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Strong Technical Analyst specialising in Web and App services.
Alicia Briggs
,
Barnsley, United Kingdom
Experience
Other titles
Skills
I'm offering
Hi, I've been working in the Tech world for over 7 years.
I build, troubleshoot and manage large infrastructure.
I specialise in WAS, WLP, Apache, IIS, IHS, DataPower and within the last year started designing and building large infrastructure within AWS both by console, CLI and IaC (terraform).
I build, troubleshoot and manage large infrastructure.
I specialise in WAS, WLP, Apache, IIS, IHS, DataPower and within the last year started designing and building large infrastructure within AWS both by console, CLI and IaC (terraform).
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2013 - ?
job
DataPower SME /technical analyst
HSBC Holdings Plc.
• Datapower SME / technical analyst
- Responsible for service stability, problem management, service continuity, ensuring timely resolution of production issues, customer satisfaction in delivery of new services.
• Define and implement procedures
- Extensive realignment of process and procedures to standardise the customer delivery approach across platforms
● Staff Training
- Aligning new team members into the wider team and coaching the team on new ways of working
• Project Management
- Responsible for Estate wide patching of WebSphere. Conducting progress meetings, reporting status back to stakeholders weekly and meeting tight deadlines.
● SSL automation
- Automated all certificates into venafi for the whole estate. WAS, MQ, DATAPOWER, APACHE, IIS, IHS. Which streamlined automation, reduced time taken per automation (80% reduction) and cost.
Position: IT trainee
• project delivery
- Delivered projects on time, in budget to a high standard whilst communicating with customers and stakeholders daily.
● Production support
- Supported live service issues / outages in a timely manner from tier 0 to tier 2.
• Training of Off-Shore team members.
• Resource Optimisation
- Responsible for the 24/7 support rota, ensuring out of hours support and changes are fully resourced.
- Responsible for service stability, problem management, service continuity, ensuring timely resolution of production issues, customer satisfaction in delivery of new services.
• Define and implement procedures
- Extensive realignment of process and procedures to standardise the customer delivery approach across platforms
● Staff Training
- Aligning new team members into the wider team and coaching the team on new ways of working
• Project Management
- Responsible for Estate wide patching of WebSphere. Conducting progress meetings, reporting status back to stakeholders weekly and meeting tight deadlines.
● SSL automation
- Automated all certificates into venafi for the whole estate. WAS, MQ, DATAPOWER, APACHE, IIS, IHS. Which streamlined automation, reduced time taken per automation (80% reduction) and cost.
Position: IT trainee
• project delivery
- Delivered projects on time, in budget to a high standard whilst communicating with customers and stakeholders daily.
● Production support
- Supported live service issues / outages in a timely manner from tier 0 to tier 2.
• Training of Off-Shore team members.
• Resource Optimisation
- Responsible for the 24/7 support rota, ensuring out of hours support and changes are fully resourced.
Project Management, Coaching, Budget, Training, Automation, Optimization, Apache, Management, Service, IIS, It, Support, Analyst, Production, Off-shore, Https
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