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Hospitality Professional
Jeff Critchley
,
Tywyn, United Kingdom
Experience
Other titles
Skills
I'm offering
An accelerated, high-potential expert who has accomplished success in the hospitality industry for 30 years. Responsible professional for managing food costs, upholding menu standards, and controlling inventory, demonstrating innovation towards menu maintenance and event management, proficiently servicing day-to-day functions, including staff management, guest interactions, office administration duties, vendor communications, and labour costs. Tactfully overcoming challenges and making critical decisions. A transformational and flexible leader with the capacity to work independently and guide a team to execute further goals.
CORE COMPETENCIES
• Proficient in recruiting, training and mentoring employees, creating effective employee development programs
• Strong negotiating and problem-solving skills
• Actively take part in on-going quality improvement and quality assurance activities
• Strategically identifying errors and providing quick response to overcome issues
• Strong attention to detail, thoroughly completing all tasks and successfully meeting deadlines
• Effectively build collaboration between team members and resolve issues while ensuring a safe working environment
• Strategically determine costs of business activity for project development, recognize risks and remission procedures
CORE COMPETENCIES
• Proficient in recruiting, training and mentoring employees, creating effective employee development programs
• Strong negotiating and problem-solving skills
• Actively take part in on-going quality improvement and quality assurance activities
• Strategically identifying errors and providing quick response to overcome issues
• Strong attention to detail, thoroughly completing all tasks and successfully meeting deadlines
• Effectively build collaboration between team members and resolve issues while ensuring a safe working environment
• Strategically determine costs of business activity for project development, recognize risks and remission procedures
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2020
job
FOOD & BEVERAGE DIRECTOR
Farah Experiences.
Accomplished the pre-opening & opening of 21 Individually IP Themed F&B outlets ranging from Fine Dining, Buffet, Coffee Shop to Quick Service.
· Established a 10 million GBP food and beverage department in first operational year (July – Dec 2018).
· Developed, trained, coached and mentored 250 personnel to ensure smooth adoption of new dining concepts; worked directly with the all stakeholders to achieve desired results.
· Planned and organized cross park purchasing initiatives to reduce costs and streamline inventories.
· Responsible for a pre-opening budget of AED 5.6 M, vendor selection and all operational supplies and inventory items.
· Coordinated with Warner Bros in all aspects of the guest’s experience from theory of operations, menus up to final operational deployment.
· Event & Conference Management: Developed & Executed Marketing Strategy B2B | B2C for Warner Bros World Abu Dhabi & Ferrari World Abu Dhabi
· Developed, Set up & Opened CLYMB Abu Dhabi F&B November 2019
· Established a 10 million GBP food and beverage department in first operational year (July – Dec 2018).
· Developed, trained, coached and mentored 250 personnel to ensure smooth adoption of new dining concepts; worked directly with the all stakeholders to achieve desired results.
· Planned and organized cross park purchasing initiatives to reduce costs and streamline inventories.
· Responsible for a pre-opening budget of AED 5.6 M, vendor selection and all operational supplies and inventory items.
· Coordinated with Warner Bros in all aspects of the guest’s experience from theory of operations, menus up to final operational deployment.
· Event & Conference Management: Developed & Executed Marketing Strategy B2B | B2C for Warner Bros World Abu Dhabi & Ferrari World Abu Dhabi
· Developed, Set up & Opened CLYMB Abu Dhabi F&B November 2019
Project Management, Department director
2007 - 2016
job
GENERAL MANAGER
Tactik Hospitality Consultants.
Accomplished strategic planning, concept design, and active roll out services up to and including cross-platform training services. Productively developed Theme park, hotel, and restaurant. Generated operational solutions for hotels, restaurants, and theme parks, including budgeting and profit and loss statements.
