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jobs
Jessica Yammin
,
, United Kingdom
Experience
Other titles
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I'm offering
Markets
United Kingdom
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Language
English
Fluently
My experience
2020 - 2020
job
CUSTOMER EXPERIENCE (CX) ANALYST
Standard Bank South Africa.
Taking on a new role focusing on Customer Experience (CX) across the value chain for Merchant Solutions and Platform Services in the Card and Payments. The role of a CX analyst is to ensure that the business follows a
customer-centric approach and delivers a consistent customer experience across all touchpoints and at all stages
of the customer journey. Key focus areas are customer journeys, gaining customer insights and working with stakeholders such as product design, sales, marketing and operations teams.
● Customer life cycle management
● Engagement strategies
● Process optimization
● Digital strategies for customer feedback and customer satisfaction measurement
customer-centric approach and delivers a consistent customer experience across all touchpoints and at all stages
of the customer journey. Key focus areas are customer journeys, gaining customer insights and working with stakeholders such as product design, sales, marketing and operations teams.
● Customer life cycle management
● Engagement strategies
● Process optimization
● Digital strategies for customer feedback and customer satisfaction measurement
Marketing, Design, Product Design, Operations, Customer experience, Management, Sales, Process optimization, Analyst, CX
2013 - 2016
job
NETBALL COACH
Crawford College Lonehill.
Part time job as a high school netball coach while pursuing my studies at University.
Coach
2015 - 2015
job
ENTREPRENEUR
JessLee Investments.
I started a property investment company holding a residential property portfolio.
My education
2013
-
2015
CRAWFORD COLLEGE LONEHILL
Bachelors, Corporate Finance and Investments & Marketing
Bachelors, Corporate Finance and Investments & Marketing
?
-
2016
UNIVERSITY OF WITSWATERSRAND
Bachelors, Corporate Finance and Investments
Bachelors, Corporate Finance and Investments
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