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jobs
Customer Operations Manager
Kate Margesson
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
An accomplished, upbeat and results driven customer operations manager with over 8 years business and client service experience.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2016 - ?
job
CUSOTMER OPERATIONS MANAGER
SPARTAN UK & IRELAND.
Spartan is the world leading obstacle racecourse and lifestyle brand. Spartan has a
presence in 48 countries globally
• Managed a customer service team of 3 implementing an exceptional
personalized customer experience for all racers. This saw an overall increase
of our NPS (Net Promoter Score) to an average of 78%
• Designed (artwork and copywriting) and managed all pre and post event
communications to an annual participant database of 30,000 (up 3000 YOY)
• Created and implemented a new online customer journey from point of registration to race weekend. This achieved an average NPS of 78% and saw
an overall decrease in workload on our support team leading up to race day
• Managed key stakeholder relations and executed partner contract
deliverables which contributed £170K in revenue per year
• Managed the strategic re-design, production and delivery of an innovative
corporate race day package. Delivered an increase in £60k in corporate
programme revenue through ticket sales and sponsor opportunities, up 85%
YOY
• Collaborated with Marketing and Production to ensure onsite delivery for our
partners in line with contracts
presence in 48 countries globally
• Managed a customer service team of 3 implementing an exceptional
personalized customer experience for all racers. This saw an overall increase
of our NPS (Net Promoter Score) to an average of 78%
• Designed (artwork and copywriting) and managed all pre and post event
communications to an annual participant database of 30,000 (up 3000 YOY)
• Created and implemented a new online customer journey from point of registration to race weekend. This achieved an average NPS of 78% and saw
an overall decrease in workload on our support team leading up to race day
• Managed key stakeholder relations and executed partner contract
deliverables which contributed £170K in revenue per year
• Managed the strategic re-design, production and delivery of an innovative
corporate race day package. Delivered an increase in £60k in corporate
programme revenue through ticket sales and sponsor opportunities, up 85%
YOY
• Collaborated with Marketing and Production to ensure onsite delivery for our
partners in line with contracts
Customer service, Manager, UP, Contracts, Production, Online, Support, Net, Service, Sales, Marketing, Event, Artwork, Operations manager, Database, Customer experience, Contracts, Operations, Copywriting, Design
2016 - 2016
job
MARKETING COORDINATOR
ACCESS PERFORMANCE SOLUTIONS.
APS IS A MARKETING AND BUSINESS DEVELOPMENT CONSULTATION COMPANY
• Developed and scheduled monthly social media content across
Facebook and Instagram for clients, monitored daily activity and responded to user activity
• Grew impressions for each client by 65%, drove an organic CTR
increase of 43%
Worked with graphic designers and web developers to produce
emails, social media assets, websites, brochures, digital and offline
adverts
• Managed the briefing and delivery of business copywriting
requirements. Including press releases, case studies, testimonials,
website copy, blogs, invitation copy and articles
• Developed and scheduled monthly social media content across
Facebook and Instagram for clients, monitored daily activity and responded to user activity
• Grew impressions for each client by 65%, drove an organic CTR
increase of 43%
Worked with graphic designers and web developers to produce
emails, social media assets, websites, brochures, digital and offline
adverts
• Managed the briefing and delivery of business copywriting
requirements. Including press releases, case studies, testimonials,
website copy, blogs, invitation copy and articles
Marketing, Social Media, Copywriting, Business development, Websites, Instagram, Facebook, Website copy, Website, Content, Blogs, Coordinator, Development, Web, Social
2012 - 2015
job
MARKETING COORDINATOR
PENTASYSTEMS.
PENTASYSTEMS ARE THE SOLE DISTRIBUTER OF TECHNOGYM GYM EQUIPMENT IN SOUTHERN
AFRICA
• Organised entire expo lifecycle such as Cape Argus Cycle Tour, 94.7,
Fitcon
• Designed artwork for shows, mailers and campaigns. 2D and 3D layouts
of gyms for clients using EC Design, including quoting of gym equipment on behalf of the sales consultant
AFRICA
• Organised entire expo lifecycle such as Cape Argus Cycle Tour, 94.7,
Fitcon
• Designed artwork for shows, mailers and campaigns. 2D and 3D layouts
of gyms for clients using EC Design, including quoting of gym equipment on behalf of the sales consultant
Marketing, Design, Artwork, Sales, 3D, Coordinator, 2D
My education
Blundells School
Secondary, Mathematics, English, English Literature, History, Biology, Geography (Minor in French)
Secondary, Mathematics, English, English Literature, History, Biology, Geography (Minor in French)
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