$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Interim Contract Management and Data Analysis Expert
Courtney Snipp
,
Greenhithe, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Contract Management Specialist with a demonstrated history of working in the facilities services industry. Skilled in Negotiation, Data Analysis, Facility Management (FM), Social Housing, and Stakeholder Management. Strong operations professional graduated from Canterbury Christ Church University.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Interim Repairs Implementation Manager
St Mungos.
My duties with St Mungos included,
• Creating new prepairs processes for the the Housing department to work to moving forwards
• Managing all repairs aspects for the Housing Association
• Producing and analysing the KPI's.
• Managing and being responsible for various workstreams
• Managing 6 direct reports
• Liasing and manager the multiple contractors that undertook works for St Mungos
• Creating new prepairs processes for the the Housing department to work to moving forwards
• Managing all repairs aspects for the Housing Association
• Producing and analysing the KPI's.
• Managing and being responsible for various workstreams
• Managing 6 direct reports
• Liasing and manager the multiple contractors that undertook works for St Mungos
Implementation, KPI, Interim, Processes, Manager
2020 - 2020
job
Interim Compliance Manager
Phoenix Housing.
My duties with Phoenix included,
• Managing the Compliance Contracts of £4.5 million pounds per year
• Managing all compliance aspects for the Housing Association including the big 6 key compliance areas.
• Producing and analysing the KPI's.
• Managing and being responsible for various workstreams including,
◦ Planned Responsive Repairs
◦ FRA Works
◦ Electrical Upgrades and Rewires
◦ Asbestos
• Managing 2 direct reports
• Managing the Compliance Contracts of £4.5 million pounds per year
• Managing all compliance aspects for the Housing Association including the big 6 key compliance areas.
• Producing and analysing the KPI's.
• Managing and being responsible for various workstreams including,
◦ Planned Responsive Repairs
◦ FRA Works
◦ Electrical Upgrades and Rewires
◦ Asbestos
• Managing 2 direct reports
Contracts, Compliance, KPI, Responsive, Interim, Contracts, Manager
2019 - 2020
job
Interim Head of Repairs and Compliance
Housing for Women.
My duties with Housing for Women included,
• Managing the Responsive Repairs Contract of £1.5 million pounds per year
• Managing all compliance aspects for the Housing Association including the big 6 key compliance areas.
• Chairing monthly operations and executive meetings
• Producing and analysing the KPI's.
• Managing and being responsible for various workstreams including,
◦ Planned Responsive Repairs
◦ FRA Works
◦ Electrical Upgrades and Rewires
◦ Asbestos
◦ Voids
• Managing 5 direct reports
• Managing the Responsive Repairs Contract of £1.5 million pounds per year
• Managing all compliance aspects for the Housing Association including the big 6 key compliance areas.
• Chairing monthly operations and executive meetings
• Producing and analysing the KPI's.
• Managing and being responsible for various workstreams including,
◦ Planned Responsive Repairs
◦ FRA Works
◦ Electrical Upgrades and Rewires
◦ Asbestos
◦ Voids
• Managing 5 direct reports
Operations, Compliance, KPI, Responsive, Interim
2018 - 2019
job
Interim Property Services Manager
Golding Homes.
My duties with Golding Homes included,
• Managing the Responsive Repairs, Gas Repairs and Servicing and Legionella Contracts of £6.5 million pounds per year
• Chairing monthly operations and executive meetings with the in house subsidiary and external partners.
• Producing and analysing the KPI's.
• Presenting the monthly performance to the senior management team.
• Managing the budget of £10 million for the Housing department and liaising with key Finance
colleagues
• Delivering key performance and financial information to the Director of Property.
• Managing the Responsive Repairs, Gas Repairs and Servicing and Legionella Contracts of £6.5 million pounds per year
• Chairing monthly operations and executive meetings with the in house subsidiary and external partners.
• Producing and analysing the KPI's.
• Presenting the monthly performance to the senior management team.
• Managing the budget of £10 million for the Housing department and liaising with key Finance
colleagues
• Delivering key performance and financial information to the Director of Property.
Operations, Budget, Contracts, Management, Finance, Presenting, KPI, Responsive, Interim, Contracts, Manager
2018 - 2018
job
Senior Operations Manager
LFM.
My duties with LFM 360 include,
• Managing the contractor client relationship between LFM 360 and Hounslow Council
• Charing strategic and operational meetings internally and externally
• Managing and being responsible for various workstreams including,
◦ Planned Responsive Repairs
◦ FRA Works
◦ Electrical Upgrades and Rewires
◦ Asbestos
◦ Voids
• Pricing works outside of the contractual work load using the NHF SOR 6.1 code book
• Managing a team of over 100 including senior project managers, supervisors and direct labour operatives
• Delivering 95% of works internally via our direct labour operatives.
• Leading on health and safety in the workplace including Construction Phase Plans.
• Managing the contractor client relationship between LFM 360 and Hounslow Council
• Charing strategic and operational meetings internally and externally
• Managing and being responsible for various workstreams including,
◦ Planned Responsive Repairs
◦ FRA Works
◦ Electrical Upgrades and Rewires
◦ Asbestos
◦ Voids
• Pricing works outside of the contractual work load using the NHF SOR 6.1 code book
• Managing a team of over 100 including senior project managers, supervisors and direct labour operatives
• Delivering 95% of works internally via our direct labour operatives.
• Leading on health and safety in the workplace including Construction Phase Plans.
Operations, Operations manager, Safety, Health, Responsive, Manager
2017 - 2018
job
Interim Head of Repairs
Tower Hamlets Community Housing.
My duties with Tower Hamlets Community Housing included,
• Managing the Responsive Repairs Contract of £2.5 million pounds per year
• Chairing monthly operations and executive meetings
• Producing and analysing the KPI's.
• Presenting the monthly performance to the senior management team.
• Managing the budget of £10 million for the Housing department and liaising with key Finance colleagues
• Delivering key performance and financial information to the Director of Property.
• Managing the Responsive Repairs Contract of £2.5 million pounds per year
• Chairing monthly operations and executive meetings
• Producing and analysing the KPI's.
• Presenting the monthly performance to the senior management team.
• Managing the budget of £10 million for the Housing department and liaising with key Finance colleagues
• Delivering key performance and financial information to the Director of Property.
Operations, Budget, Management, Finance, Presenting, Community, KPI, Responsive, Interim
2016 - 2016
job
Service Delivery Manager
unknown.
My duties with Osborne included,
• Managing the contractor client relationship
• Managing the annual £10million+ repairs voids and minor works maintenance contracts.
• Implementing an improvement plan for the performance of the repairs contractor linked to the contractual KPI's.
• Overseeing the day to day operations of the branch including the 20 + directly employed operatives and subcontractors
• Pricing works outside of the contractual work load using the NHF SOR 5.1 code book
• Attending client meetings and operational meetings
• Overseeing the contact centre which was transferred from the council
• Managing 4 direct reports - Repairs Manager, Planning Manager, Commercial Manager and Customer Excellence Manager
• Managing the contractor client relationship
• Managing the annual £10million+ repairs voids and minor works maintenance contracts.
• Implementing an improvement plan for the performance of the repairs contractor linked to the contractual KPI's.
• Overseeing the day to day operations of the branch including the 20 + directly employed operatives and subcontractors
• Pricing works outside of the contractual work load using the NHF SOR 5.1 code book
• Attending client meetings and operational meetings
• Overseeing the contact centre which was transferred from the council
• Managing 4 direct reports - Repairs Manager, Planning Manager, Commercial Manager and Customer Excellence Manager
Operations, Contracts, Service, KPI, Service Delivery Manager, Contracts, Manager, Service Delivery
2015 - 2016
job
Partnership Manager
Mears.
My duties with Mears included,
• Managing the contractor client relationship
• Managing the annual £10million+ repairs, voids and planned maintenance contract.
• Implementing an improvement plan for the performance of the repairs contractor linked to the contractual KPI's.
• Overseeing the day to day operations of the branch including the 30 + directly employed operatives and subcontractors
• Ensuring that the branch makes a profit and hits the budget plans
• Pricing works outside of the contractual work load using the NHF SOR 6.1 code book
• Attending client meetings and operational meetings
• Overseeing the contact centre which was transferred from the council
• Managing 5 direct reports and over 50 indirect staff
• Managing the contractor client relationship
• Managing the annual £10million+ repairs, voids and planned maintenance contract.
• Implementing an improvement plan for the performance of the repairs contractor linked to the contractual KPI's.
