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jobs
Virtual Assistant
Romana Jurjevic
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
My expertise lies in correctly anticipating business needs and successfully maintaining superior customer relationships. Highly efficient assistant with strong problem-solving and research skills. Proven ability to promote organization impact and availability through effective schedule development. I aim to always provide outstanding service and support to meet organization expectations and requirements.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
job
Team Lead
HAP Recruitment.
-Transcribed data and organised spreadsheets to record pledges and phone calls.
- Regular shifts at well-known festivals and venues in the UK
- My duty was to choose, assign and email HAP staff (bar, steward, security) asking if they are available
to work and afterwards to organise staff shift times
- Initiated timely response to emails, voicemails and written correspondence.
- Tremendously improved my critical thinking skills. Often, I had to break down last-minute problems
such as lack of staff in case of no show. I had to evaluate the solution and make a decision after
consulting with event organisers.
- Mentored and guided employees to foster completion of assigned duties.
- Regular shifts at well-known festivals and venues in the UK
- My duty was to choose, assign and email HAP staff (bar, steward, security) asking if they are available
to work and afterwards to organise staff shift times
- Initiated timely response to emails, voicemails and written correspondence.
- Tremendously improved my critical thinking skills. Often, I had to break down last-minute problems
such as lack of staff in case of no show. I had to evaluate the solution and make a decision after
consulting with event organisers.
- Mentored and guided employees to foster completion of assigned duties.
Event, Consulting, Security
2017 - 2018
job
Front Desk Assistant
Body Health.
- Daily use of office 365 and other software tools to create documents and communications.
- Creating weekly spreadsheets for business monitoring using Microsoft excel
- Actively listening to customer request, confirming full understanding before addressing the concern.
- Ability to recognise potentially profitable opportunities. My manager liked my idea to launch loyalty
cards. That move positively affected business by raising client second visits for 20% in just one month.
- Processing payments on a daily basis and directing guests to locations.
- Timely organised business calendar; I had to fill in bookings made by phone, email and face to face
and update it on a daily basis
- Creating weekly spreadsheets for business monitoring using Microsoft excel
- Actively listening to customer request, confirming full understanding before addressing the concern.
- Ability to recognise potentially profitable opportunities. My manager liked my idea to launch loyalty
cards. That move positively affected business by raising client second visits for 20% in just one month.
- Processing payments on a daily basis and directing guests to locations.
- Timely organised business calendar; I had to fill in bookings made by phone, email and face to face
and update it on a daily basis
Excel, Office 365, It, Monitoring, Office, Software, Processing, Manager
2015 - 2017
job
Shift Supervisor
unknown.
- First employee of the company. Progressed to a supervisor position within 3 months.
- My responsibility was to supervise and train the staff as well as helping with administrative duties such
as obtaining legal requirements for business that every startup has to comply.
- Delivered in-depth training in food preparation and customer-facing roles to promote strong team
performance
- Created efficient work schedules for each team member to maintain deadlines and keep shifts
properly staffed
- Filled incident reports and handled inappropriate behaviour to document problems and disturbances.
- My responsibility was to supervise and train the staff as well as helping with administrative duties such
as obtaining legal requirements for business that every startup has to comply.
- Delivered in-depth training in food preparation and customer-facing roles to promote strong team
performance
- Created efficient work schedules for each team member to maintain deadlines and keep shifts
properly staffed
- Filled incident reports and handled inappropriate behaviour to document problems and disturbances.
Training
2013 - 2015
job
Retail Sales Assistant
TALLY WEiJL.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates
- Proactively seeking customer feedback, reporting trends and identifying potentially profitable
opportunities
Maintained records related to sales, returns and inventory availability
- Completed efficient store resets to prepare the store for special promotions and seasonal updates
- Proactively seeking customer feedback, reporting trends and identifying potentially profitable
opportunities
Maintained records related to sales, returns and inventory availability
- Completed efficient store resets to prepare the store for special promotions and seasonal updates
Retail, Sales
My education
2019
-
2021
The Open University
BSc, BS, Counseling Psychology
BSc, BS, Counseling Psychology
2009
-
2013
Strukovna Skola Vukovar
HighSchoolOrEquivalent, Tourism and Hospitality Tehnician
HighSchoolOrEquivalent, Tourism and Hospitality Tehnician
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