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Mark Byrne
,
Manchester, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2010 - ?
job
SENIOR IT ENGINEER - DESKTOP INFRASTRUCTURE
CHESHIRE DATASYSTEMS LIMITED.
During my time with CDL, I have progressed from the level of Junior IT Engineer to a Senior IT Engineer due to my technical knowledge and abilities. I have been involved with various projects whilst in employment with CDL both as part of a team and individually. My main duties as a Senior engineer involved
• Investigating and resolving issues reported by internal clients.
• Maintenance of the SFTP uploads from an automation server to the SFTP server
• Policy amendments for endpoint security products
• Daily checks to server rooms, UPS, Active Directory queries.
• Point of contact for technical issues in the team as well as point of contact if the team leader is off.
• Research and implementation of new processes and procedures
• User and computer administration within AD
• AV and HIPS DAT updates, modular mcafee updates
• Mobile Device Management
• Ensuring documentation for procedures is up to date and in a readable format.
• Working within ITIL framework
• Ensuring desktop security standards meet PCI DSS requirements
• Research and review of endpoint security and mobile security solutions
• Working within the ITIL framework
• Cloud security research and testing
I have been exposed to many new technologies during my time at CDL, in 2015 I implemented a LAPS solution for local administrator password policies to complement the McAfee epo system which I implemented in 2014 to control internal disk encryption and data loss prevention along with AV and HIPS rules to control connection isolation rules. These solutions have prevented external penetration testers from compromising internal equipment and networks.
• Investigating and resolving issues reported by internal clients.
• Maintenance of the SFTP uploads from an automation server to the SFTP server
• Policy amendments for endpoint security products
• Daily checks to server rooms, UPS, Active Directory queries.
• Point of contact for technical issues in the team as well as point of contact if the team leader is off.
• Research and implementation of new processes and procedures
• User and computer administration within AD
• AV and HIPS DAT updates, modular mcafee updates
• Mobile Device Management
• Ensuring documentation for procedures is up to date and in a readable format.
• Working within ITIL framework
• Ensuring desktop security standards meet PCI DSS requirements
• Research and review of endpoint security and mobile security solutions
• Working within the ITIL framework
• Cloud security research and testing
I have been exposed to many new technologies during my time at CDL, in 2015 I implemented a LAPS solution for local administrator password policies to complement the McAfee epo system which I implemented in 2014 to control internal disk encryption and data loss prevention along with AV and HIPS rules to control connection isolation rules. These solutions have prevented external penetration testers from compromising internal equipment and networks.
Implementation, Sftp, UP, Processes, Framework, Administrator, Server, Testing, Infrastructure, Administration, It, Security, Management, Cloud, Automation, Active Directory, ITIL, Research
2005 - 2010
job
ENGINEER / OWNER
PURE PCS.
Pure PC's was my own Mobile PC repair and maintenance business which I successfully ran for a period of just over 4 years. Common tasks included
• reinstallation of OS with data recovery
• Upgrades to hardware components
• PC spec and build
• Website design and optimization
• Advanced data recovery techniques
• Mobile phone, Tablet and handheld gaming repair
• Console repairs
• Component level motherboard repairs
In addition to the above I was also responsible for the bookkeeping, stock inventory / audit and re-order, identification of training requirements and general administration / reception duties.
• reinstallation of OS with data recovery
• Upgrades to hardware components
• PC spec and build
• Website design and optimization
• Advanced data recovery techniques
• Mobile phone, Tablet and handheld gaming repair
• Console repairs
• Component level motherboard repairs
In addition to the above I was also responsible for the bookkeeping, stock inventory / audit and re-order, identification of training requirements and general administration / reception duties.
Design, Administration, Audit, Training, Website, Reception, Bookkeeping, Hardware, PC, Audit
2000 - 2006
job
HELPDESK ADVISOR
VIRGIN MEDIA (NTL).
I initially joined NTL as a customer services advisor dealing with CATV, Telco and broadband enquiries from new and existing customer, this involved making changes to packages, handling payments and updating the customer account records.
I was asked to move to the High level complaints office after 6 months to help deal with the influx of broadband related complaints from users unable to connect their equipment. I quickly became aware of a workaround to connect the cable modems fairly easily without the requirements of an engineer's visit.
I continued in this role as a technical point of contact for a further 2 years' full time and agreed to stay on in the company for a further 6 months' part time once I launched my own business to assist with the training of new staff members.
I was asked to move to the High level complaints office after 6 months to help deal with the influx of broadband related complaints from users unable to connect their equipment. I quickly became aware of a workaround to connect the cable modems fairly easily without the requirements of an engineer's visit.
I continued in this role as a technical point of contact for a further 2 years' full time and agreed to stay on in the company for a further 6 months' part time once I launched my own business to assist with the training of new staff members.
Training, Office
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