• Overseeing the day to day operations of the branch including the 30 + directly employed operatives and subcontractors
• Ensuring that the branch makes a profit and hits the budget plans
• Pricing works outside of the contractual work load using the NHF SOR 6.1 code book
• Attending client meetings and operational meetings
• Overseeing the contact centre which was transferred from the council
• Managing 5 direct reports and over 50 indirect staff
Operations, Budget, KPI, Manager
2012 - 2015
job
Capital and Repairs Works Project Manager
Thurrock Council.
My duties with Thurrock Council included,
• Creating and managing a 5 year capital programme worth £13.6 million per year for the renewal of Kitchens, Bathroom, Boilers and Windows for the whole of Thurrock Council's housing stock.
• Implementing an improvement plan for the performance of the repairs contractor linked to the contractual KPI's.
• Project managing the mobilisation of a new repairs contract including overseeing the IT side of the mobilisation.
• Managing the Responsive Repairs Contract of £5.5 million pounds per year
• Chairing monthly operations and executive meetings
• Producing and analysing the KPI's.
• Present the monthly performance to the senior management team.
• Managing the budget of £25 million for the Housing department and liaising with key Finance colleagues
• Delivering key performance and financial information to the Head of Property.
• Producing accurate management information using the Qlickview reporting tool.
• Analysing data and producing accurate and detailed management information and reports.
• Validating information provided by the contract monitoring officers and issuing there reports once valid.
• Creating and managing a 5 year capital programme worth £13.6 million per year for the renewal of Kitchens, Bathroom, Boilers and Windows for the whole of Thurrock Council's housing stock.
• Implementing an improvement plan for the performance of the repairs contractor linked to the contractual KPI's.
• Project managing the mobilisation of a new repairs contract including overseeing the IT side of the mobilisation.
• Managing the Responsive Repairs Contract of £5.5 million pounds per year
• Chairing monthly operations and executive meetings
• Producing and analysing the KPI's.
• Present the monthly performance to the senior management team.
• Managing the budget of £25 million for the Housing department and liaising with key Finance colleagues
• Delivering key performance and financial information to the Head of Property.
• Producing accurate management information using the Qlickview reporting tool.
• Analysing data and producing accurate and detailed management information and reports.
• Validating information provided by the contract monitoring officers and issuing there reports once valid.
Project Manager, Operations, Budget, Management, Finance, Windows, It, Monitoring, KPI, Responsive, Manager
2012 - 2012
job
Senior Project Analyst
Tower Hamlets Homes.
My duties with Tower Hamlets Homes included,
• Creating a 5-year decent homes programme for the renewal of Kitchens, Bathroom, Boilers and Windows for the whole of Tower Hamlet's housing stock.
• Producing and analysing the KPI's. I then present the findings in a dashboard to the senior management team.
• Delivering key performance and financial information to the Head of Property.
• Producing accurate management information using the Business Objects reporting tool.
• Managing the information received from the Decent Homes contractors and ensuring that this is supplied to the relevant teams.
• Analysing data and producing accurate and detailed management information and reports.
• Validating information provided by the contract monitoring officers and issuing there reports once valid.
• Creating a 5-year decent homes programme for the renewal of Kitchens, Bathroom, Boilers and Windows for the whole of Tower Hamlet's housing stock.
• Producing and analysing the KPI's. I then present the findings in a dashboard to the senior management team.
• Delivering key performance and financial information to the Head of Property.
• Producing accurate management information using the Business Objects reporting tool.
• Managing the information received from the Decent Homes contractors and ensuring that this is supplied to the relevant teams.
• Analysing data and producing accurate and detailed management information and reports.
• Validating information provided by the contract monitoring officers and issuing there reports once valid.
Management, Windows, Analyst, Monitoring, KPI
2010 - 2012
job
Performance Information Manager
Origin Housing Group.
My duties with Origin Housing included,
• Providing the delivery of performance and financial information to the Property Services Management Team in and organised manner.
• Maintaining, extracting, interpreting and presenting KPI's to Property Services Management Team.
• Producing accurate and well-presented documents using a range of systems including Word, Excel, Business Object and PowerPoint.
• I am an advanced Business Objects user and am able to extracting data using my personal reports.
• Managing the administration team in the provision of administrative support across the department.
