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Highly experienced and competent site investigator. Specialising in clients from the public sector, education and charities. Attention to detail and excellent with IT packages. Confident trainer across various subjects and committed to high quality work.
Adam McDermott
,
Dorridge, United Kingdom
Experience
Other titles
Skills
I'm offering
I love the detail in things, be it detailed investigative reports or photo editing and online advert production. I'm comprehensive in what I do and never leave a job half done. People compliment me on how approachable I am and even when an answer is simple for me, it does not mean asking it was similarly simple.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Property Adjuster (Secondment)
ZURICH INSURANCE PLC.
* Following the outbreak of the Covid-19 pandemic, I worked with the Property Claims Department under the Property Head of Claims and Senior Company Solicitor in handling the large amount of Business Interruption claims they were receiving.
* I set up work groups to practically manage the communication with our clients and to provide the correct advice in a timely manner. I also managed data sources used for controlling the project on MS SharePoint sites and MS Excel.
* My experience in litigation was key to interpreting the FCA Test Case decision and how it related to our clients over the multitude of policies and wordings that existed.
* I drafted and obtained approval from the Senior Leadership Team for a suite of letters to be issued to customers. Clients were segregated through the data into pools depending on policy type, wording etc. and my suite of letters enabled over 5000 to be contacted with accurate and informative decisions within a month of the claim being received.
* I received great feedback from senior leaders within the business in progressing cases in line with the tight deadlines set both internally and by the FCA.
* I recognised trends from the data in specific areas of interest. Particularly identifying cases with legal representation and flagging these as precedent claims. This enabled these claims to be managed without litigation and adverse publicity.
* I set up work groups to practically manage the communication with our clients and to provide the correct advice in a timely manner. I also managed data sources used for controlling the project on MS SharePoint sites and MS Excel.
* My experience in litigation was key to interpreting the FCA Test Case decision and how it related to our clients over the multitude of policies and wordings that existed.
* I drafted and obtained approval from the Senior Leadership Team for a suite of letters to be issued to customers. Clients were segregated through the data into pools depending on policy type, wording etc. and my suite of letters enabled over 5000 to be contacted with accurate and informative decisions within a month of the claim being received.
* I received great feedback from senior leaders within the business in progressing cases in line with the tight deadlines set both internally and by the FCA.
* I recognised trends from the data in specific areas of interest. Particularly identifying cases with legal representation and flagging these as precedent claims. This enabled these claims to be managed without litigation and adverse publicity.
Excel, SharePoint, Leadership, Controlling, Test, It, Test case, UP
2010 - 2020
job
Claims Inspector
unknown.
* I fully investigated in excess of 350 civil personal injury claims per year, including visiting client's sites, taking witness statements and interrogating documents.
* On average, the total time taken to investigate a claim in full was 22 working days, this meant much lower claims costs overall and with a direct investigation method, the correct decision was made as early as possible reducing costs later on.
* Reviews in 2008-2010 evidenced that over 80% of the claims I declined were correct decisions. The remaining few settling due to client requests, a lack of further evidence, witness cooperation etc.
* My area of expertise and greatest interest was cases involving social housing, social care, local authority and charity clients.
* My portfolio of work was predominantly EL weighted but includes significant volumes of PL and Occupational Disease work.
* My portfolio of clients was very diverse with client businesses of varying sizes from small beauty salons to large multinationals and Local Authorities.
* My most satisfying achievements was to re-engage with the Government of the Isle of Man, a very large municipal client. From 2016 I took on the role as their dedicated contact point within the company and have provided many hours of training and support to all departments. At a time when they were tendering to leave, my input was crucial to retaining the business which was underwritten at over £1million.
* My clients were predominantly located in the North West, south Manchester and Derbyshire Dales. I also undertook all site-based investigations for the Government of the Isle of Man.
* I was also heavily involved in training for both clients and staff and presented 100s of hours of training on Claims Defensibility, Proactive Claims Handling, EL & PL Legislation as well as many IT practical sessions dealing with any new IT systems or software introduced.
* I received great credit for my training especially courses centred on accident prevention and claims handling philosophy.
* I am highly experienced in on-site investigations, report writing, evidence taking (including witness statements) as well as liaising with clients to agree liability positions.
* My role also extended to providing feedback on risk management to clients as well as accident prevention in the future.
* I successfully put forward a business case to equip all colleagues in the team with iPads which not only removed the need to take laptops out on site, but also eliminated paper waste, reduced delays considerably and allowed a more flexible approach to working remotely and on the road. This reduced overheads considerably and the iPad capital cost was repaid in savings over three months.
* On average, the total time taken to investigate a claim in full was 22 working days, this meant much lower claims costs overall and with a direct investigation method, the correct decision was made as early as possible reducing costs later on.
