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Virtual Business Support
Lynne Buchan
,
Barnet, United Kingdom
Experience
Other titles
Skills
I'm offering
I help business owners achieve more by providing first-class business administration support.
Always trusted, I forge connections and build strong and meaningful relationships with everyone I work with.
For me, it's always about the people and creating an organisational environment enabling them to thrive by ensuring the right support structure is in place.
The services that I offer include:
Business administration: event management and production / Executive PA support / IT management and procurement / managing and retaining ISO 9001 & 14001 accreditations / office & facilities management / project management
Finance: month and year end accounting & VAT reporting using QuickBooks / Wave / billing & credit control / budget management / cashflow management / forecasting / payroll / P&L analysis and rationalisation
HR: recruitment and selection / on-boarding & induction / benefits management / conflict resolution / crisis management / employee relations / performance monitoring & management / policy development / process improvement / staff development & mentoring
Always trusted, I forge connections and build strong and meaningful relationships with everyone I work with.
For me, it's always about the people and creating an organisational environment enabling them to thrive by ensuring the right support structure is in place.
The services that I offer include:
Business administration: event management and production / Executive PA support / IT management and procurement / managing and retaining ISO 9001 & 14001 accreditations / office & facilities management / project management
Finance: month and year end accounting & VAT reporting using QuickBooks / Wave / billing & credit control / budget management / cashflow management / forecasting / payroll / P&L analysis and rationalisation
HR: recruitment and selection / on-boarding & induction / benefits management / conflict resolution / crisis management / employee relations / performance monitoring & management / policy development / process improvement / staff development & mentoring
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
freelance
Freelance Virtual Assistant
LBVA.
I currently work with a diverse group of business owners across the finance, health, marketing and software sectors to help them
achieve more by taking care of their business administration and events for them.
Main services:
Business administration: event management and production / Executive PA support / IT management and procurement / managing and retaining ISO 9001 & 14001 accreditations / office & facilities management / project management / social media and marketing
support
Finance: month and year end accounting & VAT reporting using QuickBooks Online / Sage 50 / Wave / billing & credit control / budget
management / cashflow management / forecasting / payroll / P&L analysis and rationalisation
HR: recruitment and selection / on-boarding & induction / benefits management / conflict resolution / crisis management / employee
relations / performance monitoring & management / policy development / process improvement / staff development & mentoring
achieve more by taking care of their business administration and events for them.
Main services:
Business administration: event management and production / Executive PA support / IT management and procurement / managing and retaining ISO 9001 & 14001 accreditations / office & facilities management / project management / social media and marketing
support
Finance: month and year end accounting & VAT reporting using QuickBooks Online / Sage 50 / Wave / billing & credit control / budget
management / cashflow management / forecasting / payroll / P&L analysis and rationalisation
HR: recruitment and selection / on-boarding & induction / benefits management / conflict resolution / crisis management / employee
relations / performance monitoring & management / policy development / process improvement / staff development & mentoring
Crisis management, Sage5.0, ON, Social, Production, Online, Software, Office, Development, Health, Monitoring, Support, It, It management, Marketing, Recruitment, Finance, Management, Event, Cash Flow, Procurement, Mentoring, Forecasting, Budget, Administration, Project Management, Social Media
2015 - 2016
job
Business Services Manager
ABEHR Digital Ltd.
(previously called Across Health)
A founding employee reporting directly to the CEO, my role at ABEHR encompassed all aspects of business management with specific
responsibility for Administration, Finance and Human Resources. I set up these functions from scratch, creating processes and procedures.
• Administration: ad hoc admin tasks, facilities management, team travel plans
• Finance: credit control, customer invoicing, financial reporting and forecasting, online banking, payroll, VAT
• HR: attendance record-keeping, handling staffing issues and advising managers on best practice, maintaining staff
handbook, recruitment, staying abreast of all HR legislation to ensure compliance
A founding employee reporting directly to the CEO, my role at ABEHR encompassed all aspects of business management with specific
responsibility for Administration, Finance and Human Resources. I set up these functions from scratch, creating processes and procedures.
• Administration: ad hoc admin tasks, facilities management, team travel plans
• Finance: credit control, customer invoicing, financial reporting and forecasting, online banking, payroll, VAT
• HR: attendance record-keeping, handling staffing issues and advising managers on best practice, maintaining staff
handbook, recruitment, staying abreast of all HR legislation to ensure compliance
Administration, Forecasting, Business Management, Human Resources, Management, Finance, Recruitment, Compliance, Banking, Ceo, Health, Online, Processes, Manager, UP
2014 - 2015
job
Human Resources & International HQ Facilities Manager
Winning Moves (UK) Ltd.
