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Senior
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0
jobs
Yasmin Elliman
,
Long Buckby, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
job
Customer Service Advisor
Variohm Eurosensor.
Reporting to the Admin manager managing customer communication and liaising with Purchasing and Sales to improve customers experiences
● Answering customer queries about existing orders
● Resolving customer complaints
● Expediting orders to meet monthly invoicing targets
● Working with Epicor
● Sending dated order acknowledgements to customers for their orders
● Following up and communicating information on call off orders
● Working closely with purchasing team
● Checking orders to see if stock has arrived and then releasing for stores to dispatch
● Ensuring customer records are kept up to date.
● Answering customer queries about existing orders
● Resolving customer complaints
● Expediting orders to meet monthly invoicing targets
● Working with Epicor
● Sending dated order acknowledgements to customers for their orders
● Following up and communicating information on call off orders
● Working closely with purchasing team
● Checking orders to see if stock has arrived and then releasing for stores to dispatch
● Ensuring customer records are kept up to date.
Customer service, Sales, Service, UP, Manager
2018 - 2020
job
Personal Assistant/ Office Manager
Promac.
PA to 3 sales managers and the Managing Director of the company, whilst also completing general office duties, and managing 3 members of staff
● Handling incoming and outgoing correspondence, including postal mail, email and faxes.
● Creating expense and Pipeline reports using Microsoft Excel spreadsheets.
● Planning and coordinated travel arrangements and logistics for out-of-town functions.
● Screening telephone calls and inquiries and directing them as appropriate.
● Organising personal and professional calendars, including reminders for upcoming meetings and events.
● Writing and distributing meeting minutes to appropriate individuals.
● Processing sales quotes and sales orders
● Maintaining data on the CRM system
● Liaising with national and international suppliers
● Improved processes to maximise operational efficiency.
● Successfully planned and executed corporate meetings, Christmas parties and special events.
● Accurately monitoring payroll, credit card purchases, invoicing and budgeting.
● Ensuring personal social media and the website is kept updated.
● Dealing with any IT issues which may arise
● Delivering an exceptional level of service to each customer
● Preparing new starter packs and leaver packs
● Dealing with sensitive information from the owner and Director
● Handling incoming and outgoing correspondence, including postal mail, email and faxes.
● Creating expense and Pipeline reports using Microsoft Excel spreadsheets.
● Planning and coordinated travel arrangements and logistics for out-of-town functions.
● Screening telephone calls and inquiries and directing them as appropriate.
● Organising personal and professional calendars, including reminders for upcoming meetings and events.
● Writing and distributing meeting minutes to appropriate individuals.
● Processing sales quotes and sales orders
● Maintaining data on the CRM system
● Liaising with national and international suppliers
● Improved processes to maximise operational efficiency.
● Successfully planned and executed corporate meetings, Christmas parties and special events.
● Accurately monitoring payroll, credit card purchases, invoicing and budgeting.
● Ensuring personal social media and the website is kept updated.
● Dealing with any IT issues which may arise
● Delivering an exceptional level of service to each customer
● Preparing new starter packs and leaver packs
● Dealing with sensitive information from the owner and Director
It, Manager, Processes, ON, Social, Processing, International, Office, Monitoring, Social Media, Website, Service, Sales, Personal assistant, CRM, Writing, Excel
2012 - 2018
job
Administrator Controller (Team Leader)
Eddie Stobart.
Liaising with over 50 different agencies on a weekly basis, downloading data from the internal CRM system to ensure accurate costing before providing the business cost for the previous week.
● Managing the cost and agency liaison for all Eddie Stobart Agency drivers including the preparation and publishing of timely, weekly agency reports
● Working closely with the Financial Controllers to co-ordinate and produce regulatory reporting and financial analysis
● Actioning and checking invoice enquiries on the Chorus system
● Maintain data within computerised databases and spreadsheets, including data entry and manipulation
● Maintain activity logs and time sheets ensuring documents meet required quality standards
● Reviewing validation output and performing specified manual checks on the data to ensure consistency and completeness.
● Analysed employee workloads to meet seasonal fluctuation needs
● Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions and training new personnel
● Managing the cost and agency liaison for all Eddie Stobart Agency drivers including the preparation and publishing of timely, weekly agency reports
● Working closely with the Financial Controllers to co-ordinate and produce regulatory reporting and financial analysis
● Actioning and checking invoice enquiries on the Chorus system
● Maintain data within computerised databases and spreadsheets, including data entry and manipulation
● Maintain activity logs and time sheets ensuring documents meet required quality standards
● Reviewing validation output and performing specified manual checks on the data to ensure consistency and completeness.
● Analysed employee workloads to meet seasonal fluctuation needs
● Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions and training new personnel
CRM, Training, Customer service, Service, Costing, Regulatory, Administrator, Performing
2006 - 2011
job
Customer Service Advisor/Customer Service Manager
The White Company.
Working as the first point of contact for potential customers, tasks centered on communicating with customers to answer their queries and place their orders, I was also promoted to Customer service manager after 2 years.
● Answer calls and meet set KPIs and targets
● Place and maintain customer orders on sales system
● In-depth knowledge of product catalogue to aid in up-selling
● Communicating with customers via telephone and emails
● Dealing with the aftersales and resolving any customer complaints
● Taking ownership of any complaints and seeing resolution to the end
● Managed team of 7 employees, overseeing the hiring, training, and professional growth of employees.
● Adeptly handled 70 inbound calls per day.
● Achieved 92% on a mystery call
● Monitored multiple databases to keep track of all company inventory.
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
● Answer calls and meet set KPIs and targets
● Place and maintain customer orders on sales system
● In-depth knowledge of product catalogue to aid in up-selling
● Communicating with customers via telephone and emails
● Dealing with the aftersales and resolving any customer complaints
● Taking ownership of any complaints and seeing resolution to the end
● Managed team of 7 employees, overseeing the hiring, training, and professional growth of employees.
● Adeptly handled 70 inbound calls per day.
● Achieved 92% on a mystery call
● Monitored multiple databases to keep track of all company inventory.
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Training, Customer service, Sales, Service, Growth, Service Manager, UP, Manager
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