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Freelancer Delivery Lead
Prem Vedamuthu
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A programme/project manager with experience delivering high-visibility bespoke, SaaS and package software development often in regulatory, time-constrained projects and programmes. I have a track record of delivering safely and on time, often at lower cost than anticipated by closely managing schedules and budgets using controls that transparently monitor those objectives. I am strongly technical but leverage my understanding of business drivers to ensure that delivery is on schedule AND aligns to business outcomes. Most recently, I delivered a regulatory API marketplace for Open Banking which was on time, within budget and eliminated high severity/high priority defects while driving a high degree of automation into the delivery process. I have worked across several continents and my work experience spans India, USA, Canada and Europe and enjoy building high-performing delivery teams.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2019
freelance
Delivery Lead, Open Banking
Lloyds Banking Group.
Open Banking is a regulatory mandate requiring banks to provide standardised APIs for Account Information Services (AIS) as well as Payment Initiation Services (PIS) to approved Third Party Providers (TPPs).
As a Delivery Lead, I:
Worked closely with the product owners, business, designers, operations, architects, technical delivery teams and regulators to ensure that new products and services deliver measurable benefits. Defined the delivery roadmap to align to desired business outcomes. Managed multiple delivery partners (Sapient, TCS, Cognisant, Wipro, IBM) onshore and offshore and streamlined communication to align delivery goals. Ensured project quality and enhanced efficiency by applying Scrum methodologies through entire SDLC
♦ Decreased project cost to manage budget effectively by increasing efficiency, automating key processes and implementing robust security controls resulting in delivering savings of 40%.
♦ Improved code quality and platform resilience to eliminate high severity defects in a period of 8 months and improve the customer experience for end customers and TPPs through automation of API subscriptions.
♦ Assured regulatory deadlines by collaborating with executive management, delivery teams (onshore and offshore), operations teams and regulators (OBIE and FCA) to deliver required solutions.
♦ Enforced governance and controls to meet regulatory and industry compliance in collaboration with various teams and the regulators and participated in various governance forums with multiple stakeholder groups.
♦ Delivered a robust, resilient, scalable pattern for API security used as a template for other parts of the business.
As a Delivery Lead, I:
Worked closely with the product owners, business, designers, operations, architects, technical delivery teams and regulators to ensure that new products and services deliver measurable benefits. Defined the delivery roadmap to align to desired business outcomes. Managed multiple delivery partners (Sapient, TCS, Cognisant, Wipro, IBM) onshore and offshore and streamlined communication to align delivery goals. Ensured project quality and enhanced efficiency by applying Scrum methodologies through entire SDLC
♦ Decreased project cost to manage budget effectively by increasing efficiency, automating key processes and implementing robust security controls resulting in delivering savings of 40%.
♦ Improved code quality and platform resilience to eliminate high severity defects in a period of 8 months and improve the customer experience for end customers and TPPs through automation of API subscriptions.
♦ Assured regulatory deadlines by collaborating with executive management, delivery teams (onshore and offshore), operations teams and regulators (OBIE and FCA) to deliver required solutions.
♦ Enforced governance and controls to meet regulatory and industry compliance in collaboration with various teams and the regulators and participated in various governance forums with multiple stakeholder groups.
♦ Delivered a robust, resilient, scalable pattern for API security used as a template for other parts of the business.
API, Scrum, Operations, Budget, Customer experience, Automation, Management, Compliance, Security, Banking, Offshore, Regulatory, Processes, Api Gateway, IBM API Manager & Dev Portal, IBM Datapower, Oracle, Node.js, Java, Microservices architecture, REST API, Governance Risk and Compliance, Risk management and assessment, Contract risk management, Stakeholder Management, Solution architecture, High performing teams, Containerisation, Service mesh, Cassandra, Kafka, Open data
2014 - 2015
freelance
Head of Operations, Experience Design
Barclays.
Experience Design is the internal creative agency providing digital consultancy, design and delivery services to Barclays.
Head of Operations, Experience Design (April 2014 to September 2015)
Helped drive a Design Thinking mindset and established an Agile practice to change ways of working which were successfully implemented to significantly improve the customer experience. Successfully established offshore design capabilities. Identified outcomes, benefits, and managed staff and budget allocation required for project completion. Partnered closely with the business and delivery teams to define successful outcomes across the portfolio.
EE
EE is the largest mobile operator and a merger between T-Mobile and Orange. The role required change management skills, digital/systems knowledge, and management of a portfolio of projects, senior/exec managers and external agencies and vendors like Saatchi& Saatchi and Deloitte.
Head of Operations, Experience Design (April 2014 to September 2015)
Helped drive a Design Thinking mindset and established an Agile practice to change ways of working which were successfully implemented to significantly improve the customer experience. Successfully established offshore design capabilities. Identified outcomes, benefits, and managed staff and budget allocation required for project completion. Partnered closely with the business and delivery teams to define successful outcomes across the portfolio.
EE
EE is the largest mobile operator and a merger between T-Mobile and Orange. The role required change management skills, digital/systems knowledge, and management of a portfolio of projects, senior/exec managers and external agencies and vendors like Saatchi& Saatchi and Deloitte.
Design, Change management, Operations, Budget, Design thinking, Customer experience, Agile, Management, Offshore, UX Design, Visual design, Visual identity, Service Design, DATA ANALYSIS AND VISUALIZATION, Experience design
2012 - 2013
job
Head of Transformation, B2B Sales Operations
EE (EverythingEverywhere).
Established the Salesforce target operating model to improve operational efficiencies. Analysed, improved and aligned technical delivery capability to achieve business goals. Provided training to system users and automated key process flows including the pricing engine. Assisted internal and external stakeholders by ensuring roles and responsibilities were clearly understood and reduced conflict. Designed roadmaps and contingency plans by incorporating input from stakeholders and focussing on high-level priorities. Identified risks by analysing operational assumptions. Prioritised projects and funding within programme with key stakeholders. Managed and reported on earned value. Established dialogue with key business and technology partners onshore and offshore to ensure new ways of working. Delivered quick wins and assured multi-functional teamwork by using Kanban/Agile approach.
♦ Established key performance indicators for conversion and sales pipeline by measuring overall performance.
♦ Utilised Eloqua for marketing automation to manage marketing processes and multifunctional campaigns.
♦ Optimised customer contracting by using technology to deliver a deal configurator, e-signatures, and document generators making the process simpler, faster and traceable.
♦ Established key performance indicators for conversion and sales pipeline by measuring overall performance.
♦ Utilised Eloqua for marketing automation to manage marketing processes and multifunctional campaigns.
♦ Optimised customer contracting by using technology to deliver a deal configurator, e-signatures, and document generators making the process simpler, faster and traceable.
Marketing, B2B, Operations, B2B Sales, Agile, Automation, Marketing Automation, Salesforce, Kanban, Sales, Technology, Offshore, Transformation, Processes, Processing and workflow digitization, Workflow and process optimization, Workflow analysis, Workflow automation, Salesforce marketing cloud, Salesforce commerce cloud, Pricing calculator, Digital Marketing, Content marketing, User experience design, Customer experience, Sales Training, EchoSign, BigMachines deal configurator, Eloqua, Thunderhead document generator
2011 - 2012
job
Programme Lead, Digital Transformation
Online Refinement.
Online Refinement is a boutique digital creative marketing agency helping energy resellers drive leads and conversion through the digital channel and reduce costs of traditional, more expensive outbound marketing.
Programme Lead, Digital Transformation (01/2011 to 04/2012)
Defined strategies for content and digital campaign management. Implemented SEO and SEM to achieve high-ranking placements in search results which increased digital footfall. Defined key measures of success, including profitability, number of customers and customer satisfaction, and guaranteed ROI on digital marketing against KPIs. Collaborated with cross-functional teams, designed, and implemented strategies to achieve efficient business outcomes.
