$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Feliciana Cannillo
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
job
Deputy Chief Executive Officer
Digitain LLC.
Work with the Chief Executive to design, plan and implement the mission, values
and strategic plans for the organisation both corporately and on behalf of stakeholders.
• Ensure strategy is effectively translated into organisational and team objectives, and resources are appropriately allocated against priority outcomes.
• Monitor organisational performance by tracking progress and ensuring delivery of plans. Scan both the external and internal environment to ensure the leadership
team is aware of changes that may affect performance/services.
• Chair of the business board and owner of the Company governance process.
• Responsible to lead business requirements from definition to full deployment including release and incident management by leading product management, technological and IT teams.
• Owner and driver of business processes, Full responsibilities to define and lead the following:
◦ Product management
◦ IT department
◦ Business/Software analysis
◦ Project management
◦ Release & Deployment management
◦ Customer Service 1st and 2nd line & Financial Risk management
◦ Account Management & Onboarding
◦ Change Management
◦ Incident & Problem Management
◦ Contract management and execution with 3rd parties
◦ Operations and Quality Training & Control Units
and strategic plans for the organisation both corporately and on behalf of stakeholders.
• Ensure strategy is effectively translated into organisational and team objectives, and resources are appropriately allocated against priority outcomes.
• Monitor organisational performance by tracking progress and ensuring delivery of plans. Scan both the external and internal environment to ensure the leadership
team is aware of changes that may affect performance/services.
• Chair of the business board and owner of the Company governance process.
• Responsible to lead business requirements from definition to full deployment including release and incident management by leading product management, technological and IT teams.
• Owner and driver of business processes, Full responsibilities to define and lead the following:
◦ Product management
◦ IT department
◦ Business/Software analysis
◦ Project management
◦ Release & Deployment management
◦ Customer Service 1st and 2nd line & Financial Risk management
◦ Account Management & Onboarding
◦ Change Management
◦ Incident & Problem Management
◦ Contract management and execution with 3rd parties
◦ Operations and Quality Training & Control Units
Onboarding, Processes, Organization, Software, Incident Management, It, Service, Contract management, Management, Customer service, Design, Leadership, Risk Management, Training, Deployment, Account management, Product Management, Operations, Project Management, Change management
2018 - 2020
job
Chief Operating Officer
FSB Technology LTD.
• Develop and execute the company's business strategies in order to attain the goals of the board and shareholders
• Provide strategic advice to the board and CEO
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company's financial performance, investments and other business ventures
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Roadmap Owner
• Performs cost and benefit analysis (ROI)
• Provide strategic advice to the board and CEO
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company's financial performance, investments and other business ventures
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Roadmap Owner
• Performs cost and benefit analysis (ROI)
Public relations, Operations, ROI, Procurement, Support, Speaker, Ceo, Development, Business procedures, Processes
2014 - 2018
job
Director, Operations - Igaming North America
International Game Technology.
• Lead operational planning, budgeting, reporting, staffing and management of customer requirements.
• Ensure operations meet or exceed service level standards.
• Responsible for oversight of the business relationship, including contracted deliverables, financial performance, development/ implementation of account plans across all lines of business to maximize revenues
• Ensure alignment with customer goals and objectives. Responsible for financial analysis, marketing plan & support, government relations, contractual responsibilities,
• Strategic Players Acquisition, Retention and Segmentation across all Gaming Management System Products (Casino, Poker, Bingo, Lotteries) for and on behalf of the contracted operators once Gaming website is live
• Responsible for the achievement of Revenue Projections both for customers and the Regional Internal Division.
• Responsible for the P&L of the Regional Division, in excess of $ 3MM per year.
• Work with business and technology team members to ensure seamless integration of business functionality and requirements throughout product releases or projects.
• Responsible for documenting, analyzing, designing, and implementing business requirements.
• Provide project management support for the implementation of large scale business systems and processes
• Document, analyze and interpret complex business policies and processes
• Performs cost and benefit analysis (ROI)
• Perform functional gap analysis
• Document and perform complex product evaluation and selection activities
• Ensure operations meet or exceed service level standards.
• Responsible for oversight of the business relationship, including contracted deliverables, financial performance, development/ implementation of account plans across all lines of business to maximize revenues
• Ensure alignment with customer goals and objectives. Responsible for financial analysis, marketing plan & support, government relations, contractual responsibilities,
• Strategic Players Acquisition, Retention and Segmentation across all Gaming Management System Products (Casino, Poker, Bingo, Lotteries) for and on behalf of the contracted operators once Gaming website is live
• Responsible for the achievement of Revenue Projections both for customers and the Regional Internal Division.
