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Scrum Master with strong coaching and facilitator experience
Thalia Temmerman
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an experienced facilitator and team coach and a true advocate of agile. What I enjoy most is the ability to achieve good delivery constantly and consistently. Learning is key to a good experience, and a great team is always able to learn, innovate and deliver. I'm often known as The Glue, for being able to connect teams and stakeholders in an honest and collaborative way of working. This, I find, ensures a more positive team spirit and a better product with fewer hurdles or disappointments.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
freelance
SENIOR CONSULTANT
EMERGN.
(projects ceased due to Covid)
Engaged to consult on and support Emergn's BP account as team leader across 4 MVPs within their retail payment strategy initiatives. BP were looking to offer comparable digital payment solutions for their fleet business and as such we took four ideas from proof of concept to MVP in a vastly reduced time frame by BP standards, partnered with Cap Gemini, Deutsche Leasing and Mercedes we managed to bring to fruition viable products that greatly enhanced the customer centric experience that BP strive to achieve. Though the projects were cut short, we did succeed in getting all 4 MVPs ready for successful beta testing.
I have also been engaged on the SHL account. As part of the Emergn team, my main remit was to coach and support the inhouse product owners and bridge the skills gap to ensure effective delivery alongside the Emergn engineering teams. I coached in the ways of working including management of backlogs, understanding team velocity, product value and coached in the use of Jira coupled with confluence as part of the new ways of working delivery. Whilst a challenging client engagement, by pulling on my scrum master knowledge and instilling an Agile style of thinking and approach, we as a team achieved the objective and delivered the required 4 initiatives. Using standard ceremonies, artefacts and ways of working, the engagement moved from almost total waterfall to an effective Agile delivery.
Engaged to consult on and support Emergn's BP account as team leader across 4 MVPs within their retail payment strategy initiatives. BP were looking to offer comparable digital payment solutions for their fleet business and as such we took four ideas from proof of concept to MVP in a vastly reduced time frame by BP standards, partnered with Cap Gemini, Deutsche Leasing and Mercedes we managed to bring to fruition viable products that greatly enhanced the customer centric experience that BP strive to achieve. Though the projects were cut short, we did succeed in getting all 4 MVPs ready for successful beta testing.
I have also been engaged on the SHL account. As part of the Emergn team, my main remit was to coach and support the inhouse product owners and bridge the skills gap to ensure effective delivery alongside the Emergn engineering teams. I coached in the ways of working including management of backlogs, understanding team velocity, product value and coached in the use of Jira coupled with confluence as part of the new ways of working delivery. Whilst a challenging client engagement, by pulling on my scrum master knowledge and instilling an Agile style of thinking and approach, we as a team achieved the objective and delivered the required 4 initiatives. Using standard ceremonies, artefacts and ways of working, the engagement moved from almost total waterfall to an effective Agile delivery.
Scrum, Retail, Jira, Scrum master, Agile, Management, Engineering, Confluence, Support, Testing, Coach
2017 - 2019
job
F/L SCRUM MASTER & TEAM LEAD
GLOBAL ILABS.
Global ilabs is a subsidiary of We Are Xpert. I led the day to day management of our tech product, a Cloud based SaaS solution for high volume contingency labour which delivers across IOS, Android and Web. The app and desktop managed candidate availability and transactional requirements supporting pay and bill, time capture and the processing of up to 28,000 transactions per month for industries such as health care, teaching, construction and hospitality.
As product owner and team lead, I was the client partner on all programmes of work, guiding them through from brief to delivery. Facilitating detailed requirements interrogation including UX and UI and managing expectations by making daily decisions using agile methods and ceremonies to best suit the necessary level of responsive delivery. I simultaneously lead the core product through a code rewrite and oversaw the transition between existing and new development teams, whilst maintaining all Live clients.
I co-ran workshops covering innovation and development of new product ideas as well as developing internal products to aid best practice, one being an internal ticketing system akin to Jira, tailormade for our biggest client so we could work more specifically to their needs. As a small team, I reported directly to the founders and chairman on a weekly basis, relaying all progress and blockers, budget or time concerns, and any opportunities for further development. As Scrum Master I facilitated the internal and external development team's daily delivery excellence, being always ready to fail, learn and improve. By addressing blockers as quickly as possible progress was iterated through as quickly as possible, when working with live clients in the NHS this was crucial.
