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Customer Experience Consultant specialising in business improvement

Sharon Clapp , Sidmouth, United Kingdom


Experience

10 - 14 years

Skills

Customer experience Mapping of the customer Customer Analysis Customer satisfaction Survey Employee Engagement + 5 more

I'm offering

CX Matters was born in 2020 with a single mission: to help businesses of any size deliver memorable customer experience and excel.

​Founded by Sharon Clapp, a customer experience professional with many years in the industry, we provide a personal, hands-on approach that make us feel like an extension of your team.

​Based in the South-West of England, Sharon felt that there was a multitude of customer experience consultancies based in London and the larger cities, all whom offer a viable service, but who mainly cater for larger corporations. The smaller companies, micro business' and one-man bands, who all have a requirement and hunger to deliver an exemplary customer experience, are often forgotten.

Every client is unique, so we approach each project individually to develop customised strategies that will work for you. That's why you won't find a rigid price plan on our website—so we can tailor our services to your exact needs.

​We also work with strategic partners to offer training; HR consultancy; company customer experience awards, and individual customer experience accreditations.

Want to hear more? Let's grab a coffee and chat (virtually if needed) —we would love to work with you.


Markets

United Kingdom

Links for more

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Language

English
Good

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time

Available

Typically available within 14 days



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