Reporting to the CFO and COO, I was responsible for leading the HR function with a focus on creating and developing policies and processes as the business grew as well as managing an extremely busy office ensuring administrative, facilities and IT support needs
were met for a local staff of around 40 people.
were met for a local staff of around 40 people.
It support, Human Resources, It, Support, CFO, Office, International, Processes, Manager
2013 - 2014
temp
Finance / HR / Office Manager (Maternity cover contract)
Fivium Ltd.
An all-encompassing role in a busy software house. Duties included:
• Business administration and finance: budget management, event management and budget control, financial month-end
accounting using Sage 50 Accounts, monthly payroll, quarterly VAT returns
• HR: employee relations, end-to-end recruitment, on-boarding & induction, performance monitoring & management, policy
development and drafting, staff development, strategy development
• Office management: fire marshall, health & safety, liaising with contractors and service providers, Landlord liaison
• Business administration and finance: budget management, event management and budget control, financial month-end
accounting using Sage 50 Accounts, monthly payroll, quarterly VAT returns
• HR: employee relations, end-to-end recruitment, on-boarding & induction, performance monitoring & management, policy
development and drafting, staff development, strategy development
• Office management: fire marshall, health & safety, liaising with contractors and service providers, Landlord liaison
Administration, Budget, Event, Management, Finance, Recruitment, Service, Safety, Monitoring, Strategy development, Health, Development, Office, Software, Manager, Sage5.0
2012 - 2013
temp
Programme Co-ordinator - 'Fit For King's' programme
King's College.
Planning and Coordination of the 'Fit For King's' Customer Service training programme roll-out across the Estates & Facilities
Directorate of KCL with responsibility to ensure that all 800 staff received training within set timescales
Senior Practice Administrator - St John's Way Medical Centre, London
• Interim back-office administrative and IT support in a busy North London GP practice
Human Resources Consultant - King's College, London
• Providing operational support to the pre-employment screening team within the HR Dept
• Verifying passports, academic qualifications and address documentation and dealing with any queries and issues that arose
Directorate of KCL with responsibility to ensure that all 800 staff received training within set timescales
Senior Practice Administrator - St John's Way Medical Centre, London
• Interim back-office administrative and IT support in a busy North London GP practice
Human Resources Consultant - King's College, London
• Providing operational support to the pre-employment screening team within the HR Dept
• Verifying passports, academic qualifications and address documentation and dealing with any queries and issues that arose
It support, Training, Human Resources, Customer service, Service, It, Support, Office, Administrator, Interim
2010 - 2012
job
Business Manager
Lomas Davies.
Promoted to Business Manager I was responsible for providing a range of support services to the business across a number of areas:
• Administration: handled all client-related administrative matters
• Facilities and general office management
• Finance: managed the company cashflow, prepared monthly management reports
• Human Resources: managed the end-to-end HR requirements
• Marketing & PR: provided input and project management for various initiatives
• Administration: handled all client-related administrative matters
• Facilities and general office management
• Finance: managed the company cashflow, prepared monthly management reports
• Human Resources: managed the end-to-end HR requirements
• Marketing & PR: provided input and project management for various initiatives
Marketing, Project Management, Administration, Human Resources, Cash Flow, Management, Pr, Finance, Support, Office, Manager
2007 - 2008
job
IT Graduate Recruitment Co-ordinator
Credit Suisse.
(temp contract position)
• Screening of applicants and arranging interviews and assessment centres
• Tracking of applications and keeping both candidates and internal stakeholders informed
• Raising hiring authorisation forms and seeing through Management approval process
• Raising employment contracts and dealing with all aspects of on-boarding
• Overseeing pre-employment screening process for entire London Graduate intake
• Screening of applicants and arranging interviews and assessment centres
• Tracking of applications and keeping both candidates and internal stakeholders informed
• Raising hiring authorisation forms and seeing through Management approval process
• Raising employment contracts and dealing with all aspects of on-boarding
• Overseeing pre-employment screening process for entire London Graduate intake
Contracts, Management, Recruitment, It, Assessment, Contracts
2007 - 2007
job
Office Manager
unknown.