• Responsible for the P&L of the Regional Division, in excess of $ 3MM per year.
• Work with business and technology team members to ensure seamless integration of business functionality and requirements throughout product releases or projects.
• Responsible for documenting, analyzing, designing, and implementing business requirements.
• Provide project management support for the implementation of large scale business systems and processes
• Document, analyze and interpret complex business policies and processes
• Performs cost and benefit analysis (ROI)
• Perform functional gap analysis
• Document and perform complex product evaluation and selection activities
Marketing, Project Management, Operations, ROI, Management, Integration, Service, Technology, Website, Implementation, Support, Retention, Development, Processes
2012 - 2014
job
Director, Operations - Interactive
Bally Technologies, Interactive Division.
• Implement Operational & Marketing strategies to achieve operators objectives
• Specify market requirements for current and future products by conducting market researches
• Create and maintain a detailed cost budget for the Operators using the igaming platform.
• Manage an array of financial reporting responsibilities, including monitoring, reporting and advising on month-to-month KPIs and ROI to key stakeholders
• Evaluate procedures and processes for all departments to ensure customers needs are being met and all internal controls and security procedures are being followed
• Develop cross training programs for operations & marketing groups
• Coordinate promos and promotional materials for players retained on the platform: emailing, CMS, CRM. Building case scenarios and ROI.
• Provide reports for use by management in evaluating performance and operational costs
• Establish and improve gaming reporting systems in order to monitor the performance of the igaming portal and provide regular and relevant management information and reports to the Directors with associated commentary
• Documentation and operation of appropriate controls across the business division
• Manage and build relationships with igaming partners, gaming suppliers and stakeholders
• Participate in the planning process for opening new markets and provides information for necessary licensing as needed
• Driving a solution set across development teams (primarily Development/Engineering and Marketing) through users experience, market requirements, product contract, and positioning.
• Optimise lobby, on-site promotions and new product launches across web and mobile channels
• Monitoring and improving products across all channels to ensure the best possible monetisation and customer experience
• Working with the Product & Technology team to deliver new games content and features across channels
• Configuring bonuses and proposing effective Terms and Conditions
• Monitor and oversee Customer Operations, including Customer Services, Account Security, Payments and Fraud teams Responsibility for the creation and implementation of Help file content across all channels
• Acting as second line support to the customer services team, responsible for managing the escalation of operational issues and improving procedures and products to improve the player experience
• Specify market requirements for current and future products by conducting market researches
• Create and maintain a detailed cost budget for the Operators using the igaming platform.
• Manage an array of financial reporting responsibilities, including monitoring, reporting and advising on month-to-month KPIs and ROI to key stakeholders
• Evaluate procedures and processes for all departments to ensure customers needs are being met and all internal controls and security procedures are being followed
• Develop cross training programs for operations & marketing groups
• Coordinate promos and promotional materials for players retained on the platform: emailing, CMS, CRM. Building case scenarios and ROI.
• Provide reports for use by management in evaluating performance and operational costs
• Establish and improve gaming reporting systems in order to monitor the performance of the igaming portal and provide regular and relevant management information and reports to the Directors with associated commentary
• Documentation and operation of appropriate controls across the business division
• Manage and build relationships with igaming partners, gaming suppliers and stakeholders
• Participate in the planning process for opening new markets and provides information for necessary licensing as needed
• Driving a solution set across development teams (primarily Development/Engineering and Marketing) through users experience, market requirements, product contract, and positioning.
• Optimise lobby, on-site promotions and new product launches across web and mobile channels
• Monitoring and improving products across all channels to ensure the best possible monetisation and customer experience
• Working with the Product & Technology team to deliver new games content and features across channels
• Configuring bonuses and proposing effective Terms and Conditions
• Monitor and oversee Customer Operations, including Customer Services, Account Security, Payments and Fraud teams Responsibility for the creation and implementation of Help file content across all channels
• Acting as second line support to the customer services team, responsible for managing the escalation of operational issues and improving procedures and products to improve the player experience
Security, Portal, Processes, Web, Development, Monitoring, Support, Implementation, Engineering, Content, Marketing, Technology, Management, ROI, Training, Customer experience, CMS, Budget, Operations, CRM
My education
University of Rome
Masters, Honour
Masters, Honour
University of Bari
Bachelors, Private and Public Administration
Bachelors, Private and Public Administration
Technical and Commercial Institute
Unspecified, N/a
Unspecified, N/a
Feliciana's reviews
Feliciana has not received any reviews on Worksome.
Contact Feliciana Cannillo
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Feliciana directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark