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2
jobs
Daniel Irving
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Language
English
Fluently
Available
My experience
2019 - 2020
job
Sales Support
Audley Travel.
My key responsibilities were to produce the final documentation and correspondence sent out to clients before they travelled which involved cross checking confirmations from suppliers against our internal system, checking flights, raising any discrepancies found, ensuring all information within the document is relevant and personalised and meeting weekly targets.
. As part of my role I had to be flexible with my time management as I was regularly given ad-hoc requests for last minute bookings, as well as high-profile clients. I had to be flexible with my time management as I was regularly given ad-hoc requests for last minute bookings.
. From March 2020 - September 2020 I worked full-time in the 'Coronavirus response team' assisting with a wide variety of tasks in order to help the business navigate through the crisis period taking on requests from multiple different departments. My responsibilities during this time included working in quality control for all postponed bookings, managing cost reversals and assisting our ticketing team.
. As part of my role I had to be flexible with my time management as I was regularly given ad-hoc requests for last minute bookings, as well as high-profile clients. I had to be flexible with my time management as I was regularly given ad-hoc requests for last minute bookings.
. From March 2020 - September 2020 I worked full-time in the 'Coronavirus response team' assisting with a wide variety of tasks in order to help the business navigate through the crisis period taking on requests from multiple different departments. My responsibilities during this time included working in quality control for all postponed bookings, managing cost reversals and assisting our ticketing team.
Management, Sales, Support
2018 - 2018
temp
Enrolment Team, Temporary Assistant
London South Bank University.
Checking documents to ensure that all students have the right to study in the UK.
. Ensure finance for their studies would be approved by Student Finance England, or confirming alternative financing.
. Confirm correct fees have been allocated depending on course, and any discounts they may be entitled to.
. Data entry of students information.
. Ensure finance for their studies would be approved by Student Finance England, or confirming alternative financing.
. Confirm correct fees have been allocated depending on course, and any discounts they may be entitled to.
. Data entry of students information.
Finance
2017 - 2018
job
Customer Service Representative
HomeAway.
Answering customer queries via phone, email and live chat.
. Meeting monthly individual and department based targets for customer satisfaction.
. Promoting new product features to customers whilst assisting with their questions.
. Ensuring all contact with customers is recorded and logged on Salesforce CRM.
. Meeting monthly individual and department based targets for customer satisfaction.
. Promoting new product features to customers whilst assisting with their questions.
. Ensuring all contact with customers is recorded and logged on Salesforce CRM.
CRM, Salesforce, Customer service, Service
2013 - 2014
internship
Food and Beverage Management Intern
Hilton Hotel.
• Working alongside management to monitor and facilitate the running of the food and beverage department.
• Liaising with high net worth clients and planning and organizing private dinning and events.
• Delegating tasks amongst waiting and bar staff.
• Serving clients and taking orders throughout the day.
• Liaising with high net worth clients and planning and organizing private dinning and events.
• Delegating tasks amongst waiting and bar staff.
• Serving clients and taking orders throughout the day.
Management, Net, Internal
2012 - 2013
job
Delivery and Customer Service Assistant
Sainsbury's.
• Maintaining high levels of customer service throughout the store by assisting customers with queries and purchases.
• Overseeing and monitoring the store delivery process.
• Stock control and organization of the store.
• Upselling promotional items and seasonal stock.
• Strengthening long time and new customer relationships by introducing them to the loyalty system.
• Overseeing and monitoring the store delivery process.
• Stock control and organization of the store.
• Upselling promotional items and seasonal stock.
• Strengthening long time and new customer relationships by introducing them to the loyalty system.
Customer service, Service, Monitoring
My education
2011
-
2015
University of Hertfordshire
Bachelors, Tourism Management
Bachelors, Tourism Management
2004
-
2011
Finchley Catholic High School
Tourism Management degree, Tourism Business
Tourism Management degree, Tourism Business
Daniel's reviews
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