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0
jobs
Jignesh Prajapati
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2018 - ?
job
Policy Administrator
unknown.
(Retirement - Phoenix Account), Diligenta
• To process customer queries and maintain customer records on Bancs in accordance with company and regulatory policy
• Maintain quality of work by supporting peer review process
• To identify potential issues, be pro-active in identifying solution and allocated to relevant team
for further investigations where required.
• Issue Retirement packs by using IRESS quote comparison system
• Prepare manual calculations to develop an understanding of pensions
• Ensure customer service excellence by providing a professional, timely and accurate service
• To meet departmental targets for output and quality
• Work to continuous improvement and support business optimization
• To comply with Data Protection Act legislatives and be attentive for Money Laundering
• To update systems and obtain the correct information from within the company
• To liaise with third parties (IFA's Solicitors, Banks, and Insolvency Service etc) to validate
information received for claims applications and accurately process them.
• Accurately process a customer service request, by referral to the correct procedure guide
• Strictly adhering to Data Protection over the phone and proceed with a payment/request for
information
• To process customer queries and maintain customer records on Bancs in accordance with company and regulatory policy
• Maintain quality of work by supporting peer review process
• To identify potential issues, be pro-active in identifying solution and allocated to relevant team
for further investigations where required.
• Issue Retirement packs by using IRESS quote comparison system
• Prepare manual calculations to develop an understanding of pensions
• Ensure customer service excellence by providing a professional, timely and accurate service
• To meet departmental targets for output and quality
• Work to continuous improvement and support business optimization
• To comply with Data Protection Act legislatives and be attentive for Money Laundering
• To update systems and obtain the correct information from within the company
• To liaise with third parties (IFA's Solicitors, Banks, and Insolvency Service etc) to validate
information received for claims applications and accurately process them.
• Accurately process a customer service request, by referral to the correct procedure guide
• Strictly adhering to Data Protection over the phone and proceed with a payment/request for
information
Continuous improvement, Customer service, Data protection, Service, Support, Regulatory, Administrator, Calculations, Guide
2016 - 2018
job
Post office Customer Manager
Post Office Ltd.
• Efficiently handle customer queries face-to-face including complaints management
• Drive forward initiatives and process improvements to improve customer service's experiences
• Advising customers to choose the right product and/or service for their requirements
• Promoting products (including travel insurance and foreign currency) and services to meet the sales targets by clearly communicating the product features and Terms and Conditions.
• Accurately processing pensions/benefits payments, passport and driving licence applications.
• Produce weekly performance report to submit to the head office with key focus on sales target,
customer services KPI, financial balancing period results and stock take.
• Provide training and coaching to junior member of staff and prioritising their work load.
• Drive forward initiatives and process improvements to improve customer service's experiences
• Advising customers to choose the right product and/or service for their requirements
• Promoting products (including travel insurance and foreign currency) and services to meet the sales targets by clearly communicating the product features and Terms and Conditions.
• Accurately processing pensions/benefits payments, passport and driving licence applications.
• Produce weekly performance report to submit to the head office with key focus on sales target,
customer services KPI, financial balancing period results and stock take.
• Provide training and coaching to junior member of staff and prioritising their work load.
Coaching, Training, Customer service, Management, Sales, Service, Insurance, KPI, Office, Processing, Manager
2014 - 2014
job
Assistant Manager, Pound world
Retail Ltd.
• Coming up with ideas for promotions and offering to our customers to increase sales target
• Serving and assisting customers
• Dealing with stock and deliveries, ensuring the stock in the right location
• Keeping the store clean and presentable at all times
• Merchandising and point of sale
• Providing good customer service
• Serving and assisting customers
• Dealing with stock and deliveries, ensuring the stock in the right location
• Keeping the store clean and presentable at all times
• Merchandising and point of sale
• Providing good customer service
Customer service, Sales, Service, Manager, UP
2013 - 2014
job
Administrator
Unipart Technology Logistics.
• Managing and maintaining filling, scanning, photocopying and archiving
• Offering team support across various teams
• Assist with preparation and advertising of contract documents
• Respond to customers enquiries effectively
• Manage the repair of office equipments
• Monitoring and ordering stationary and preparing outgoing post
• Offering team support across various teams
• Assist with preparation and advertising of contract documents
• Respond to customers enquiries effectively
• Manage the repair of office equipments
• Monitoring and ordering stationary and preparing outgoing post
Advertising, Support, Monitoring, Office, Administrator
2013 - 2014
job
Library assistant
unknown.
(Voluntary Work Saturday)
• Assisting customers with book enquiries
• To issue and discharge library materials and collect fines
• To shelve returned materials and maintain shelves in an orderly state
• Assisting customers with book enquiries
• To issue and discharge library materials and collect fines
• To shelve returned materials and maintain shelves in an orderly state
2009 - 2013
freelance
Environmental Consultant, Kalptaru Pollution Control (India)
Textile Industries.
• Prepared Environmental Audit Report of Textile Industries
• Prepared Environmental Impact Assessment (EIA)
• Interpretation of industrial data
• Prepared application for consents to establish and consent to operate industry
• Completion of online application through pollution control board
• Prepared adequacy and treatability report of Textile Industries.
• Carry out analysis for water and waste water and commercial Stack monitoring.
• Prepared Environmental Impact Assessment (EIA)
• Interpretation of industrial data
• Prepared application for consents to establish and consent to operate industry
• Completion of online application through pollution control board
• Prepared adequacy and treatability report of Textile Industries.
• Carry out analysis for water and waste water and commercial Stack monitoring.
Audit, Assessment, Monitoring, Online, Audit
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