$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Customer Service Assistant experienced in business calls and administration tasks
Sharon E Dearing
,
Habrough, United Kingdom
Experience
Other titles
Skills
I'm offering
Hello
thank you for reading !! I am an experienced self employed person with over 30 years experience in customer care and customer service.
I have learned and added various skills to my portfolio over my years in business and I love to help people. No job is too small and I can guarantee that you will be happy with my work which I can assist you with.
I am new to this site and am looking to increase my presence as a freelancer.
I am always complimented on how adaptable I am to any work offered.
As I am able to learn new skills whilst working.
thank you for reading !! I am an experienced self employed person with over 30 years experience in customer care and customer service.
I have learned and added various skills to my portfolio over my years in business and I love to help people. No job is too small and I can guarantee that you will be happy with my work which I can assist you with.
I am new to this site and am looking to increase my presence as a freelancer.
I am always complimented on how adaptable I am to any work offered.
As I am able to learn new skills whilst working.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
freelance
consultant quoting, planning and selling holidays by telesales
unknown.
May 2017 - present - home based self employed
Whilst building the driving school, I also work part time as a personal travel
consultant quoting, planning and selling holidays by telesales, Facebook marketing and other social media advertising. I use a CRM software to manage both my travel
and driving school. Responsibilities that I do as a travel consultant
• Research various destinations and means of travel regarding prices, customs,
weather conditions, reviews etc.
• Diagnose the clients' specifications and wishes and suggest suitable travel
packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday
material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary
tour packages
• Handle unforeseen problems and complaints and determine eligibility for money
returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
Whilst building the driving school, I also work part time as a personal travel
consultant quoting, planning and selling holidays by telesales, Facebook marketing and other social media advertising. I use a CRM software to manage both my travel
and driving school. Responsibilities that I do as a travel consultant
• Research various destinations and means of travel regarding prices, customs,
weather conditions, reviews etc.
• Diagnose the clients' specifications and wishes and suggest suitable travel
packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday
material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary
tour packages
• Handle unforeseen problems and complaints and determine eligibility for money
returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
Marketing, Social Media, Advertising, CRM, Research, Facebook, Event, Software, Booking, Social
2013 - ?
job
Driving Instructor
Self employed.
driving instructor after undertaking in the government exams ADI Part
I, Part II and III. Teaching pupils the following by assess each learner's driving
knowledge and ability, plan a series of lessons to get them ready for their driving test
I teach my pupils to use vehicle controls with confidence, the correct approach to road
safety, to manoeuvre, turn, reverse and park safely, about driving laws and the Highway Code, how to deal with emergency situations, about basic vehicle checks and am registered to offer the pass plus course which includes motorway and night
driving.
I, Part II and III. Teaching pupils the following by assess each learner's driving
knowledge and ability, plan a series of lessons to get them ready for their driving test
I teach my pupils to use vehicle controls with confidence, the correct approach to road
safety, to manoeuvre, turn, reverse and park safely, about driving laws and the Highway Code, how to deal with emergency situations, about basic vehicle checks and am registered to offer the pass plus course which includes motorway and night
driving.
Teaching, Test, Safety, Basic
2006 - 2009
job
Team Manager
Warmsure.
I worked as a Team Manager on the Customer Care Team, looking after 30 staff and 2
team leaders. I handled all types of incoming and outgoing calls, diagnosing
problems with boilers and central heating systems. It was my job to identify if an
engineer visit is needed, or if the customer, can resolve by my talking them through
different fault finding procedures. Also reports to Installers, letters, faxing and emailing. I had constant contact with Installers, boiler manufacturers, Insurance
companies and engineers. I worked to SLA's, targets, stats, manager call backs,
managing holiday and sickness. I started as an advisor, and then became a Deputy
Team Leader, then a Team Leader and then a Team Manager.
team leaders. I handled all types of incoming and outgoing calls, diagnosing
problems with boilers and central heating systems. It was my job to identify if an
engineer visit is needed, or if the customer, can resolve by my talking them through
different fault finding procedures. Also reports to Installers, letters, faxing and emailing. I had constant contact with Installers, boiler manufacturers, Insurance
companies and engineers. I worked to SLA's, targets, stats, manager call backs,
managing holiday and sickness. I started as an advisor, and then became a Deputy
Team Leader, then a Team Leader and then a Team Manager.
It, Insurance, Manager
2003 - 2003
job
telesales team, talking to both business and residential customers, signing
Axis Telecom.
them over from their current telecom supplier to Axis Telecom. I worked to targets, both daily and weekly.
Telecom
2002 - 2002
job
premises and selling insurance policies to staff
Hairdressing.
Please note whilst undertaking my NVQ in Hairdressing, I was working for Alico
Insurance under Mr Christopher Dearing who now works for CIS Insurance. I was
self-employed whilst working for Alico, and main duties were going to Business
premises and selling insurance policies to staff. I sold mainly health care,
employment cover. Again this was working to targets, and on commission only basis.
Insurance under Mr Christopher Dearing who now works for CIS Insurance. I was
self-employed whilst working for Alico, and main duties were going to Business
premises and selling insurance policies to staff. I sold mainly health care,
employment cover. Again this was working to targets, and on commission only basis.
Insurance, Health
2001 - 2002
temp
Team Leader - Temporary Contract
Kingston in Contact.
for the Christmas Period
• Management of approximately 60 advisors
• Ensuring that the call centre is full manned for the 14 hour, 7 day week period
• Managing timesheets, updating databases, monitoring call statistics
• Monitoring advisors, call monitoring advisors, giving advisors reviews, taking
escalated calls from customers, and answering calls when busy and understaffed.
• Management of approximately 60 advisors
• Ensuring that the call centre is full manned for the 14 hour, 7 day week period
• Managing timesheets, updating databases, monitoring call statistics
• Monitoring advisors, call monitoring advisors, giving advisors reviews, taking
escalated calls from customers, and answering calls when busy and understaffed.
Management, Statistics, Monitoring
1999 - 2001
job
Customer Care Advisor
American Standard Plumbing UK Ltd.
To supply technical information, installation details on all bathroom products,
support for the retailer, merchant, and end user. Maintaining in depth databases on Microsoft programs such as word, outlook, excel and also using Lotus Notes.
• Fault diagnostic and product information is also part of the role, dealing with most
enquiries over the telephone, and mail, though some over the counter queries are also received.
• References
Mrs Wendy Coombs Mrs Stephanie Smith
Angel Letting Services ESG (Employment Skills Group)
Tel: 07805 455481 12 Europa View
Sheffield Business Park
Sheffield S9 1XH
0114 2519210
support for the retailer, merchant, and end user. Maintaining in depth databases on Microsoft programs such as word, outlook, excel and also using Lotus Notes.
• Fault diagnostic and product information is also part of the role, dealing with most
enquiries over the telephone, and mail, though some over the counter queries are also received.
• References
Mrs Wendy Coombs Mrs Stephanie Smith
Angel Letting Services ESG (Employment Skills Group)
Tel: 07805 455481 12 Europa View
Sheffield Business Park
Sheffield S9 1XH
0114 2519210
Excel, Word, SoMe, Support
My education
n/a
Secondary, Business and finance (Minor in Word processing)
Secondary, Business and finance (Minor in Word processing)
?
-
1989
West Oxford Technical College
BTEC in Business and Finance, Business and Finance
BTEC in Business and Finance, Business and Finance
?
-
1988
Carterton School Community College
Secondary, English
Secondary, English
Sharon's reviews
Sharon has not received any reviews on Worksome.
Contact Sharon E Dearing
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Sharon directly in Worksome.
38000+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark