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jobs
IT Administrator
Dawid Gustaw
,
STAFFORD, United Kingdom
Experience
Other titles
Skills
I'm offering
Administration of Office 365, emails, Windows server.
Deploying and testing software.
Azure cloud basics, VM creation.
Deploying and testing software.
Azure cloud basics, VM creation.
Markets
United Kingdom
Language
English
Fluently
Polish
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2019 - ?
job
JUNIOR SYSTEM ENGINEER
CAPITA.
Logging, updating, pending, closing tickets in Capita Helpdesk system.
Working on site in school environment, fixing computer upgrade hardware and replace them.
Working on site in school environment, fixing computer upgrade hardware and replace them.
Hardware
2019 - 2019
job
HELPDESK ANALYST
QUISS TECHNOLOGY.
Logging, updating, pending, closing the tickets in Cherwell system.
Connect remotely with a client using Bomgar application.
Creating a new account in AD, move them to appropriate OU.
Unlocking, disabling or reset password for the AD account.
Dealing with new starters and leavers.
Add member of the group for the AD users.
Checking if the user got sufficient permission in Group Policy.
Recover Bitlocker's keys.
Troubleshooting VPN issues.
Giving licenses for Microsoft Office users.
Creating a new mailbox, distribution group, shared mailbox for users.
Set up Out of Office.
Give send of behalf and full access to the someone's mailbox.
Set forwarding for the mailbox.
Troubleshooting Microsoft Office suite especially Outlook.
Fixing authentication issue, synchronization issues.
Dealing with hardware and software issues.
Solving remote connection issues.
Look after Citrix servers in the Citrix Studio app.
Helping users connect to the RDS session via Citrix Receiver or Citrix Workspace.
Advising customer which application to use for certain task.
Troubleshooting and managing phone system issues - AVAYA\CISCO\MITEL.
Troubleshooting network issue using ping, tracert, ipconfig, hostname.
Fixing printers, faxes, scanners' issues.
Creating documentation of every solved problem.
Contact 3rd party support if necessary.
Escalating ticket when necessary.
Making an additional call to users if the problem did occur again.
Closing the ticket if confirmed with the client is everything working in correct manners.
Connect remotely with a client using Bomgar application.
Creating a new account in AD, move them to appropriate OU.
Unlocking, disabling or reset password for the AD account.
Dealing with new starters and leavers.
Add member of the group for the AD users.
Checking if the user got sufficient permission in Group Policy.
Recover Bitlocker's keys.
Troubleshooting VPN issues.
Giving licenses for Microsoft Office users.
Creating a new mailbox, distribution group, shared mailbox for users.
Set up Out of Office.
Give send of behalf and full access to the someone's mailbox.
Set forwarding for the mailbox.
Troubleshooting Microsoft Office suite especially Outlook.
Fixing authentication issue, synchronization issues.
Dealing with hardware and software issues.
Solving remote connection issues.
Look after Citrix servers in the Citrix Studio app.
Helping users connect to the RDS session via Citrix Receiver or Citrix Workspace.
Advising customer which application to use for certain task.
Troubleshooting and managing phone system issues - AVAYA\CISCO\MITEL.
Troubleshooting network issue using ping, tracert, ipconfig, hostname.
Fixing printers, faxes, scanners' issues.
Creating documentation of every solved problem.
Contact 3rd party support if necessary.
Escalating ticket when necessary.
Making an additional call to users if the problem did occur again.
Closing the ticket if confirmed with the client is everything working in correct manners.
Cisco, Citrix, Network, Printers, Support, Authentication, Analyst, Hardware, Office, Software, App, UP
2014 - 2019
job
Customer service
WINCANTON SCREWFIX.
via phone system.
Low level picking.
Loading and unloading trailers.
Preparing manifests for the transport office.
Care about transfers to a different distribution centre.
Releasing work for picking areas in certain lanes.
Working with Maflo 8 system.
Fixing system issues between distribution centres.
Answering calls from other departments.
Doing Health and Safety conversation with colleagues.
Screwfix Tier 1 winner.
Low level picking.
Loading and unloading trailers.
Preparing manifests for the transport office.
Care about transfers to a different distribution centre.
Releasing work for picking areas in certain lanes.