• Processing job applications & performing initial telephone interviews
• Constant client and candidate liaison by telephone and e-mail
• Updating company website & liaison with web design company to fix any errors
• Basic accounting: bank rec, banking cheques, credit control, petty cash float
• PR: writing and publishing company press releases
• General facilities management: Health & Safety requirements, IT procurement and troubleshooting
• Constant client and candidate liaison by telephone and e-mail
• Updating company website & liaison with web design company to fix any errors
• Basic accounting: bank rec, banking cheques, credit control, petty cash float
• PR: writing and publishing company press releases
• General facilities management: Health & Safety requirements, IT procurement and troubleshooting
It, Basic, Manager, Processing, Performing, Web, Office, Health, Safety, Design, Banking, Website, Pr, Management, Procurement, Web design, Writing
2006 - 2007
job
Office Manager
Albion.
• General facilities management and managed relationship with IT contractors
• Arranged company social events on a regular basis
• Attended weekly Senior Management Team meeting
• HR and recruitment co-ordination: initial sift of CVs, arranged interviews, sent out offer letters and contracts and ensured all
new starters received a company induction
• Ensured company was compliant with all relevant Health & Safety laws and regulations
• Recruited and mentored PA to the MD and provided guidance and on the job training
• Arranged company social events on a regular basis
• Attended weekly Senior Management Team meeting
• HR and recruitment co-ordination: initial sift of CVs, arranged interviews, sent out offer letters and contracts and ensured all
new starters received a company induction
• Ensured company was compliant with all relevant Health & Safety laws and regulations
• Recruited and mentored PA to the MD and provided guidance and on the job training
Contracts, Training, Management, Recruitment, It, Safety, Health, Office, Social, ON, Contracts, Manager
2004 - 2006
job
Personal Assistant to the General Manager, Phone Book Marketing
The Phone Book, BT Directories, BT Retail.
• Gatekeeper of GM's e-mail inbox and calendar
• Minute taking at meetings, production of action logs and chasing up outstanding actions
• HR & recruitment co-ordination / attending and minuting disciplinary hearings
• Co-ordinated inductions and ensured the induction handbook was updated
• Tracking regulatory compliance and H & S training and reporting stats to the Senior team
• Ad hoc projects: team motivation events; assisted product team with competitor research
• Minute taking at meetings, production of action logs and chasing up outstanding actions
• HR & recruitment co-ordination / attending and minuting disciplinary hearings
• Co-ordinated inductions and ensured the induction handbook was updated
• Tracking regulatory compliance and H & S training and reporting stats to the Senior team
• Ad hoc projects: team motivation events; assisted product team with competitor research
Marketing, Research, Personal assistant, Training, Recruitment, Compliance, Motivation, Regulatory, Production, Manager, UP
2002 - 2004
job
Project Manager
Bizerba (UK) Limited.
Initially employed as a temporary receptionist/secretary I was then asked to produce a Company Procedures manual in order for the company to retain their BS 5750 status, detailing the duties of the key roles within the firm and instructions showing how to carry out
each individual task within each role. I was then promoted to Project Manager, overseeing the installation of retail and industrial
weighing equipment.
Career break May 02-Nov 02
After redundancy from Kroll I took a short career break. I used this time to landscape my garden and also spent some time travelling.
each individual task within each role. I was then promoted to Project Manager, overseeing the installation of retail and industrial
weighing equipment.
Career break May 02-Nov 02
After redundancy from Kroll I took a short career break. I used this time to landscape my garden and also spent some time travelling.
Project Manager, Retail, Receptionist, SoMe, Manager
1999 - 2002
job
Executive Assistant to EMEA Regional Head & Chairman
Kroll Associates.
• Complex diary management and meeting arrangements across many timezones
• Assisted with confidential internal matters such as senior level recruitment and appraisals
• International travel arrangements (including liaison with embassies to obtain travel visas)
• Frequent liaison with business and political contacts and with the board of directors New York
• Case research using online press databases, reporting findings directly back to clients
• A high level of discretion was a must due to the sensitive nature of the firm's services
Earlier career: Administrative positions with Brook Street Recruitment, HM Inspector of Taxes and Local Government
• Assisted with confidential internal matters such as senior level recruitment and appraisals
• International travel arrangements (including liaison with embassies to obtain travel visas)
• Frequent liaison with business and political contacts and with the board of directors New York
• Case research using online press databases, reporting findings directly back to clients
• A high level of discretion was a must due to the sensitive nature of the firm's services
Earlier career: Administrative positions with Brook Street Recruitment, HM Inspector of Taxes and Local Government
Research, Management, Recruitment, International, Online
My education
Eccleshill Upper School
HighSchoolOrEquivalent, Biology, Business Studies, English Language, English Literature, French, Geography, Maths
HighSchoolOrEquivalent, Biology, Business Studies, English Language, English Literature, French, Geography, Maths
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