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Junior
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0
jobs
Natacha Galbano
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Good
English
Fluently
Spanish
Good
French
Good
Italian
Good
My experience
2018 - 2019
temp
JUNIOR SOFTWARE ENGINEER - contract
Tesco Bank / South Gyle.
I work as backend engineer for Apis. Working on projects by building api proxy with Apigee that I document in Confluence and write the JSON schema validation in Swagger editor, maven for dependancies, node.js, . I have learnt some basic Knowledge of Redis for extracting
data and manipulate them.
All the projects are run and kept in Docker container of which I have gained a basic usage. this is so for: Postman, SoapUI, Jenkins, JIRA and Confluence.
data and manipulate them.
All the projects are run and kept in Docker container of which I have gained a basic usage. this is so for: Postman, SoapUI, Jenkins, JIRA and Confluence.
Node.js, API, Backend, Docker, Jira, JSON, Jenkins, SoMe, Redis, Node, Confluence, Swagger, Software, Backend, Basic
2017 - 2017
job
CUSTOMER OPERATIONS DATA COLLECTOR
Gyle Centre.
Worked on huge data. Collecting, analysing and updating data on services including their suitability to meet needs
and offering high customer service quality using Salesforce, HI Affinity and Excel spreadsheet. • Furthermore, produced
customized reports for the team and relevant department, management process and other partners on request. Liaised with the front office department regarding information gathered and updated.
and offering high customer service quality using Salesforce, HI Affinity and Excel spreadsheet. • Furthermore, produced
customized reports for the team and relevant department, management process and other partners on request. Liaised with the front office department regarding information gathered and updated.
Excel, Operations, Salesforce, Customer service, Management, Service, Office
2016 - 2017
temp
OPERATIONS OFFICER - Contract job
VFS Global.
Working as Operation Officer at the visa application Centre. Processing the applicants' forms by doing data entry, daily
accounting and report. I mainly deal with South Africa Visa but also do some of the Schengen countries' visa such as Netherland,
Sweden, Switzerland and Denmark that include also biometric. I daily use Microsoft Dynamic CRM doing report of applicants and creating applicants' profile. About Escalation, when necessary I do through business email on by using Lync, depending
on the circumstance.
EXPERIENCE CONTINUED
accounting and report. I mainly deal with South Africa Visa but also do some of the Schengen countries' visa such as Netherland,
Sweden, Switzerland and Denmark that include also biometric. I daily use Microsoft Dynamic CRM doing report of applicants and creating applicants' profile. About Escalation, when necessary I do through business email on by using Lync, depending
on the circumstance.
EXPERIENCE CONTINUED
CRM, Operations, SoMe, Microsoft Dynamic CRM, Processing, Lync
2016 - 2016
temp
CUSTOMER SERVICE ADVISOR-Temporary job
CCA International / Canary Warf.
Worked as temporary position for Italian Investment Company, taking inbound calls from stakeholders. With experiences already
gained, I was able to take the calls and answering professionally to all enquires of the clients. Escalated when was necessary to the right department, gave the opportunity in improve the team play and strength my confidence in this field.
gained, I was able to take the calls and answering professionally to all enquires of the clients. Escalated when was necessary to the right department, gave the opportunity in improve the team play and strength my confidence in this field.
Customer service, Service
2015 - 2015
freelance
FRONT DESK CONSULTANT - Contract job
General Motors.
Taking daily Inbound and outbound call for customer enquiries and complaints, problem solving for customer with third party,
correspondence in form of letters, emails and faxes and action plans through Oracle CRM on Demand. Daily task with good
time management and team player attitude. Escalating to the department located in Spain and Italy.
correspondence in form of letters, emails and faxes and action plans through Oracle CRM on Demand. Daily task with good
time management and team player attitude. Escalating to the department located in Spain and Italy.
CRM, Oracle, Management
2015 - 2015
temp
SALES & MARKETING ASSISTANT - Contract job
Immaculate Contractors.
Mainly focusing on client research in construction sites in the city, through cold calls and Glenigan software. Supporting the sales team when was crucial and work together to speed up the sales. One other task was to manage social media platform and website and writing emails marketing and do quotations using Excel.
Marketing, Social Media, Excel, Writing, Research, Sales, Website, Software, Social, UP
My education
2010
-
2013
University of Cassino IT
BSc, ArtRage
BSc, ArtRage
2006
-
2010
University of Cassino
N/a, UI Design
N/a, UI Design
?
-
2018
n/a
Unspecified, Time Management
Unspecified, Time Management
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