Working with Maflo 8 system.
Fixing system issues between distribution centres.
Answering calls from other departments.
Doing Health and Safety conversation with colleagues.
Screwfix Tier 1 winner.
Customer service, Service, Safety, Health, Office
2019 - 2019
job
COMPTIA CLOUD ESSENTIALS CLO
unknown.
001
Business aspects and an impact of cloud computing. Fundamental concepts of cloud computing.
Identify the possible risks involved in cloud computing and the risk mitigation measures, and you will also identify the potential cost considerations for the implementation of cloud and its strategic benefits.
Identify the technical challenges and the mitigation measures involved in cloud computing.
Identify the steps to successfully adopt cloud services. Differentiate the types of cloud solutions and the adoption measures needed for each.
Identify the basic concepts of ITIL and describe how the ITIL framework is useful in the implementation of cloud computing in an organization.
Business aspects and an impact of cloud computing. Fundamental concepts of cloud computing.
Identify the possible risks involved in cloud computing and the risk mitigation measures, and you will also identify the potential cost considerations for the implementation of cloud and its strategic benefits.
Identify the technical challenges and the mitigation measures involved in cloud computing.
Identify the steps to successfully adopt cloud services. Differentiate the types of cloud solutions and the adoption measures needed for each.
Identify the basic concepts of ITIL and describe how the ITIL framework is useful in the implementation of cloud computing in an organization.
ITIL, Cloud, Cloud services, Implementation, Framework, Basic
2019 - 2019
job
ADMINISTRATOR FUNDAMENTAL
unknown.
98-965
• Install Windows Server 2008 ,2012 and 2016, identify and implement basic roles and features, understand Active Directory, manage server resources, permissions, shares and storage, Troubleshoot and maintain Windows Server 2008, 2012 and 2016, understand virtualization, remote access and security concepts,
OCTOBER 2017 - ITIL FOUNDATION CERTIFICATION COURSE
Key concepts of ITIL. Important principles for improving IT operations. Practical guidance for applying ITIL to everyday IT situations. How to align with business, control costs and improve IT service quality. Strategies to balance IT resources.
AUGUST 2017 - CERCO IT COMPUTER SYSTEM AND NETWORK SUPPORT
Practical
Troubleshooting network and system problems. Hardware and CMOS troubleshooting.
Creating and restore the system from image. Using WDS to deploy the system.
Creating new users and groups, using NTFS permissions and share permission.
. Assign users to domain or workgroups. Working with Command Prompt. Troubleshooting printers. Creating network printers, sharing printers and restrict them for appropriate users. Creating UTP cable. Describe router, switch, hub, all the network cable and connectors. Basic configuration of router.
• Install Windows Server 2008 ,2012 and 2016, identify and implement basic roles and features, understand Active Directory, manage server resources, permissions, shares and storage, Troubleshoot and maintain Windows Server 2008, 2012 and 2016, understand virtualization, remote access and security concepts,
OCTOBER 2017 - ITIL FOUNDATION CERTIFICATION COURSE
Key concepts of ITIL. Important principles for improving IT operations. Practical guidance for applying ITIL to everyday IT situations. How to align with business, control costs and improve IT service quality. Strategies to balance IT resources.
AUGUST 2017 - CERCO IT COMPUTER SYSTEM AND NETWORK SUPPORT
Practical
Troubleshooting network and system problems. Hardware and CMOS troubleshooting.
Creating and restore the system from image. Using WDS to deploy the system.
Creating new users and groups, using NTFS permissions and share permission.
. Assign users to domain or workgroups. Working with Command Prompt. Troubleshooting printers. Creating network printers, sharing printers and restrict them for appropriate users. Creating UTP cable. Describe router, switch, hub, all the network cable and connectors. Basic configuration of router.
Printers, Basic, Administrator, Server, Storage, Hardware, Support, It, Router, Operations, Network, Virtualization, Security, Windows, Service, Windows server, Active Directory, ITIL
2019 - 2019
job
admin
centre and PowerShell.