* Reviews in 2008-2010 evidenced that over 80% of the claims I declined were correct decisions. The remaining few settling due to client requests, a lack of further evidence, witness cooperation etc.
* My area of expertise and greatest interest was cases involving social housing, social care, local authority and charity clients.
* My portfolio of work was predominantly EL weighted but includes significant volumes of PL and Occupational Disease work.
* My portfolio of clients was very diverse with client businesses of varying sizes from small beauty salons to large multinationals and Local Authorities.
* My most satisfying achievements was to re-engage with the Government of the Isle of Man, a very large municipal client. From 2016 I took on the role as their dedicated contact point within the company and have provided many hours of training and support to all departments. At a time when they were tendering to leave, my input was crucial to retaining the business which was underwritten at over £1million.
* My clients were predominantly located in the North West, south Manchester and Derbyshire Dales. I also undertook all site-based investigations for the Government of the Isle of Man.
* I was also heavily involved in training for both clients and staff and presented 100s of hours of training on Claims Defensibility, Proactive Claims Handling, EL & PL Legislation as well as many IT practical sessions dealing with any new IT systems or software introduced.
* I received great credit for my training especially courses centred on accident prevention and claims handling philosophy.
* I am highly experienced in on-site investigations, report writing, evidence taking (including witness statements) as well as liaising with clients to agree liability positions.
* My role also extended to providing feedback on risk management to clients as well as accident prevention in the future.
* I successfully put forward a business case to equip all colleagues in the team with iPads which not only removed the need to take laptops out on site, but also eliminated paper waste, reduced delays considerably and allowed a more flexible approach to working remotely and on the road. This reduced overheads considerably and the iPad capital cost was repaid in savings over three months.
Writing, Training, Risk Management, Management, Business Case, It, Support, Software, Social
2003 - 2010
job
Senior Claims Technician
District Councils, Social Housing, Education and Police Forces.
* I managed a team of five staff with differing levels of experience from new starters to seasoned claims handlers: also taking technical referrals from across the unit on more technical and complex matters.
* In this role, I was key to reducing the time taken to answer correspondence and queries down from over three months to five working days. This took five months of hard work from all the staff, with me providing them with a clear destination and motivation to achieve our collective goal.
* The portfolio of clients ranged from Unitary Authorities to District Councils, Social Housing, Education and Police Forces.
* In addition to a caseload of 400 files I undertook mentoring and training with all staff across the department as well as performance development and assessment.
* I also attended Trials and conferences with Counsel, witnesses and clients.
* My caseload comprised of serious EL and PL claims, fatal RTCs, cases against the Local Authorities, Police, Fidelity Guarantee, Official's Indemnity claims and cases of a sensitive nature.
* It was crucial to be wholly client centric which was an important factor in retaining business especially in challenging times.
* I was involved in several projects during this time including off-shoring projects and electronic case file management systems as well as several IT based projects.
GAB ROBINS (UK) LTD
* In this role, I was key to reducing the time taken to answer correspondence and queries down from over three months to five working days. This took five months of hard work from all the staff, with me providing them with a clear destination and motivation to achieve our collective goal.
* The portfolio of clients ranged from Unitary Authorities to District Councils, Social Housing, Education and Police Forces.
* In addition to a caseload of 400 files I undertook mentoring and training with all staff across the department as well as performance development and assessment.
* I also attended Trials and conferences with Counsel, witnesses and clients.
* My caseload comprised of serious EL and PL claims, fatal RTCs, cases against the Local Authorities, Police, Fidelity Guarantee, Official's Indemnity claims and cases of a sensitive nature.
* It was crucial to be wholly client centric which was an important factor in retaining business especially in challenging times.
* I was involved in several projects during this time including off-shoring projects and electronic case file management systems as well as several IT based projects.
GAB ROBINS (UK) LTD
Training, Mentoring, Management, It, Motivation, Assessment, Development, Social, ME
1999 - 2003
job
Senior Liability Technician
ACCIDENT ASSISTANCE.
1997 - 1999
job
Litigation Department Manager
AXA PROVINCIAL INSURANCE.
Manager
1994 - 1997
job
Motor Claims Section Leader
SUN ALLIANCE INSURANCE.
My education
BRASSHOUSE LANGUAGE CENTER
HighSchoolOrEquivalent, Maths (Minor in Physics)
HighSchoolOrEquivalent, Maths (Minor in Physics)
LEEDS METROPOLITAN UNIVERSITY
Hndhncorequivalent, Engineering
Hndhncorequivalent, Engineering
LOXLEY COLLEGE SHEFFIELD
Certification, N/a
Certification, N/a
PARK HALL SCHOOL 6TH FORM
Secondary, Physics
Secondary, Physics
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