$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Communications and Engagement | Presenter
Mopani Mkandawire
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
Award-winning public speaker who enjoys the challenge of winning over an audience with enthusiastic communications.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Communications and Engagement Manager
Lloyds Banking Group.
Key Responsibilities:
● Accountable for the training and direct management of personnel across the auditing team and the Apprenticeship team, maximise productivity through ongoing performance monitoring and review
● Execute HR policies including sickness/absence monitoring and reduction, new starters, and leavers processes; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity
● Regularly analyse workload and team productivity to plan resources to ensure efficient departmental delivery
● Establish relationships with internal and external stakeholders to address key opportunities and issues
● Lead on the development and implementation of the long-term Communication strategic plan and priorities, ensure plans meet company objectives
Key Achievements:
● Successfully coordinated our first year with Apprentices and Leadership Graduates. Influenced other Business areas to use our model and achieved positive feedback from the Apprentices and Graduates.
● Improved onboarding employee experience from 8% dependency to 0% to a self-sufficient process.
● Host of Lloyds Banking Group 2020 Audit virtual event (300+colleagues).
● Due to reputation gained within the company, invited by executives to host and report on annual Lloyds Banking Group 2019 conference (6000 colleagues).
● Host of Lloyds Banking Group Graduate Induction Conference 2019 (200+ graduates).
● Accountable for the training and direct management of personnel across the auditing team and the Apprenticeship team, maximise productivity through ongoing performance monitoring and review
● Execute HR policies including sickness/absence monitoring and reduction, new starters, and leavers processes; conduct staff 1-2-1s and appraisals, implement performance improvement plans to enhance staff productivity
● Regularly analyse workload and team productivity to plan resources to ensure efficient departmental delivery
● Establish relationships with internal and external stakeholders to address key opportunities and issues
● Lead on the development and implementation of the long-term Communication strategic plan and priorities, ensure plans meet company objectives
Key Achievements:
● Successfully coordinated our first year with Apprentices and Leadership Graduates. Influenced other Business areas to use our model and achieved positive feedback from the Apprentices and Graduates.
● Improved onboarding employee experience from 8% dependency to 0% to a self-sufficient process.
● Host of Lloyds Banking Group 2020 Audit virtual event (300+colleagues).
● Due to reputation gained within the company, invited by executives to host and report on annual Lloyds Banking Group 2019 conference (6000 colleagues).
● Host of Lloyds Banking Group Graduate Induction Conference 2019 (200+ graduates).
Banking, Manager, Operations, Stakeholder Management, Stakeholder coordination, Relationships, Governance Risk and Compliance, Onboarding, Recruitment, Administration, SharePoint, Communication, Internal communication, Employee Engagement
2017 - 2019
job
System Manager
Lloyds Banking Group.
Key Responsibilities:
● Promote compliance by ensuring leading audit systems for over 300 colleagues, including incident and defect management, application enhancements, end user support, and training.
● Formulate relationships with internal teams, such as IT colleagues, audit executives, and senior management to promote open communication and achieve common goals and outcomes.
● Develop and manage a high performing team of four based in Bangalore, India, continuously raised the bar and managed performance using best performance tools.
● Identified training and development needs through job analysis, appraisal schemes and regular 1-2-1s.
Key Achievements:
● Increased self-sufficient usage of the core audit system by over 50% improving the annual audit delivery completion rate.
● Improved system efficiency by developing 74 enhancements and resolving 54 defects.
● Selected by executives to host Group Internal Audit Annual Conference 2018 (300+ colleagues).
● Facilitated Lloyds Banking Group Graduate Induction Conference 2018 (200+ graduates).
● Promote compliance by ensuring leading audit systems for over 300 colleagues, including incident and defect management, application enhancements, end user support, and training.
● Formulate relationships with internal teams, such as IT colleagues, audit executives, and senior management to promote open communication and achieve common goals and outcomes.
● Develop and manage a high performing team of four based in Bangalore, India, continuously raised the bar and managed performance using best performance tools.
● Identified training and development needs through job analysis, appraisal schemes and regular 1-2-1s.
Key Achievements:
● Increased self-sufficient usage of the core audit system by over 50% improving the annual audit delivery completion rate.
● Improved system efficiency by developing 74 enhancements and resolving 54 defects.
● Selected by executives to host Group Internal Audit Annual Conference 2018 (300+ colleagues).
● Facilitated Lloyds Banking Group Graduate Induction Conference 2018 (200+ graduates).
Management, Banking, Audit, Internal, It support, It system administrator, Management systems, Project Management, Outsourcing, Training, Stakeholder Management, Stakeholder coordination, Risk Management, Governance Risk and Compliance, Customer experience, Customer service, Administration, Project coordination, Excel
2015 - 2017
job
Host
unknown.
Key Responsibilities:
● Enhanced customer journey by serving as first point of contact for all escalated customer complaints and queries, followed up to ensure resolution.
● Recognised for delivering a cohesive approach to delivering strong customer service, this was achieved by championing collaborative working with internal departments (Mortgage, Business Banking, Wealth, and IT).
● Served as Subject Matter Expert (SME) on banking, lending, and savings products to customers.
● Applied effective data integrity controls to support risk management procedures.
● Supported with decision making by collating, analysing, and interpreting information relating to key BAU and project metrics, such as digital channel uptake to senior management.
Key Achievements:
● Achieved responsibility as Mass Affluent Relationship Manager of North West London Retail branches.
● Head-hunted to host Lloyds Banking Group One Retail Conference 2016 (4000+ attendees).
● Facilitated complex training to colleagues on specific digital and multi-channel applications through face to face and video formats.
● Received awards for “Outstanding Service” and “Bright Idea”.
● Enhanced customer journey by serving as first point of contact for all escalated customer complaints and queries, followed up to ensure resolution.
● Recognised for delivering a cohesive approach to delivering strong customer service, this was achieved by championing collaborative working with internal departments (Mortgage, Business Banking, Wealth, and IT).
● Served as Subject Matter Expert (SME) on banking, lending, and savings products to customers.
● Applied effective data integrity controls to support risk management procedures.
● Supported with decision making by collating, analysing, and interpreting information relating to key BAU and project metrics, such as digital channel uptake to senior management.
Key Achievements:
● Achieved responsibility as Mass Affluent Relationship Manager of North West London Retail branches.
● Head-hunted to host Lloyds Banking Group One Retail Conference 2016 (4000+ attendees).
● Facilitated complex training to colleagues on specific digital and multi-channel applications through face to face and video formats.
● Received awards for “Outstanding Service” and “Bright Idea”.
Banking, Communication, Customer experience, Customer relations, Customer service, Customer Service Management, Customer insight analyser, Customer interviews, Customer Onboarding, Relationships
Mopani's reviews
Mopani has not received any reviews on Worksome.
Contact Mopani Mkandawire
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Mopani directly in Worksome.
38000+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark