$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Translator and skilled training consultant
Marco Piscopo
,
Bournemouth, United Kingdom
Experience
Other titles
Skills
I'm offering
A very professional individual, educated to master's degree, precise, committed and with eye for detail. My work background is in hospitality and training but I never lost the opportunity to nurture my main passion and field of study: languages and linguistics. I translated several texts in the past and it is a pure enjoyment for me. I love languages, travelling and learning about other cultures: it can teach you how to see the world from different perspectives.
Markets
United States
Canada
(Remote
only)
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Industries
Language
English
Fluently
Italian
Fluently
Chinese (Mandarin)
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
freelance
Hospitality Training Consultant
HIT Training Ltd.
• Support a caseload of learners through their qualifications
• Marketing the organisation and its qualification offering to employers and learners
• Signing learners onto Apprenticeships and other qualifications
• Offering information, advice and guidance and carrying out initial assessments to identify learner needs
• Mentoring and coaching learners with varying barriers to learning
• Completing and maintaining all regulatory and financial paperwork
• Progressing learners through their qualifications with observation, work product, written evidence and other methods
• Delivering outstanding teaching and learning of knowledge and functional skill components
• Marketing the organisation and its qualification offering to employers and learners
• Signing learners onto Apprenticeships and other qualifications
• Offering information, advice and guidance and carrying out initial assessments to identify learner needs
• Mentoring and coaching learners with varying barriers to learning
• Completing and maintaining all regulatory and financial paperwork
• Progressing learners through their qualifications with observation, work product, written evidence and other methods
• Delivering outstanding teaching and learning of knowledge and functional skill components
Marketing, Coaching, Teaching, Training, Mentoring, Support, Regulatory, Organization
2018 - 2019
job
Front of House Manager
The Christchurch Harbour Hotel.
• Guests relations and services
• Third in command after the hotel manager and deputy manager
• Complaints handling and resolution
• Execution of guests' pre-arrival calls
• Christchurch Harbour Experience Champion: reference point for guests' activities promoted by Harbour
• Training Management - Front Office Procedures, Customer Service, Hotel & Company Policies
• Supervision of the front of house team, including receptionists, day and night porters, monitoring their
performance, promoting new goals and identifying weaker areas for improvement
• Ensure the daily cleanliness of the front of house. The reception team, including the porters and myself,
shared tasks and responsibilities to clean the department. From deep cleaning of the reception area to the back office and main entrance. First aid kits and PPE were ordered by myself for the safe and proper
fulfilment of these tasks.
• Ensure cleanliness of car park. With the porters' help, daily checks of the car park were performed to ensure the area was free from litter and potential glass just outside the kitchen back door. Regular
inspections of the bin area was also part of my responsibilities during the month: a cleaning rota was put
in place to ensure the area was properly cleaned and disinfected.
• Night shifts. When required, night shifts were covered while short staffed or in need to train new team
members. This included: check-in and check-out procedures, fire and duty manager walks, fire
emergency doors check, 24hrs room service, breakfast set-up, cleaning and maintaining public areas
including public toilets, hotel lobby, lounge, and restaurant.
• Car park management: valet service
• Implementation of new working procedures to support the delivery of service excellence
• Monitor and ensure the assistant reception manager and supervisor co-ordinate the reception staff to guarantee the delivery of exceptional front of house services
• Ensure weekly rotas are within budget
• Responsible for Sales Ledger, chasing debtors and third parties for payment
• Close collaboration with the housekeeping department: communicating VIP arrivals, special requests,
room allocation
• Regular inspections of bedrooms to ensure brand standards were met: from general cleanliness to electric equipment and devices inspections
• Servicing Bedrooms. When required, bedrooms were serviced following company's procedures in order
to ensure compliance and respect brand standards
2
• Third in command after the hotel manager and deputy manager
• Complaints handling and resolution
• Execution of guests' pre-arrival calls
• Christchurch Harbour Experience Champion: reference point for guests' activities promoted by Harbour
• Training Management - Front Office Procedures, Customer Service, Hotel & Company Policies
• Supervision of the front of house team, including receptionists, day and night porters, monitoring their
performance, promoting new goals and identifying weaker areas for improvement
• Ensure the daily cleanliness of the front of house. The reception team, including the porters and myself,
shared tasks and responsibilities to clean the department. From deep cleaning of the reception area to the back office and main entrance. First aid kits and PPE were ordered by myself for the safe and proper
fulfilment of these tasks.
• Ensure cleanliness of car park. With the porters' help, daily checks of the car park were performed to ensure the area was free from litter and potential glass just outside the kitchen back door. Regular
inspections of the bin area was also part of my responsibilities during the month: a cleaning rota was put
in place to ensure the area was properly cleaned and disinfected.
• Night shifts. When required, night shifts were covered while short staffed or in need to train new team
members. This included: check-in and check-out procedures, fire and duty manager walks, fire
emergency doors check, 24hrs room service, breakfast set-up, cleaning and maintaining public areas
including public toilets, hotel lobby, lounge, and restaurant.
• Car park management: valet service
• Implementation of new working procedures to support the delivery of service excellence
• Monitor and ensure the assistant reception manager and supervisor co-ordinate the reception staff to guarantee the delivery of exceptional front of house services
• Ensure weekly rotas are within budget
• Responsible for Sales Ledger, chasing debtors and third parties for payment
• Close collaboration with the housekeeping department: communicating VIP arrivals, special requests,
room allocation
• Regular inspections of bedrooms to ensure brand standards were met: from general cleanliness to electric equipment and devices inspections
• Servicing Bedrooms. When required, bedrooms were serviced following company's procedures in order
to ensure compliance and respect brand standards
2
Budget, Training, Management, Customer service, Sales, Service, Compliance, Safe, Reception, Implementation, Support, Supervision, Monitoring, Office, Manager, UP
2015 - 2018
job
Reception Manager & Duty Manager
Oceana Hotels, The Cumberland Hotel.