• Managed projects from concept stage through to opening phase. Enhanced labor utilization to improve the level of guest service to exceed company standards
• Trained all staff members, wrote performance reviews and cross-trained staff to ensure efficient operations under all circumstances
• Consistently achieved projected profit-and-loss objectives through effective cost management and inventories
• Recruited, trained and directed over 500 staff members ensuring compliance with all company policies and service standards
• Forecasted revenue, expenses, and controlled cost variables including labor and supplies
• Managed projects from concept stage through to opening phase. Enhanced labor utilization to improve the level of guest service to exceed company standards
• Trained all staff members, wrote performance reviews and cross-trained staff to ensure efficient operations under all circumstances
• Consistently achieved projected profit-and-loss objectives through effective cost management and inventories
• Recruited, trained and directed over 500 staff members ensuring compliance with all company policies and service standards
• Forecasted revenue, expenses, and controlled cost variables including labor and supplies
Design, Operations, Training, Strategic Planning, Management, Service, Compliance, Manager, UP
2005 - 2006
job
FOOD AND BEVERAGE MANAGER
Royal Caribbean Cruise Line International.
• Pre-Opening
• Menu Development
• Benchmarking
• Guest Experience
• Results Driven
• Adaptable
• Leading People
• Valuing Diversity
• Team Builder
• Business Planning
• Influencing Others
• Business Acumen
• Team Player
• Effective Motivator
• HACCP Level 3 / ADFCA / USPH / EHO
• Training
• Vendor Relations
• Entrepreneurial Spirit
Accomplished management for 4000 guests within the food and beverage department, organized, directed, and evaluated food and beverage service in 18 food and beverage outlets. Performance management; monitor employee performance, and provide continuous constructive feedback, ensured practice of health and safety regulations and procedures under USPH requirements. Conducted profit & loss for 18 food and beverage outlets.
• Menu Development
• Benchmarking
• Guest Experience
• Results Driven
• Adaptable
• Leading People
• Valuing Diversity
• Team Builder
• Business Planning
• Influencing Others
• Business Acumen
• Team Player
• Effective Motivator
• HACCP Level 3 / ADFCA / USPH / EHO
• Training
• Vendor Relations
• Entrepreneurial Spirit
Accomplished management for 4000 guests within the food and beverage department, organized, directed, and evaluated food and beverage service in 18 food and beverage outlets. Performance management; monitor employee performance, and provide continuous constructive feedback, ensured practice of health and safety regulations and procedures under USPH requirements. Conducted profit & loss for 18 food and beverage outlets.
Training, Performance Management, Management, Service, Safety, Health, Development, HACCP, Manager
1997 - 2004
job
PROJECT LEADER, TRAINING AND DEVELOPMENT
Disney Cruise Line.
Productively managed a team of 18 trainers, executed training programs from concept to full rollout. Established testing and evaluation processes and supervised all logistics for all food and beverage training projects. Planned and organized the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure operations are managed within operational budgets.
Demonstrated progressive development in food service at the EPCOT world showcase. Promoted to team leader at The Rose & Crown, World Showcase. Conducted Training and development of cast members.
Demonstrated progressive development in food service at the EPCOT world showcase. Promoted to team leader at The Rose & Crown, World Showcase. Conducted Training and development of cast members.
Operations, Budget, Training, Service, Implementation, Testing, Development, Production, Processes
1994 - 1995
job
WAITER, SUPERVISOR, AND TRAINER
Walt Disney World Company, Orlando, FL.
Demonstrated progressive development in food service at the EPCOT world showcase. Promoted to team leader at The Rose & Crown, World Showcase. Conducted Training and development of cast members.
Training, Service, Development
1990 - 1994
job
ASSISTANT MANAGER
PLAS PENHELIG HOTEL.
Assisted General Manager in the day to day operation of a boutique country house hotel in Wales. Set the standard for sales and customer service--monitored employee performance to improve efficiency and accountability.
Customer service, Sales, Service, Manager
My education
?
-
1990
Tywyn High School
B TEC, Management
B TEC, Management
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