As product owner and team lead, I was the client partner on all programmes of work, guiding them through from brief to delivery. Facilitating detailed requirements interrogation including UX and UI and managing expectations by making daily decisions using agile methods and ceremonies to best suit the necessary level of responsive delivery. I simultaneously lead the core product through a code rewrite and oversaw the transition between existing and new development teams, whilst maintaining all Live clients.
I co-ran workshops covering innovation and development of new product ideas as well as developing internal products to aid best practice, one being an internal ticketing system akin to Jira, tailormade for our biggest client so we could work more specifically to their needs. As a small team, I reported directly to the founders and chairman on a weekly basis, relaying all progress and blockers, budget or time concerns, and any opportunities for further development. As Scrum Master I facilitated the internal and external development team's daily delivery excellence, being always ready to fail, learn and improve. By addressing blockers as quickly as possible progress was iterated through as quickly as possible, when working with live clients in the NHS this was crucial.
Product owner, UP, LED, Processing, Responsive, App, Web, Development, Health, Workshops, Management, Cloud, Scrum, UI, Saas, Agile, Innovation, Teaching, Scrum master, UX, Budget, Jira, IOS, Android
2016 - 2019
job
F/L HEAD OF OPERATIONS
WE ARE XPERT.
An innovation consultancy which offers creative marketing, brand and product solutions, through programmes of insight, research, innovation and design. As part of an entrepreneurial team of directors, I manage the internal processes and oversee the best practise of our teams and clients, as an advisor to the board I have contributed to the strategy and development of the business, our clients and our projects. I advise and work on project deliverables including, ideation days, concept development, brand and product development as well as event management. As project lead for the world's first 48hr dual nation live broadcast Hackathon, I facilitated the most agile use of the teams output again ensuring each piece of delivery maximised the client's expectations.
Marketing, Design, Concept Development, Product development, Operations, Research, Innovation, Agile, Event, Management, Development, Processes
2015 - 2016
job
HEAD OF STUDIO & SCRUM MASTER
BRASH BRANDS.
Brash is an international integrated agency, developing brands, comms and technology solutions for a global client base. Having been part of the start-up team, I moved into the role of Head of Studio, responsible for the workflow and resourcing, monitoring budgets and timings and ensuring the team didn't burn out in the process! I advised on and managed the implementation of Traffic Live and TeamSeer into the business, I also designed and implemented new internal engagement initiatives as well as co-designed a digital staff app. As an extension to my role I was Scrum Master for the digital team tasked with delivering the Chelsea Barracks project including hard and software development, modelling, IOT integration and deployment of MultiTaction technology. I sought to facilitate as much of an agile working environment as possible, managing relationships and delivery between the stakeholders, product owners and delivery teams and introducing Jira for the first time to manage backlogs.
Technology, UP, App, International, Software, Development, Monitoring, Implementation, Workflow, Scrum, Iot, Integration, Agile, Deployment, Software development, Scrum master, Jira
1999 - 2015
job
qualified Psychodynamic Counsellor
BBC, Adidas and the NHS.
PRIOR EMPLOYMENY HISTORY 1999 - 2015
My prior roles have involved working with leading Digital, Brand and Marketing agencies, working with senior leaders, managing operations, office and studio management and resourcing. I particularly enjoyed my time with a super yacht and private jet designer learning a totally new industry with technical and budgetary thresholds I'd not experienced before. Having also worked with brands such as The Virgin Group, the BBC, Adidas and the NHS, I have valuable experience of managing key stakeholder relationships. As a qualified Psychodynamic Counsellor, I have the added benefit of being able to address team dynamics and problem solving in a calm and open manner which complements my abilities as an effective Scrum Master, I believe the health of the team directly correlates to the health of the product, whatever it may be.
My prior roles have involved working with leading Digital, Brand and Marketing agencies, working with senior leaders, managing operations, office and studio management and resourcing. I particularly enjoyed my time with a super yacht and private jet designer learning a totally new industry with technical and budgetary thresholds I'd not experienced before. Having also worked with brands such as The Virgin Group, the BBC, Adidas and the NHS, I have valuable experience of managing key stakeholder relationships. As a qualified Psychodynamic Counsellor, I have the added benefit of being able to address team dynamics and problem solving in a calm and open manner which complements my abilities as an effective Scrum Master, I believe the health of the team directly correlates to the health of the product, whatever it may be.
Marketing, Scrum, Operations, Scrum master, Management, It, Health, Office
My education
1997
-
1999
British Counselling Center
Unspecified, Psychodynamic Counselling
Unspecified, Psychodynamic Counselling
1994
-
1997
London Metropolitan University
Bachelors, Psychology & Law
Bachelors, Psychology & Law
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