Programme Lead, Digital Transformation (01/2011 to 04/2012)
Defined strategies for content and digital campaign management. Implemented SEO and SEM to achieve high-ranking placements in search results which increased digital footfall. Defined key measures of success, including profitability, number of customers and customer satisfaction, and guaranteed ROI on digital marketing against KPIs. Collaborated with cross-functional teams, designed, and implemented strategies to achieve efficient business outcomes.
Digital Marketing, Marketing, Seo, Digital transformation, ROI, Management, Content, Transformation, Campaign, Online, Search, Energy, SEM, Google analytics, Digital Strategy, Digital and social campaigns, Digital Marketing Strategy, Integrated multi-channel campaigns, Omnichannel, Search Engine Optimization, User experience design, User Interface Design, User stories, User journey, User-centered design, User surveys, Development of user interfaces, HTML/CSS/Javascript, Wordpress, Graphic design, Web design, Web development, Software development, Php
2009 - 2010
job
Senior Programme Manager
Direct Energy (a Centrica company).
Energy, Manager, Oil and Gas, Utilities, Offshore, Business Process Management, Outsourcing, IT-outsourcing, Digital communication, Billing, Call Center, Sales, Telesales, Lean Operations, Change management, Business Optimization, Process Optimization, Change processes
2008 - 2009
job
Programme Manager, Delivery Assurance
Amsphere.
Qa testing, Quality assurance, Delivery Management, Program Management, Change management, Digital transformation, Interim management, Delivery assurance, Project review, Software engineering, Digital Strategy
2005 - 2008
job
Senior Director Service Delivery
NaviSite.
Service Delivery, Cloud and hosting solutions, It infrastructure, IT infrastructure architecture, Digital design, Software development, Network administration, Datacenter, Security and backup, Network and System Administrator, Windows Server and Clients, IT operation and user support, Active Directory, VMware, Exchange, ITIL
2004 - 2004
job
Programme Manager
Trinity BPM.
Manager, Business Process Management, Outsourcing, Offshore, Optimization and development of processes, Processing and workflow digitization, Change management, Lean Operations, Operations Management, ITIL similar implementation, Process automation, Six Sigma, Lean sigma, Statistics, Project and program management, Resource management, Stakeholder Management, Staff policy, Staff meetings, Software development, Citrix Cloud Services, Voip, Training and Training Documentation, Product training
2002 - 2004
job
Project Manager
Sapient Nitro.
Project Manager, Manager
2000 - 2001
job
Director, Product Design
Aukum LLC.
Design, Product Design, Software architecture and design, Product owner, Product Manager, Digital Strategy, Digital project management, Project Management, Extreme Programming, Agile methodologies, Agile development, Offshore
2000 - 2000
job
Principal Consultant
SeraNova, Inc.
Ecommerce, Digital Marketing, Online marketing, Content marketing, Web content, Digital Strategy, Digital and social campaigns, Digital Marketing Strategy, Digital communication, Digital design, Digital advertising, Digital analytics, Marketing Automation, MArketing Strategy, B2c marketing, B2c communication, B2c sales, Project Management, Customer experience, Experience design, User experience design, User research, Visual identity, Visual design, Personalisation, Offshore
1996 - 2000
job
Senior Associate
Cambridge Technology Partners, Inc.
Software developer, App and web development, Database design, Database administration, Oracle Database development, Mysql, Microsoft SQL Server, Python, Business Analysis, Business cases, Digital project management, User experience design, Development of user interfaces, Website design, User stories, User journey, Development of personas, Software architecture and design, Software development, Ecommerce, Telecommunications, Automotive, Lean Manufacturing, Content Management
My education
1998
George Washington University
Project Management Professional, PMBOK
Project Management Professional, PMBOK
1993
-
1996
Bowling Green State University
Masters, MBA/MIS
Masters, MBA/MIS
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