MARCH 2019 - INTRODUCTION TO ADMINISTRERING OFFICE 365 FOR SMALL
BUSINESS
Introduced to user management tool. Adding new domain to Office 365 and users to this domain. Cloud identity and federated. Adding and managing users with Office 365 admin centre and PowerShell. Introduced to DirSync and how it works. Requirement for DirSync. Using Windows Server 2012 R2 for same-sing and using single sign-on.
BUSINESS
Introduced to user management tool. Adding new domain to Office 365 and users to this domain. Cloud identity and federated. Adding and managing users with Office 365 admin centre and PowerShell. Introduced to DirSync and how it works. Requirement for DirSync. Using Windows Server 2012 R2 for same-sing and using single sign-on.
Office 365, Cloud, Management, Windows server, PowerShell, Windows, It, Office, Server
2017 - 2017
job
CERTIFIED IT SUPPORT ASSOCIATE
unknown.
General certification -1 Line Support
JULY 2017 - MICROSOFT 70-680 TS: CONFIGURING WINDOWS 7
Installing, upgrading and migrating Windows 7. Using administrative tools to troubleshooting. Monitoring system and network by using software. Configuring security options. Deploy Windows 7 in Enterprise and managing.
JULY 2017 - MICROSOFT 70-680 TS: CONFIGURING WINDOWS 7
Installing, upgrading and migrating Windows 7. Using administrative tools to troubleshooting. Monitoring system and network by using software. Configuring security options. Deploy Windows 7 in Enterprise and managing.
It support, Windows, Security, Network, It, Support, Monitoring, Software, Enterprise
2017 - 2017
job
WINDOWS 7, ENTERPRISE DESKTOP SUPPORT TECHNICAN
unknown.
Working with Windows server 2013, group policy restrictions, Applocker , Bitlocker, WSUS , DNS ,DHCP Getting touch with Powershell, Office 365 and Azure .Implementing additional security. Mobile and remote access. Optimizing and troubleshooting performance and reliability.
JULY 2017 - MICROSOFT 70-697: CONFIGURING WINDOWS DEVICES (WINDOWS 10)
Installing Windows 10, configuring network connectivity, managing storage and data, managing device security, troubleshooting and recovery , deploying Windows Enterprise Desktops , managing desktop and application using group policy , configuring and managing client Hyper-V.
JULY 2017 - COMTIA A+ 220-902 and COMTIA 220-901
Installing Windows and alternative operating systems. Understanding virtualization and cloud computing. Understanding the system security. Basic troubleshooting. Internal hardware components, storage fundamental, working with peripheral devices.
JUNE 2017 - COMTIA NETWORK+
Network standards, cabling and transmission, understanding TCP/IP, network devices, wireless network, WAN, remote access and remote desktop, network security - advance firewall restrictions, building scalable high performance network, monitoring and troubleshooting network.
JULY 2017 - MICROSOFT 70-697: CONFIGURING WINDOWS DEVICES (WINDOWS 10)
Installing Windows 10, configuring network connectivity, managing storage and data, managing device security, troubleshooting and recovery , deploying Windows Enterprise Desktops , managing desktop and application using group policy , configuring and managing client Hyper-V.
JULY 2017 - COMTIA A+ 220-902 and COMTIA 220-901
Installing Windows and alternative operating systems. Understanding virtualization and cloud computing. Understanding the system security. Basic troubleshooting. Internal hardware components, storage fundamental, working with peripheral devices.
JUNE 2017 - COMTIA NETWORK+
Network standards, cabling and transmission, understanding TCP/IP, network devices, wireless network, WAN, remote access and remote desktop, network security - advance firewall restrictions, building scalable high performance network, monitoring and troubleshooting network.
Network, Basic, Enterprise, WAN, Server, Office, Storage, Monitoring, Hardware, Remote Desktop, Support, Hyper-V, Office 365, Virtualization, Wireless, Security, Windows, Firewall, TCP/IP, PowerShell, Windows server, DNS, Cloud, Azure
2014 - 2014
job
KITCHEN ASSISTANT
MITCHELS&BUTTLERS.
Implementing data about deliveries
Cooking and save data about progress.
Create and implementing orders of food.
Cooking and save data about progress.
Create and implementing orders of food.
2013 - 2013
job
IT TECHNICIAN, ISCED
College exams.
