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Excellent attention to detail specializing in administration and cleaning
chelsea crook
,
Salford, United Kingdom
Experience
Other titles
Skills
I'm offering
Hi,
My name is Chelsea Crook.
I am passionate about health and nutrition, and I my values correspond with this. I am a compassionate person with a love for all animals that we share this planet with.
I am excellent at data entry, with my high attention to detail skill. I am a perfectionist at heart, therefore accuracy is very important to myself.
I love helping people achieve their goals, at leading a healthy lifestyle.
I love learning about health and nutrition, and I enjoy my current role as a cleaner, keeping my home and working environment hygienically clean.
My name is Chelsea Crook.
I am passionate about health and nutrition, and I my values correspond with this. I am a compassionate person with a love for all animals that we share this planet with.
I am excellent at data entry, with my high attention to detail skill. I am a perfectionist at heart, therefore accuracy is very important to myself.
I love helping people achieve their goals, at leading a healthy lifestyle.
I love learning about health and nutrition, and I enjoy my current role as a cleaner, keeping my home and working environment hygienically clean.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Room attendant
Native Aparthotel.
Key Responsibilities
● Cleaning rooms to the hotel standard.
● Offering assistance to other team members for quicker turnaround times on rooms.
● Regular communication with supervisors for effective time keeping with rest of the team.
● Liaising with maintenance to fix faults and damage in a timely fashion.
● Communicating with guests and offering assistance when required.
● Dealing with escalations from hotel guests.
● Cleaning rooms to the hotel standard.
● Offering assistance to other team members for quicker turnaround times on rooms.
● Regular communication with supervisors for effective time keeping with rest of the team.
● Liaising with maintenance to fix faults and damage in a timely fashion.
● Communicating with guests and offering assistance when required.
● Dealing with escalations from hotel guests.
Cleaning, Team worker, Communication
2018 - 2019
job
Room attendant
The Principal Hotel.
Key Responsibilities
● Cleaned rooms to the hotel standard
● Teamwork, helping colleagues when needed.
● Reporting any damage/faults to the maintenance team.
● Cleaned rooms to the hotel standard
● Teamwork, helping colleagues when needed.
● Reporting any damage/faults to the maintenance team.
2018 - 2018
job
Shared Services Administrator
Capita EMS.
Key Responsibilities
● Used Excel in order to keep records for company up-to-date and accurate.
● Scheduling meetings using Microsoft Outlook for several departments including meeting room management.
● Worked on reception, meeting and greeting visitors and communication via telephone.
● Answering queries and assisting visitors including escorting round the premises if appropriate.
● Internal and external postal management including sorting and distribution within the company.
● In-line with company confidentiality, taking photocopies of driving licenses and other documentation for business requirements.
● Used Excel in order to keep records for company up-to-date and accurate.
● Scheduling meetings using Microsoft Outlook for several departments including meeting room management.
● Worked on reception, meeting and greeting visitors and communication via telephone.
● Answering queries and assisting visitors including escorting round the premises if appropriate.
● Internal and external postal management including sorting and distribution within the company.
● In-line with company confidentiality, taking photocopies of driving licenses and other documentation for business requirements.
Excel, Management, Reception, Administrator, UP
2018 - 2018
job
Room attendant
AC Hotel.
Key Responsibilities
● Cleaned rooms to hotel standard.
● Communicated with guests.
● Communicated with other departments.
● Cleaned rooms to hotel standard.
● Communicated with guests.
● Communicated with other departments.
2017 - 2018
job
Data Entry Clerk
unknown.
Key Responsibilities
● Using bespoke in-house application in order to update client and customer records.
● Handling all customer information according to confidentiality rules.
● Responsible for answering all customer queries that were received.
● Handling of customer complaints and concerns end-to-end taking ownership of any issues.
● Using bespoke in-house application in order to update client and customer records.
● Handling all customer information according to confidentiality rules.
● Responsible for answering all customer queries that were received.
● Handling of customer complaints and concerns end-to-end taking ownership of any issues.
2017 - 2017
job
Room Attendant
The Midland Hotel.
Key Responsibilities
● Cleaned rooms to hotel standard
● Communicated with Guests
● Communicated with other departments
● Cleaned rooms to hotel standard
● Communicated with Guests
● Communicated with other departments
2016 - 2017
job
Customer Service Advisor
ADT.
Key Responsibilities
● First point of contact for customers answering questions or any other concerns.
● Time management and allocation of engineers for any jobs that were required.
● First point of contact for customers answering questions or any other concerns.
● Time management and allocation of engineers for any jobs that were required.
Management, Customer service, Service
2015 - 2016
job
Processing Agent
Barclays Bank.
Key Responsibilities
● Processing Power of Attorney documents following the correct procedures
● Handling of confidential customer information according to company policies.
● Providing recommendations to customers that would best suite their requirements.
● Working effectively in a team in order to meet target levels as well as personal target levels.
● Liaising with other departments ensuring that all required information was present for customers in order to effectively provide services to them.
● Updating several documents including Microsoft Excel documents, keeping customer information up-to-date and accurate.
● Processing Power of Attorney documents following the correct procedures
● Handling of confidential customer information according to company policies.
● Providing recommendations to customers that would best suite their requirements.
● Working effectively in a team in order to meet target levels as well as personal target levels.
● Liaising with other departments ensuring that all required information was present for customers in order to effectively provide services to them.
● Updating several documents including Microsoft Excel documents, keeping customer information up-to-date and accurate.
Excel, Power, Processing, Agent, UP
2015 - 2015
internship
Trainee Administrator
ISG Plc.
Key Responsibilities
● Communicated with delegates and training providers via telephone and email.
● Organising training for internal staff members, ensuring that staff levels were always at an optimal level.
● Liaised with course trainers and catering companies with regards to a course booking.
● Helped assist the trainer on arrival with preparation of the training room.
● Updated Outlook calendar with specific requests.
● Responsible for ensuring that all staff were notified of training that needed to be performed or renewed.
● Administration duties included, scanning, photocopying, filing.
● Communicated with delegates and training providers via telephone and email.
● Organising training for internal staff members, ensuring that staff levels were always at an optimal level.
● Liaised with course trainers and catering companies with regards to a course booking.
● Helped assist the trainer on arrival with preparation of the training room.
● Updated Outlook calendar with specific requests.
● Responsible for ensuring that all staff were notified of training that needed to be performed or renewed.
● Administration duties included, scanning, photocopying, filing.
Administration, Training, Administrator, Booking
2012 - 2012
temp
Post Room Assistant
Claims Advisory Group Manchester.
Key Responsibilities
● Opened and distributed post on a daily basis (PPI claim forms)
● Handling confidential customer information.
● Typed outgoing correspondence to customers
● Opened and distributed post on a daily basis (PPI claim forms)
● Handling confidential customer information.
● Typed outgoing correspondence to customers
My education
2008
-
2010
Hopwood Hall College
Diploma, Travel and Tourism Level 3
Diploma, Travel and Tourism Level 3
2007
-
2008
Eccles College
Diploma, Travel and Tourism level 2
Diploma, Travel and Tourism level 2
2007
-
2008
Buile Hill High School
Secondary, GCSE
Secondary, GCSE
English
Science
ART
Leisure and Tourism
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