• Ensuring the integrity and validation of data both internally and with our repairs contractors by initiating checks, controls and audits to satisfy the requirements of the organisation.
• Meeting regularly with our main repairs contractor in order to ensure the smooth running of the partnership.
• Ensuring all invoices are completed and remittance statements checked in a timely and accurate manner to ensure a good cash-flow for the organisation.
• Acting as the departmental contact with the outsourced payments company.
• Setting up, managing and monitoring the cleansing of the Orchard system.
• Closing the financial final account with our outgoing main repairs contractor and adding the incoming contractor to our Orchard system.
• Producing a monthly accruals figure for the department to indicator the position of the department in relation to its budget.
Responsive Repairs Finance Officer Osborne Feb 10 - Aug 10
I worked for Osborne's as a responsive repairs finance office on the Family Mosaic contract. I currently deal with KPI's and budget expenditure forms. My overall duties include:
• Raising and supervising work orders to ensure smooth running of the business.
• Taking full control of the budget expenditure process by checking completed forms from operatives, getting the work approved by the client and then raising the job on our system and assigning the work to our operatives.
• Managing the KPI's for the business. I run reports on jobs going out of target, jobs over budget etc and rectify the situations that occur.
• Working in a team to ensure the in-house system is cleared of jobs.
• I previously dealt with all temporary housing enquirers. This entailed dealing with housing officers and tenants and ensuring the smooth running of the temporary housing department.
• Answering incoming calls and dealing with tenant enquirers and complaints.
• Scheduling workers for jobs logged on the system.
• Faxing, filing emailing and photocopying of documentation.
• Dealing with incoming and outgoing post which includes sending out home repair notices.
• Dealing with sub-contractors when needed.
• Providing the delivery of performance and financial information to the Property Services Management Team in and organised manner.
• Maintaining, extracting, interpreting and presenting KPI's to Property Services Management Team.
• Producing accurate and well-presented documents using a range of systems including Word, Excel, Business Object and PowerPoint.
• I am an advanced Business Objects user and am able to extracting data using my personal reports.
• Managing the administration team in the provision of administrative support across the department.
• Ensuring the integrity and validation of data both internally and with our repairs contractors by initiating checks, controls and audits to satisfy the requirements of the organisation.
• Meeting regularly with our main repairs contractor in order to ensure the smooth running of the partnership.
• Ensuring all invoices are completed and remittance statements checked in a timely and accurate manner to ensure a good cash-flow for the organisation.
• Acting as the departmental contact with the outsourced payments company.
• Setting up, managing and monitoring the cleansing of the Orchard system.
• Closing the financial final account with our outgoing main repairs contractor and adding the incoming contractor to our Orchard system.
• Producing a monthly accruals figure for the department to indicator the position of the department in relation to its budget.
Responsive Repairs Finance Officer Osborne Feb 10 - Aug 10
I worked for Osborne's as a responsive repairs finance office on the Family Mosaic contract. I currently deal with KPI's and budget expenditure forms. My overall duties include:
• Raising and supervising work orders to ensure smooth running of the business.
• Taking full control of the budget expenditure process by checking completed forms from operatives, getting the work approved by the client and then raising the job on our system and assigning the work to our operatives.
• Managing the KPI's for the business. I run reports on jobs going out of target, jobs over budget etc and rectify the situations that occur.
• Working in a team to ensure the in-house system is cleared of jobs.
• I previously dealt with all temporary housing enquirers. This entailed dealing with housing officers and tenants and ensuring the smooth running of the temporary housing department.
• Answering incoming calls and dealing with tenant enquirers and complaints.
• Scheduling workers for jobs logged on the system.
• Faxing, filing emailing and photocopying of documentation.
• Dealing with incoming and outgoing post which includes sending out home repair notices.
• Dealing with sub-contractors when needed.
Excel, Administration, Powerpoint, Budget, Word, Management, Finance, Presenting, Support, Monitoring, KPI, Office, Organization, Responsive, Manager, UP
My education
Canterbury Christchurch University
Bachelors, Business Studies and Accounting
Bachelors, Business Studies and Accounting
Chislehurst and Sidcup Grammar School
Secondary, Business Studies
Secondary, Business Studies
Courtney's reviews
Courtney has not received any reviews on Worksome.
Contact Courtney Snipp
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Courtney directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark