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Strong Candidate Specializing in Finance, Sales & Customer Service
Alexander Barclay
,
Caterham, United Kingdom
Experience
Other titles
Skills
I'm offering
My name is Alexander Barclay. I am 26 years young, and have genuine interest in the opportunity at hand. I continuously seek to progress proactively, as even outside of my working days, I do not rest.
In my spare time I produce music, I have done this for almost 4 years now. However, I have been writing songs for almost 8 years. I am looking at stepping into the industry on a much more serious level at some point soon.
As a result, I am currently teaching myself graphic design by doing my own research and also participating in an online course to help me on towards achieving this.
At the same time, I am also learning about business structuring and marketing, as this will be knowledge that I will very much require at some point down the line.
In recent months, I have met a woman, and she has inspired me to learn the tongue of her home, so I have taken it upon myself to learn how to speak Spanish again. I’m currently using DuoLingo, and it’s making the whole process quite pleasant and enjoyable, which is more than I can say for my learning experience at High School.
All in all, I am young; motivated and inspired individual, dedicated to do what I love and to love what I do. I am both hard working, yet passionate. On top of that, I am always seeking to grow. I believe in myself and my capabilities, I also believe that I can be a great asset to you, in confidence from both the knowledge and the experience I have obtained from my previous roles in my professional working career.
I have much to work for in life and this is exactly why you should consider me as a candidate for the role.
In my spare time I produce music, I have done this for almost 4 years now. However, I have been writing songs for almost 8 years. I am looking at stepping into the industry on a much more serious level at some point soon.
As a result, I am currently teaching myself graphic design by doing my own research and also participating in an online course to help me on towards achieving this.
At the same time, I am also learning about business structuring and marketing, as this will be knowledge that I will very much require at some point down the line.
In recent months, I have met a woman, and she has inspired me to learn the tongue of her home, so I have taken it upon myself to learn how to speak Spanish again. I’m currently using DuoLingo, and it’s making the whole process quite pleasant and enjoyable, which is more than I can say for my learning experience at High School.
All in all, I am young; motivated and inspired individual, dedicated to do what I love and to love what I do. I am both hard working, yet passionate. On top of that, I am always seeking to grow. I believe in myself and my capabilities, I also believe that I can be a great asset to you, in confidence from both the knowledge and the experience I have obtained from my previous roles in my professional working career.
I have much to work for in life and this is exactly why you should consider me as a candidate for the role.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2020 - ?
job
Sales & Care/Retentions Departments
NowTv/Sky.
• Account creation and data entry on multiple databases
• Handling new business and customers for the company
• Retaining the business of existing customers with new offers, upgrades and downgrades
• Handling complaints as and when required
• Providing value with knowledge of products available from the company
• Advising customers appropriately of how to handle home moves and the process of the set-up of their new broadband
• Working to the standard of Ofcom, FCA & GDPR compliance guidelines
• Performance tracked through both quality, compliance, and conversion
• Handling new business and customers for the company
• Retaining the business of existing customers with new offers, upgrades and downgrades
• Handling complaints as and when required
• Providing value with knowledge of products available from the company
• Advising customers appropriately of how to handle home moves and the process of the set-up of their new broadband
• Working to the standard of Ofcom, FCA & GDPR compliance guidelines
• Performance tracked through both quality, compliance, and conversion
GDPR Compliance, GDpr, Sales, Compliance, UP
2020 - 2020
job
Shop Floor Customer Sales Assistant
Harveys & Bensons.
• Target-driven, made aware of profit and loss including other important statistics, facts and figures.
• Aware of knowledge for the products of both brands (Bensons For Beds & Harveys Furniture).
• Compliant with DPA, Fraud Prevention & trained on AML & FCA.
• Use of multiple systems/platforms for selling, providing information and displaying competency with technology.
• Building and placement of furniture for store lay-out, including change of P.O.S.
• Weekly meetings to feedback progress and ways to improve performance.
• Aware of knowledge for the products of both brands (Bensons For Beds & Harveys Furniture).
• Compliant with DPA, Fraud Prevention & trained on AML & FCA.
• Use of multiple systems/platforms for selling, providing information and displaying competency with technology.
• Building and placement of furniture for store lay-out, including change of P.O.S.
• Weekly meetings to feedback progress and ways to improve performance.
Sales, Technology, Statistics
2019 - 2019
job
Key Holder (Open & Close of Store)
Access Self-Storage.
• Lone Working shifts, aswell as within a small team.
• Leasing units for storage to business' and the general public.
