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IT Support Technician
Ahmed Hassan
,
Hayes, United Kingdom
Experience
Other titles
Skills
I'm offering
A versatile and solution-focused IT Support Technician, with valuable technical knowledge and extensive experience in implementing and managing technology solutions to support IT services, service continuity, and Cloud optimization. An adept communicator who bridges the gap between business and technology; turning business requirements into technical specifications and explaining technical constraints and possibilities to all parties. Now seeking a new position, where my expertise and transferable strengths will bring immediate value.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Deployment Engineer O365
London Borough of Hillingdon.
- London
• Re-imaged & deployed desktops/laptops/surface pro 3 to users. (Windows 7 to Windows 10)
• Installed, configured and maintained data migration of workstations and software.
• Supported the Service Operations team by solving 1st and 2nd level user problems as required.
• Responded to and recorded user requests, problems and enquiries (via phone, email and face to face). Prepared standardised solutions and guidance to common problems, in line with best practice and agreed procedures.
• Worked closely with colleagues and users identifying and satisfying their requirements, developing and improving communications skills as part of this work.
• Frequently traveling to multiple sites in Hillingdon Borough to provide assigned services for 500 employees.
• Stock taking of old kit. Ensuring new devices are asset tagged and old devices are labelled and stored securely
• Re-imaged & deployed desktops/laptops/surface pro 3 to users. (Windows 7 to Windows 10)
• Installed, configured and maintained data migration of workstations and software.
• Supported the Service Operations team by solving 1st and 2nd level user problems as required.
• Responded to and recorded user requests, problems and enquiries (via phone, email and face to face). Prepared standardised solutions and guidance to common problems, in line with best practice and agreed procedures.
• Worked closely with colleagues and users identifying and satisfying their requirements, developing and improving communications skills as part of this work.
• Frequently traveling to multiple sites in Hillingdon Borough to provide assigned services for 500 employees.
• Stock taking of old kit. Ensuring new devices are asset tagged and old devices are labelled and stored securely
Operations, Deployment, Service, Windows, Software
2019 - 2020
job
Desktop Support Technician
Goldman Sachs.
• Provided 1st and 2nd line technical support, answering support queries via phone & email.
• Done floorwalking to ensure users have smooth transition to the newly installed software and hardware.
• Carried out Desktop/laptop refresh Projects for Windows 7 to 10 migration and O365.
• Configured each device as instructed, test that each device passes pre-defined quality checks before handing back to the user.
• Provided post deployment support to departments and users that have been migrated.
• Supported colleagues in implementing network installations, configurations and updates to deadlines.
• Carried out effective, timely repairs and maintenance of desktop PCs, laptops, tablets, and printers to maintain company productivity.
• Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
• Done floorwalking to ensure users have smooth transition to the newly installed software and hardware.
• Carried out Desktop/laptop refresh Projects for Windows 7 to 10 migration and O365.
• Configured each device as instructed, test that each device passes pre-defined quality checks before handing back to the user.
• Provided post deployment support to departments and users that have been migrated.
• Supported colleagues in implementing network installations, configurations and updates to deadlines.
• Carried out effective, timely repairs and maintenance of desktop PCs, laptops, tablets, and printers to maintain company productivity.
• Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
Deployment, Test, Windows, Network, Printers, Support, Hardware, Testing, Software
2015 - 2019
job
IT Support Engineer
Roaming IT LTD.
ENG
• Provided 1st line and 2nd line technical support to clients on software and hardware issues.
• Configured and fixed Mac and Windows products for new and existing users.
• Installed and configured computer hardware, software, systems, networks, printers and scanners.
• Configured LAN, WAN, and edge security equipment.
• Configured and installed routers, switches, and wireless controllers.
• Closely monitored networking systems to effectively manage network infrastructure performance levels.
• Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
• Management of daily data backup and retrieval scheme.
• Managed user accounts and Profiles, giving permissions to the users in Active Directory.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Provided 1st line and 2nd line technical support to clients on software and hardware issues.
• Configured and fixed Mac and Windows products for new and existing users.
• Installed and configured computer hardware, software, systems, networks, printers and scanners.
• Configured LAN, WAN, and edge security equipment.
• Configured and installed routers, switches, and wireless controllers.
• Closely monitored networking systems to effectively manage network infrastructure performance levels.
• Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
• Management of daily data backup and retrieval scheme.
• Managed user accounts and Profiles, giving permissions to the users in Active Directory.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Network, WAN, Software, Backup, Testing, Hardware, Infrastructure, Support, It, Printers, It support, Wireless, Security, Windows, Service, Management, Mac, Active Directory, Networking
My education
TSN Academy
N/a, ENG
N/a, ENG
TSN Academy
N/a, ENG
N/a, ENG
University of Westminster
N/a, ENG
N/a, ENG
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