3 INTERNATIONAL CERTIFICATE
College exams IT Engineer, IT Support, IT Assistant. Equivalent of English NVQ 3.
College exams IT Engineer, IT Support, IT Assistant. Equivalent of English NVQ 3.
It support, It, Support, International
2010 - 2012
unknown
Microsoft Admin
System Center Data Protection.
Troubleshoot Windows 7,8,10 Server 2008,2012,2016.
Fixing issue with Promethean interactive whiteboard, projectors.
Creating backup and performing backup test every week using System Center Data Protection.
Imaging computers using WDS, MDT and SCCM.
Deploy software using SCCM client.
Accept or decline updates on WSUS, cleaning up old ones.
Using AD DS for managing users, adding them to the server, unlock them.
Using roaming profiles, re-create corrupted profiles.
Using Exchange Online to create additional mailboxes for users, shared mailboxes, using mail filterer, create and apply rules for user and restrict them.
Give access to somebody's mailbox if approved.
Microsoft Admin console for managing users also, give them correct licence, make sure all local accounts are synched to the cloud.
Using Google Suite app like Google Drive, Meet, Classroom, manage them using Google Admin console.
Smoothwall Firewall hardware - whitelist URL, creating firewall rules to allow some IP addresses access network.
Using Hyper-V, making sure all server got sufficient amount of RAM or disk space, using iSCSI to create another vhdx drive for virtual machines.
Creating or editing GPOs and link them to the right OU, using filter if necessary.
Making sure SSO is working correctly between all the platform like Microsoft 365, RM Unify, Google.
Proactively checking Server Manager for any necessary restart or problems.
Release and renew DHCP addresses, check if DNS working appropriate.
Troubleshoot Adobe Creative Cloud via admin console.
Managing printers using Papercut console, changing toners.
Installing Impero server configure and maintained users afterwards.
Fixing issues with Microsoft Team, changing policies in Teams admin.
Basic troubleshooting of MAC OS issues.
Under COVID-19 working remotely with users using Team Viewer or Anydesk, or troubleshoot issue on the phone or email.
Fixing issue with Promethean interactive whiteboard, projectors.
Creating backup and performing backup test every week using System Center Data Protection.
Imaging computers using WDS, MDT and SCCM.
Deploy software using SCCM client.
Accept or decline updates on WSUS, cleaning up old ones.
Using AD DS for managing users, adding them to the server, unlock them.
Using roaming profiles, re-create corrupted profiles.
Using Exchange Online to create additional mailboxes for users, shared mailboxes, using mail filterer, create and apply rules for user and restrict them.
Give access to somebody's mailbox if approved.
Microsoft Admin console for managing users also, give them correct licence, make sure all local accounts are synched to the cloud.
Using Google Suite app like Google Drive, Meet, Classroom, manage them using Google Admin console.
Smoothwall Firewall hardware - whitelist URL, creating firewall rules to allow some IP addresses access network.
Using Hyper-V, making sure all server got sufficient amount of RAM or disk space, using iSCSI to create another vhdx drive for virtual machines.
Creating or editing GPOs and link them to the right OU, using filter if necessary.
Making sure SSO is working correctly between all the platform like Microsoft 365, RM Unify, Google.
Proactively checking Server Manager for any necessary restart or problems.
Release and renew DHCP addresses, check if DNS working appropriate.
Troubleshoot Adobe Creative Cloud via admin console.
Managing printers using Papercut console, changing toners.
Installing Impero server configure and maintained users afterwards.
Fixing issues with Microsoft Team, changing policies in Teams admin.
Basic troubleshooting of MAC OS issues.
Under COVID-19 working remotely with users using Team Viewer or Anydesk, or troubleshoot issue on the phone or email.
Adobe, Basic, UP, Manager, Performing, App, Online, Server, Google, Software, Backup, Hardware, Exchange, Hyper-V, Printers, Network, Windows, Test, Firewall, Data protection, DNS, SoMe, Mac, Cloud
My education
2006
-
2009
Secondary School in Wolow
N/a, N/a
N/a, N/a
School complex im.Tadeusza Kosciuszki in Wolow
Secondary, N/a
Secondary, N/a
School complex im
Secondary, English A+
Secondary, English A+
UTP
N/a, N/a
N/a, N/a
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