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jobs
Charlotte Rivière
,
Edinburgh, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Links for more
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Language
English
Fluently
Spanish
Good
French
Fluently
My experience
2018 - ?
job
Customer Success Manager
MRM Global.
• Conducting training online and face to face in French, Spanish and English on our software products
• Providing multilingual technical support to users via Intercom and Zendesk
• Building a helpcenter via Zendesk (videos and articles) to provide support to users in different languages
• Coordinating the creation of designs between clients and our design team
• Developing promotional email marketing campaigns via Mailchimp to generate awareness and retain user adoption
• Working closely with the product team to share feedback and test new product releases
• Building and analysing usage reports via Zoho Analytics
• Providing multilingual technical support to users via Intercom and Zendesk
• Building a helpcenter via Zendesk (videos and articles) to provide support to users in different languages
• Coordinating the creation of designs between clients and our design team
• Developing promotional email marketing campaigns via Mailchimp to generate awareness and retain user adoption
• Working closely with the product team to share feedback and test new product releases
• Building and analysing usage reports via Zoho Analytics
Marketing, Design, Email marketing, Training, Mailchimp, Analytics, Test, Support, Software, Online, Zendesk, Zoho, Manager
2016 - 2018
job
Technical Liaison
CareerBuilder.
• Implementation of the software JIRA to track issues in EMEA/APAC
• Liaising technical issues between EMEA/APAC Customer Care and developers via JIRA
• Creating dashboards and analysing data to efficiently manage issues
• Partnering with product owners and developers to improve our products
• Testing new development on the websites
• Communicating updates on our products and site issues to our offices in EMEA/APAC
• Providing training to the Edinburgh office on specific products
• Salesforce administrator
• Liaising technical issues between EMEA/APAC Customer Care and developers via JIRA
• Creating dashboards and analysing data to efficiently manage issues
• Partnering with product owners and developers to improve our products
• Testing new development on the websites
• Communicating updates on our products and site issues to our offices in EMEA/APAC
• Providing training to the Edinburgh office on specific products
• Salesforce administrator
Jira, Websites, Training, Salesforce, Implementation, Testing, Development, Office, Software, Administrator
2009 - 2011
job
Event Project Manager
Tui Travel Plc.
Spain
• Developing, implementing and managing corporate events in Spain
• Responsible for full project budgets from start to finish
• Managing operational and administrative functions to ensure specific projects are delivered efficiently
• Leading onsite inspections with clients
• Developing, implementing and managing corporate events in Spain
• Responsible for full project budgets from start to finish
• Managing operational and administrative functions to ensure specific projects are delivered efficiently
• Leading onsite inspections with clients
Project Manager, Corporate events, Event, Manager
2009 - 2009
job
Customer Service Representative
Microsoft.
• Providing technical support for customers via phone and email
• Identifying and escalating priority issues per client specifications
• Identifying and escalating priority issues per client specifications
Customer service, Service, Support
My education
2006
-
2008
University of Perpignan
Masters, Tourism Management
Masters, Tourism Management
2003
-
2006
University of Caen
Bachelors, Applied Languages
Bachelors, Applied Languages
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