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Business Analyst | Finance Professional
Gladys Ediale
,
Essex, United Kingdom
Experience
Other titles
Skills
I'm offering
A customer centric Agile Business Analyst and finance professional with experience in change management, process improvement and digital transformation looking for the next career opportunity where I can utilize my skills and experience to bring growth, improvement and development to an organisation.
In the last few years I have further taught myself social media management, set up an ecommerce store which has only added to my current skill-set.
In the last few years I have further taught myself social media management, set up an ecommerce store which has only added to my current skill-set.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - 2019
job
DIGITAL BUSINESS ANALYST
Digital Bananas Technology.
Worked on a project to develop a customer centric website that will improve the customer journey by taking advantage of Artificial Intelligent chat BOT.
* Defining the business needs by carrying out interviews with senior stakeholders.
* Producing a business case to justify the creation and improvement of the website.
* Collaborating with key stakeholders to create, verify and validate the requirements.
* Defining the customer journey by creating personas and customer journey maps.
* Partnering with the UX/UI team to ensure the development of wireframes and prototypes were customer centric.
* Creating Use cases to showcase how the user will interact with the website.
* Identifying and documenting the 'As Is' and the 'To Be' process.
* Designing process flow diagrams using MS Visio.
* Working alongside the Product Owner in refining and grooming the product backlog, creation of epics and user stories.
* Supporting the scrum team to ensure the project is delivered timely and according to the Sprints as specified in the project plan.
* Facilitating roadshows to gather user feedback on the new website.
* Developing and sharing surveys with users to gather data on how users interact with the website.
* Collaborating with the scrum master in sprint review and sprint retrospective.
* Defining the business needs by carrying out interviews with senior stakeholders.
* Producing a business case to justify the creation and improvement of the website.
* Collaborating with key stakeholders to create, verify and validate the requirements.
* Defining the customer journey by creating personas and customer journey maps.
* Partnering with the UX/UI team to ensure the development of wireframes and prototypes were customer centric.
* Creating Use cases to showcase how the user will interact with the website.
* Identifying and documenting the 'As Is' and the 'To Be' process.
* Designing process flow diagrams using MS Visio.
* Working alongside the Product Owner in refining and grooming the product backlog, creation of epics and user stories.
* Supporting the scrum team to ensure the project is delivered timely and according to the Sprints as specified in the project plan.
* Facilitating roadshows to gather user feedback on the new website.
* Developing and sharing surveys with users to gather data on how users interact with the website.
* Collaborating with the scrum master in sprint review and sprint retrospective.
Scrum, UX, Scrum master, Wireframes, UI, Product owner, User stories, Visio, Website, Business Case, Surveys, Analyst, Development
2017 - 2018
job
Revenues Officer FTC
Redbridge Council.
* Working in council tax and Housing benefits department.
* Advising customers on their council tax, summons, payment dates.
* Advising customers on their housing benefit awards, enquiries etc
* Making amendments to customer accounts.
* Taking payments.
* Systems used Anite, Northgate.
* Advising customers on their council tax, summons, payment dates.
* Advising customers on their housing benefit awards, enquiries etc
* Making amendments to customer accounts.
* Taking payments.
* Systems used Anite, Northgate.
2016 - 2017
job
Finance Officer
Enfield Council.
Invoicing, payment runs, Bac payments, SAP, Excel,
Finance
2016 - 2016
job
Passport Officer
HM Passport Office.
- London Victoria
* Examining passport applications made in person at the public office to determine nationality and identity, in line with current policy.
* Providing effective customer care to internal and external customers.
* Responding to customer enquiries and complaints in writing, by telephone and face-to-face in accordance to policy.
* Back office work examining documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training.
* Examining passport applications made in person at the public office to determine nationality and identity, in line with current policy.
* Providing effective customer care to internal and external customers.
* Responding to customer enquiries and complaints in writing, by telephone and face-to-face in accordance to policy.
* Back office work examining documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training.
Writing, Training, Office
My education
London South Bank University
Bachelors, Accounting and Business Information Technology
Bachelors, Accounting and Business Information Technology
The College of North East London
Unspecified, Information Technology
Unspecified, Information Technology
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