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0
jobs
Amy Clements
,
Birmingham, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
job
Marketing Coordinator
A&T Enclosures, Brierly Hill.
● Taking and editing photos, adding on logos and commentary
● Creating and scheduling posts for Linkedin, Facebook, Twitter and Instagram
● Creating the company monthly newsletter
● Planning and creating blog posts for the website - currently not
uploaded
● Conducting and analysing competitor research
● Research regarding breakthroughs within the industry
● Aiding HR with EMployee of the month
● Managing internal communications
● Creating and scheduling posts for Linkedin, Facebook, Twitter and Instagram
● Creating the company monthly newsletter
● Planning and creating blog posts for the website - currently not
uploaded
● Conducting and analysing competitor research
● Research regarding breakthroughs within the industry
● Aiding HR with EMployee of the month
● Managing internal communications
Marketing, Research, Instagram, Facebook, Linkedin, Website, Blog, Twitter, Coordinator
2020 - ?
freelance
Social Media and Marketing Manager (freelance)
L&S Gardening and Landscaping.
● Scheduling a minimum of 2 posts per day
● Using Canva to create eye catching images, mailshots and adverts
● Using facebook creator studio and facebook insights to manage and review all activity
● Analysing the optimal time to schedule posts
● Researching new products which the company can offer, if they are
affordable and how we will be able to offer it
● Increasing customer engagement with the posts
● Researching rivalling companies to ensure prices and services are kept
in line with current demand
● Conduct field research, such as going out to see what is the same
thing that is affecting customers gardens, driveways etc to ensure I
am posting relevant content
● Taking photographs of before and afters of each job
● Creating short videos using microsoft editor
● Using Canva to create eye catching images, mailshots and adverts
● Using facebook creator studio and facebook insights to manage and review all activity
● Analysing the optimal time to schedule posts
● Researching new products which the company can offer, if they are
affordable and how we will be able to offer it
● Increasing customer engagement with the posts
● Researching rivalling companies to ensure prices and services are kept
in line with current demand
● Conduct field research, such as going out to see what is the same
thing that is affecting customers gardens, driveways etc to ensure I
am posting relevant content
● Taking photographs of before and afters of each job
● Creating short videos using microsoft editor
Marketing, Social Media, Research, Facebook, Content, Field research, It, Social, Manager
2020 - 2020
job
Customer adviser/ debt collector
Sigma Financial.
● Conducting outbound calls and answering incoming calls from customers in debt
● Analyse their financial state, arrange affordable plans for them to pay
back their arrears
● Advise of consequences of missed payments and financial support
available to them
● Dealing with customer complaints and queries first hand without a
need to raise them.
During this role I won quality assurance call of the month and employee of the month in August due to my service to customers. I left this role as I finally have the chance to follow my dreams to go back into marketing.
● Analyse their financial state, arrange affordable plans for them to pay
back their arrears
● Advise of consequences of missed payments and financial support
available to them
● Dealing with customer complaints and queries first hand without a
need to raise them.
During this role I won quality assurance call of the month and employee of the month in August due to my service to customers. I left this role as I finally have the chance to follow my dreams to go back into marketing.
Marketing, Service, Quality Assurance, Support, Go
2020 - 2020
temp
Temporary Head Online Picker
unknown.
● Managing other staff members and double checking their work to ensure it is correct
● Packing orders for customers, printing off invoices and advising of any
shortages
● Doing stock take and stock corrections in accordance with reports
from the other pickers
Reason for leaving - temporary role and new employment was found
● Packing orders for customers, printing off invoices and advising of any
shortages
● Doing stock take and stock corrections in accordance with reports
from the other pickers
Reason for leaving - temporary role and new employment was found
It, Online
2019 - 2020
job
Internal Sales
Nobisco LTD.
Answering incoming calls from clients placing or chansing orders. Or
suppliers advising information regarding our orders
● Placing orders onto the CRM and ordering system, ensuring all
purchase order numbers are correct (they could be up to 20 digits long)
● Managing the orders of one particular UK company, covering their
orders, advising of shortages, discussing replacements etc..