• Management of Reception Team
• Training Management - Front Office Procedures, Customer Service, Hotel & Company Policies
• Review wage cost and ensure staffing levels are at the appropriate levels to drive conversion
• Management of daily and weekly checks. Investigate discrepancies and implement relevant procedures
to reduce deficits or mistakes
• Creation & Implementation of new procedures including "How to make a room reservation" and "Weekly OTA's bookings reports"
• Redeeming vouchers and remittance advice for Online Campaigns & Promotions (Ledger)
• Day to day management of Reception and Front of House areas in line with the Company Guidelines
and agreed brand standards.
• Responsible for the rooms' allocation & daily review of the arrivals and VIPs list
• Regular inspections of bedrooms to ensure brand standards were met: from general cleanliness to electric equipment and devices inspections
• Responsible for all the administration duties, including Front Office timesheets and stationary order
• Responsible for front office team's Rota
• Recruitment of new team members for front office
• Reference Point for any issues or guests' complaints regarding front of house and/or rooms
• Duty Manager - Opening & closing procedures (Bar & Restaurant tills and Hotel safe).
Banking procedures
General supervision of Restaurant; Meet & Greet
Reference point for any hotel issues, complaints or general queries when on duty
Supervision of functions and group arrivals when on duty
• Training Management - Front Office Procedures, Customer Service, Hotel & Company Policies
• Review wage cost and ensure staffing levels are at the appropriate levels to drive conversion
• Management of daily and weekly checks. Investigate discrepancies and implement relevant procedures
to reduce deficits or mistakes
• Creation & Implementation of new procedures including "How to make a room reservation" and "Weekly OTA's bookings reports"
• Redeeming vouchers and remittance advice for Online Campaigns & Promotions (Ledger)
• Day to day management of Reception and Front of House areas in line with the Company Guidelines
and agreed brand standards.
• Responsible for the rooms' allocation & daily review of the arrivals and VIPs list
• Regular inspections of bedrooms to ensure brand standards were met: from general cleanliness to electric equipment and devices inspections
• Responsible for all the administration duties, including Front Office timesheets and stationary order
• Responsible for front office team's Rota
• Recruitment of new team members for front office
• Reference Point for any issues or guests' complaints regarding front of house and/or rooms
• Duty Manager - Opening & closing procedures (Bar & Restaurant tills and Hotel safe).
Banking procedures
General supervision of Restaurant; Meet & Greet
Reference point for any hotel issues, complaints or general queries when on duty
Supervision of functions and group arrivals when on duty
Administration, Training, Management, Customer service, Recruitment, Service, Banking, Safe, Reception, Implementation, Supervision, Office, Online, Manager
2015 - 2015
job
Group & Events Coordinator
Hotel du Vin.
• Taking responsibility for all enquires relating to private dining, meetings and events within the hotel.
• Taking bookings in a friendly and helpful manner.
• Communicating with guests to ensure all details are collected and that all requirements can be met
during their meeting or event.
• Answering any queries, organising special requests and communicating with all other departments of the hotel to ensure that the function sheets were accurate and up to date.
• Taking bookings in a friendly and helpful manner.
• Communicating with guests to ensure all details are collected and that all requirements can be met
during their meeting or event.
• Answering any queries, organising special requests and communicating with all other departments of the hotel to ensure that the function sheets were accurate and up to date.
Event, Coordinator, UP
2014 - 2014
internship
Intern at the Department for General Assembly and Conference Management
United Nations Headquarters.
• Providing assistance and support during conferences, meetings and sessions of intergovernmental
bodies as well as those of the Department.
• Attend conferences and meetings and help analyse and summarize their proceedings.
• Help provide the necessary protocol and liaison services to missions and delegations.
• Analyse and summarize conferences and meetings.
• Responsible for the management of the list of speakers.
4
bodies as well as those of the Department.
• Attend conferences and meetings and help analyse and summarize their proceedings.
• Help provide the necessary protocol and liaison services to missions and delegations.
• Analyse and summarize conferences and meetings.
• Responsible for the management of the list of speakers.
4
Management, Support, Internal
2013 - 2013
job
Assistant Manager (Seasonal Job)
Villa le Scale Srl (Isle of Capri),.
• I was responsible for making sales, manage reservations, registering guests, guests services as well as concierge services. I also assisted the general manager and property owner of this boutique hotel as
needed.
• Besides Guest Service Management, I was also responsible for planning several private events held at the villa.
needed.
• Besides Guest Service Management, I was also responsible for planning several private events held at the villa.
Management, Sales, Service, Service Management, Planning, Manager
2009 - 2009
job
Steward (Single Event)
Friends of the Certosa di Capri.
I had the opportunity to collaborate with the organisers of this cultural event, usually held at the Certosa
di San Giacomo in Capri. I was responsible for welcoming guests at the entrance and for crowd
management.
di San Giacomo in Capri. I was responsible for welcoming guests at the entrance and for crowd
management.
Management, Event, SAN
My education
2013
-
2014
Bournemouth University
MSc Degree, Events Management
MSc Degree, Events Management
2008
-
2012
University of Naples L'Orientale
Bachelor, Languages and Compared Cultures
Bachelor, Languages and Compared Cultures
Marco's reviews
Marco has not received any reviews on Worksome.
Contact Marco Piscopo
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Marco directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark