SAP, Training, Support, Accountant, Processing, Processes
2014 - 2014
job
Customer Service Advisor
Lebara Limited.
● Receiving 30-40 calls, 10-15 email and 3-4 chats per day
● Inbound calls from customers
● Replying to emails and queries from customers
● Check port in/port out cases
● Guide customers with setting up internet, MMS and email
● Help with top-up/vouchers, technical questions
● Inbound calls from customers
● Replying to emails and queries from customers
● Check port in/port out cases
● Guide customers with setting up internet, MMS and email
● Help with top-up/vouchers, technical questions
Customer service, Service, Internet, Guide, UP
2013 - 2014
job
Customer Service Supervisor
Confero.
● Handling a team of 12 customer service agents
● Responsible for working on an inbound campaign as a
supervisor
● Responsible for solving problems and queries of customers
and escalating these queries on to head office
● Handling and supervising work and activities of agents and motivating the team
● Providing training and support to a team of agents
● Handling and supervising work and activities of agents and motivating the team
● Providing training and support to a team of agents
● Liaising with clients on a weekly basis and conference calls
● Correspondance with external clients
● Compiling reports, achieving daily, weekly and monthly KPIs
and maintaining SLA Education
● Responsible for working on an inbound campaign as a
supervisor
● Responsible for solving problems and queries of customers
and escalating these queries on to head office
● Handling and supervising work and activities of agents and motivating the team
● Providing training and support to a team of agents
● Handling and supervising work and activities of agents and motivating the team
● Providing training and support to a team of agents
● Liaising with clients on a weekly basis and conference calls
● Correspondance with external clients
● Compiling reports, achieving daily, weekly and monthly KPIs
and maintaining SLA Education
Training, Customer service, Service, Support, Office, Campaign
2012 - 2013
job
Support Specialist
Sitel.
● Replying to email from customer
● Sending out manual and instructions for Nokia phones
● Giving technical support and advice about Nokia products
● Customer registration
● Sending out manual and instructions for Nokia phones
● Giving technical support and advice about Nokia products
● Customer registration
Support
2008 - 2010
job
Administrative Assistant
Ministry of Science, Technology and Innovation.
● Obtaining missing information from applications
● Creating Excel spreadsheets with information for the analysis division
● Writing letters and emails to candidates with research grant
● Assisting the payment department to process to the candidates who were granted financial support for their
research projects
● Replying to phone calls and emails from candidates and grant recipients
● Reception duties, answering and transferring calls
● Processing a high volume of purchase ledger invoices in SAP
● Ensuring timely and accurate payment of suppliers in SAP
● Arranging payment runs
● Setting up new vendors in SAP
● Ensuring correct authorization of Supplier invoices in SAP
● Processing of credit card statements and employee
expenses in SAP
● Ordering office supplies in SAP
● Creating Excel spreadsheets with information for the analysis division
● Writing letters and emails to candidates with research grant
● Assisting the payment department to process to the candidates who were granted financial support for their
research projects
● Replying to phone calls and emails from candidates and grant recipients
● Reception duties, answering and transferring calls
● Processing a high volume of purchase ledger invoices in SAP
● Ensuring timely and accurate payment of suppliers in SAP
● Arranging payment runs
● Setting up new vendors in SAP
● Ensuring correct authorization of Supplier invoices in SAP
● Processing of credit card statements and employee
expenses in SAP
● Ordering office supplies in SAP
Excel, Writing, Research, SAP, Reception, Support, Office, Processing, UP
2008 - 2008
job
Junior Credit Controller
Niels Brock Business College.
● Social studies
04/2018 - 03/2020 ● IT
● Financial Management
● Making between 25-30 calls a day ● English
● Dealing with customers diligently, courteously and professionally while collecting payments
● Persuade customers diligently to pay past due amounts 2011
● Collaborate with accounts receivables staff regarding the 2B1 Group
Copenhagen
collection of payments
● Retain customer loyalty while initiating processes for the Certification:
Human Resources Certification
collection of payments Human Resources
● Maintain and update the record of customers
● Sending out a reminder once a week to the restaurant who
we are missing payments from
04/2018 - 03/2020 ● IT
● Financial Management
● Making between 25-30 calls a day ● English
● Dealing with customers diligently, courteously and professionally while collecting payments
● Persuade customers diligently to pay past due amounts 2011
● Collaborate with accounts receivables staff regarding the 2B1 Group
Copenhagen
collection of payments
● Retain customer loyalty while initiating processes for the Certification:
Human Resources Certification
collection of payments Human Resources
● Maintain and update the record of customers
● Sending out a reminder once a week to the restaurant who
we are missing payments from
Human Resources, Management, It, Social, Processes
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