● Liaising with warehouse and transport ensuring all information we have
regarding deliveries is up to date and correct
Reason for leaving - personal, further information can be provided over a call
suppliers advising information regarding our orders
● Placing orders onto the CRM and ordering system, ensuring all
purchase order numbers are correct (they could be up to 20 digits long)
● Managing the orders of one particular UK company, covering their
orders, advising of shortages, discussing replacements etc..
● Liaising with warehouse and transport ensuring all information we have
regarding deliveries is up to date and correct
Reason for leaving - personal, further information can be provided over a call
CRM, Sales, UP
2019 - 2019
job
SEN educational resourcer
Balfor Recruitment.
Creating a wide variety of job ad's daily, ensuring that Balfor was on
the first page of indeed every day when searching for an educational
role.
● Uploading job adverts onto the Balfor website, CV library, Indeed,
Reed and CV search on the same sites. Ensuring each job advert
differs to the last, is enticing and engaging.
● Monitoring when posts via Linkedin and all job adverts are read most
to ensure I am posting them at the most optimal time
● Arranging interview days across the west midlands and inhouse
training for candidates.
● Designing and sending out mailshots regarding new jobs, upcoming
recruitment events and training
● Social networking via linkedin to find more candidates
● Keep the CRM up to date
● Search for and interview candidates for all educational staff roles within
SEN schools across the west midlands
● Ensure all files on all candidates are kept up to date in accordance with all compliance regulations and guidelines. Review files for all
candidates and ensure they are signed off prior to any sub department
sending them out for work
Reason for leaving - The role which I was doing was one for at least 2 or 3
people. I ended up working 7 days a week and was unable to spare a few
hours a week on a Sunday to see a family member.
the first page of indeed every day when searching for an educational
role.
● Uploading job adverts onto the Balfor website, CV library, Indeed,
Reed and CV search on the same sites. Ensuring each job advert
differs to the last, is enticing and engaging.
● Monitoring when posts via Linkedin and all job adverts are read most
to ensure I am posting them at the most optimal time
● Arranging interview days across the west midlands and inhouse
training for candidates.
● Designing and sending out mailshots regarding new jobs, upcoming
recruitment events and training
● Social networking via linkedin to find more candidates
● Keep the CRM up to date
● Search for and interview candidates for all educational staff roles within
SEN schools across the west midlands
● Ensure all files on all candidates are kept up to date in accordance with all compliance regulations and guidelines. Review files for all
candidates and ensure they are signed off prior to any sub department
sending them out for work
Reason for leaving - The role which I was doing was one for at least 2 or 3
people. I ended up working 7 days a week and was unable to spare a few
hours a week on a Sunday to see a family member.
CRM, Networking, Training, Interview, Linkedin, Recruitment, Compliance, Website, Monitoring, Search, Social, UP
2019 - 2019
job
Business development executive/ live chat
Purplebricks.
property expert
Business development, Development
2016 - 2019
unknown
Training of other staff members on the tone of voice
Live Chat.
Answering over 100's of emails per day which covered general
enquiries, complaints, valuation requests etc.
● Monitoring Facebook and Twitter, responding to all customers
comments and messages. These could be anything from a complaint
to a simple thank you.
● Answering online chats from customers, responding within 30-60
seconds. On average I would speak to around 12-15 customers at any
one time
● Training of other staff members on the tone of voice for the company
on social media sites, emails and live chat.
● Training for other staff members on lettings, sales and pitching
Business Development Executive
● Making over 100 calls per day to customers who have declared they
either have a property to sell or let. Customers who have requested a
valuation, or have simply sent a request through rightmove or zoopla.
● Booking a minimum of 6 - 10 sales or lettings valuations per day
● Sending out team statistics, encouragement and hosting team
incentives
During my time at Purplebricks I won multiple "heart" recommendations. This
is when someone in the company commends an employee for their incredible
customer service. I received this from multiple local property experts. I won top
valuation expert twice, won multiple incentives, became the top employee with the highest conversion and most instructions. Conducted multiple
fundraising events.
Reason for leaving - There was no room for progression, I was offered an
opportunity to work in recruitment where there was room for progression and took it
enquiries, complaints, valuation requests etc.
● Monitoring Facebook and Twitter, responding to all customers
comments and messages. These could be anything from a complaint
to a simple thank you.
● Answering online chats from customers, responding within 30-60
seconds. On average I would speak to around 12-15 customers at any
one time
● Training of other staff members on the tone of voice for the company
on social media sites, emails and live chat.
● Training for other staff members on lettings, sales and pitching
Business Development Executive
● Making over 100 calls per day to customers who have declared they
either have a property to sell or let. Customers who have requested a
valuation, or have simply sent a request through rightmove or zoopla.
● Booking a minimum of 6 - 10 sales or lettings valuations per day
● Sending out team statistics, encouragement and hosting team
incentives
During my time at Purplebricks I won multiple "heart" recommendations. This
is when someone in the company commends an employee for their incredible
customer service. I received this from multiple local property experts. I won top
valuation expert twice, won multiple incentives, became the top employee with the highest conversion and most instructions. Conducted multiple
fundraising events.
Reason for leaving - There was no room for progression, I was offered an
opportunity to work in recruitment where there was room for progression and took it
Statistics, Social, Booking, Online, Development, Monitoring, Hosting, Pitching, It, Twitter, Social Media, Service, Recruitment, Sales, Customer service, Facebook, Training, Fundraising, Business development
2015 - 2016
internship
Marketing and Sales Apprentice
The Old Rep Theatre.
Live Chat
● Creating and scheduling posts on facebook, twitter and instagram.
● Looking at the daily most used hashtags on twitter to see if there is a
way to incorporate them into that days post to increase visibility
● Creating marketing plans per show, including leaflet distribution,
contacting schools or centres who may be interested, press releases
etc
● Creating a throwback thursday tradition on instagram, showing the history of the old rep to increase engagement.
● Liaising with the coffee shop franchise which was opposite to agree to sole marketing rights within their cafe's, discounted coffee for all staff
and in exchange they would be able to sell their products on show
nights
● Conducting research into other theatres and what they charge for food
and drink, as well as for their shows to ensure we were charging
realistic and competitive amounts
● Liaising with all departments in order to gain a better understanding of their roles and post about it on all social media sites to further engage
customers.
● Manage mailshots sent to customers, calling companies which may be
interested in seeing the show and upselling that an early booking
means a lower cost
Reason for leaving - I needed to care for family
● Creating and scheduling posts on facebook, twitter and instagram.
● Looking at the daily most used hashtags on twitter to see if there is a
way to incorporate them into that days post to increase visibility
● Creating marketing plans per show, including leaflet distribution,
contacting schools or centres who may be interested, press releases
etc
● Creating a throwback thursday tradition on instagram, showing the history of the old rep to increase engagement.
● Liaising with the coffee shop franchise which was opposite to agree to sole marketing rights within their cafe's, discounted coffee for all staff
and in exchange they would be able to sell their products on show
nights
● Conducting research into other theatres and what they charge for food
and drink, as well as for their shows to ensure we were charging
realistic and competitive amounts
● Liaising with all departments in order to gain a better understanding of their roles and post about it on all social media sites to further engage
customers.
● Manage mailshots sent to customers, calling companies which may be
interested in seeing the show and upselling that an early booking
means a lower cost
Reason for leaving - I needed to care for family
Marketing, Social Media, Research, Exchange, Instagram, Facebook, Marketing and sales, Sales, Twitter, It, Booking, Social
My education
The Open University
N/a, English Literature and Creative Writing (Minor in Marketing)
N/a, English Literature and Creative Writing (Minor in Marketing)
London School Of Planning And Management
Secondary, Customer Service Level
Secondary, Customer Service Level
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