• Updating databases with correct details for customer records.
• Following strict debt process and management specific to the store
• Abiding by strict Health & Safety and security measures
• Liasing with other stores in the region for support, also allowing to help secure business when store was at full capacity.
• Following DPA & Fraud Prevention tactics to ensure all business taken is proper and legible by law.
• Leasing units for storage to business' and the general public.
• Updating databases with correct details for customer records.
• Following strict debt process and management specific to the store
• Abiding by strict Health & Safety and security measures
• Liasing with other stores in the region for support, also allowing to help secure business when store was at full capacity.
• Following DPA & Fraud Prevention tactics to ensure all business taken is proper and legible by law.
Management, Security, Support, Safety, Health, Storage
2019 - 2019
job
Team Leader/Assistant Manager
Clarks.
• Key Holder (Open & Close of Store).
• (POS) Point Of Sale changes for new offers, reworking of shop floor layout in preparation for new sales and price reductions etc.
• Monitoring shop floor/customer flow.
• Delegating jobs between team members.
• Taking over from Manager whilst off ill for a number of weeks (Achieved store of the week in the franchise 2 weeks running whilst in charge).
• Amending rotas for staff.
• Assisting in sales, turnover and boosting other available products.
• Giving feedback to staff where possible on how to maximise opportunities.
• Very target driven, commission based.
• (POS) Point Of Sale changes for new offers, reworking of shop floor layout in preparation for new sales and price reductions etc.
• Monitoring shop floor/customer flow.
• Delegating jobs between team members.
• Taking over from Manager whilst off ill for a number of weeks (Achieved store of the week in the franchise 2 weeks running whilst in charge).
• Amending rotas for staff.
• Assisting in sales, turnover and boosting other available products.
• Giving feedback to staff where possible on how to maximise opportunities.
• Very target driven, commission based.
Layout, Sales, Pos, Monitoring, Manager
2018 - 2019
temp
Cashier
Eurochange.
Retail customer-facing role.
• Foreign Exchange for up to 80 currencies.
• FCA/FSCS regulated & AML trained.
• Key holder. Open & Close of store mainly on lone working shifts aswell as with other colleagues.
• Providing useful products and services such as overseas bank transfers.
• Staying vigilant with checks for fake cards/notes and those that are out of circulation or redeemable.
• Targets and framework set, met and followed to help uphold the standard of service, as well as best identify customer needs.
• Use of company intranet to stay up to date on any important changes/announcements within the company and industry.
• Use of Bank of Ireland website to obtain knowledge/information of countries of which currency dealings can be done for.
• Foreign Exchange for up to 80 currencies.
• FCA/FSCS regulated & AML trained.
• Key holder. Open & Close of store mainly on lone working shifts aswell as with other colleagues.
• Providing useful products and services such as overseas bank transfers.
• Staying vigilant with checks for fake cards/notes and those that are out of circulation or redeemable.
• Targets and framework set, met and followed to help uphold the standard of service, as well as best identify customer needs.
• Use of company intranet to stay up to date on any important changes/announcements within the company and industry.
• Use of Bank of Ireland website to obtain knowledge/information of countries of which currency dealings can be done for.
Retail, Exchange, Service, Website, Framework, UP
2014 - 2017
job
Retail customer-facing Advisor role
O2/Telefonica.
• Providing a quality customer service & overall good experience.
• Selling handsets, smart tablets, tariffs (consumer & business), insurance & other product services (evaluating phone repairs & recycles, international use, accessories etc).
• High sales performance based & driven through tracking performance, customer feedback, statistics & targets. I am recognised as one of the leading sales performers within my branch.
• I have won a number of incentives.
• Networking within the company, connecting with other stores to overcome problems and solve issues.
• Frequent & thorough use of internal intranet, tilling & back office systems.
• Meeting FCA regulated training requirements.
• Selling handsets, smart tablets, tariffs (consumer & business), insurance & other product services (evaluating phone repairs & recycles, international use, accessories etc).
• High sales performance based & driven through tracking performance, customer feedback, statistics & targets. I am recognised as one of the leading sales performers within my branch.
• I have won a number of incentives.
• Networking within the company, connecting with other stores to overcome problems and solve issues.
• Frequent & thorough use of internal intranet, tilling & back office systems.
• Meeting FCA regulated training requirements.
Retail, Networking, Training, Customer service, Sales, Service, Statistics, Insurance, Office, International, Accessories
My education
2005
-
2010
Woodcote High School
Secondary, Maths
Secondary, Maths
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