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Process Manager
Chetna Kashmiri
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A Transformation manager and problem solver with experience in end-to-end change management, project management and business process management/ improvement across several Fortune 500 companies in Asia, Europe & UK. Have a wide experience of training and coaching Senior leadership (CXO level) down to the grassroots in order to drive process performance and cultural change. Have exposure to driving strategy to the customer and operational processes. Results-driven and high energy professional with a talent for making a positive impact on individuals and organisations.
Markets
United States
Canada
(Remote
only)
United Kingdom
France
Germany
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
DIRECTOR
BASICS OF BUSINESS EXCELLENCE.
• Working as a consultant for Business Process management, end to end change management and CRM Implementation for a Trading company. This entails guiding the business teams in Europe, America, Middle East & Asia in defining their strategy, designing and improving the overall Process framework, conducting workshops on process management, assessing process maturity, and managing stakeholder expectations. The business processes cover the entire value chain from customer management processes, supplier management processes, operations and support processes. Also helping the business teams for identifying the right set of process measures along with inputs on data analysis. Facilitating the strategy process and project managing a customized CRM and BI solution.
• Involved in leading projects on behalf of industry associations to assess company readiness and maturity of processes and results based on EFQM (European Foundation for Quality Management) Model. The projects have been conducted in companies operating airports, logistics and security solutions, manufacturing, amongst others.
• Volunteering with a Not for Profit Organisation
• Involved in leading projects on behalf of industry associations to assess company readiness and maturity of processes and results based on EFQM (European Foundation for Quality Management) Model. The projects have been conducted in companies operating airports, logistics and security solutions, manufacturing, amongst others.
• Volunteering with a Not for Profit Organisation
Change management, Data Analysis, CRM, Operations, Business Process Management, Management, Security, Quality Management, Workshops, Implementation, Support, Organization, BEE, Framework, Processes, Asia
2013 - 2017
project
GLOBAL HEAD, BUSINESS EXCELLENCE
TATA INTERNATIONAL.
BASICS OF BUSINESS EXCELLENCE.
• Led company wide Change initiatives using Business Excellence frameworks, continuous improvement (including lean) and customer focus. This resulted in overall impact on the bottomline through reduction in cycle times and waste, improved productivity and employee engagement, building a robust relationship with customers and creating a process centric organisation
• Project managed implementation of customer processes, deep dives and customized "winning customers" workshop. This resulted in improving customer centricity, response time, converting some of the break away customers and increasing the share of wallet
• Project managed the automation for some of the customer processes through internal IT resources
• Project managed operational excellence change initiative which included lean methodology. Resulted in improving overall productivity by 10%
• Worked closely with Communication, Training and HR teams to design and deliver trainings and communication campaigns to help with the awareness and execution of change initiatives across levels. Also facilitated the documentation of key processes, SOPs, reference manuals, instructions, etc.
Technological University of Philippines
• Project managed implementation of customer processes, deep dives and customized "winning customers" workshop. This resulted in improving customer centricity, response time, converting some of the break away customers and increasing the share of wallet
• Project managed the automation for some of the customer processes through internal IT resources
• Project managed operational excellence change initiative which included lean methodology. Resulted in improving overall productivity by 10%
• Worked closely with Communication, Training and HR teams to design and deliver trainings and communication campaigns to help with the awareness and execution of change initiatives across levels. Also facilitated the documentation of key processes, SOPs, reference manuals, instructions, etc.
Training, Continuous improvement, Lean, Implementation, Operational Excellence, Business excellence, Organization, Workshop, Processes, CRM implementation, Automation, Business Process Management, Data Analysis, Change management
2011 - 2013
job
SENIOR BUSINESS EXCELLENCE MANAGER
TATA STEEL EUROPE.
• Facilitated the implementation of overall roadmap for business excellence framework and strategy through the OGSM model. Conducted trainings on Business Excellence (certification as well as practical application of business excellence)
• Coached senior leadership (ExCo) to guide them for driving transformation and process centricity
• Managed communication around transformation initiatives including the designing and content management of the Business Excellence website.
• Coached senior leadership (ExCo) to guide them for driving transformation and process centricity
• Managed communication around transformation initiatives including the designing and content management of the Business Excellence website.
Content Management, Leadership, Management, Website, Content, Implementation, Transformation, Business excellence, Guide, Framework, Manager
2007 - 2011
freelance
SENIOR CONSULTANT
TATA BUSINESS EXCELLENCE GROUP.
• Facilitated Group wide transformation initiatives in some of the Tata companies through account management, assessment, training and consultancy using Business Excellence frameworks
• Trained more than 1000 people across the Tata group
• Consistently delivered a 20% cost reduction yoy without affecting the quality and customer feedback while leading the Tata group level programs
• Trained more than 1000 people across the Tata group
• Consistently delivered a 20% cost reduction yoy without affecting the quality and customer feedback while leading the Tata group level programs
Account management, Training, SoMe, Management, Transformation, Assessment, Business excellence
2006 - 2007
job
CHIEF MANAGER
ICICI BANK.
• Change champion for building a quality culture through communication, engagement and process improvements
• Achieved reduced customer TAT, improved productivity through lean projects in businesses
• Built knowledge sharing through external best practices
• Conceptualised and deployed Business Problem Solving Team Competitions in various businesses of ICICI bank
• Achieved reduced customer TAT, improved productivity through lean projects in businesses
• Built knowledge sharing through external best practices
• Conceptualised and deployed Business Problem Solving Team Competitions in various businesses of ICICI bank
Lean, Manager
1997 - 2006
job
SENIOR MANAGER
ADITYA BIRLA MANAGEMENT CORPORATION.
• Assessor, Trainer, Improvement Coach and Learning Champion
• Key resource for driving cultural and process transformation across the Aditya Birla group companies
• Designed and deployed customised training workshops on improvement methodologies like waste elimination, 5S, lean, Process mapping, kaizens, etc.
• Guided business teams for process improvements through lean and CI methodologies having an impact on Quality, Productivity, Cost, Cycle times, Customer experience, Safety and Employee morale
• Managed the learning and sharing of best practices through organizing learning missions, Best practice conclave
• Led large global initiatives like Team competitions (covering more than 75 companies) for building a culture of continuous improvement and innovations
• Key resource for driving cultural and process transformation across the Aditya Birla group companies
• Designed and deployed customised training workshops on improvement methodologies like waste elimination, 5S, lean, Process mapping, kaizens, etc.
• Guided business teams for process improvements through lean and CI methodologies having an impact on Quality, Productivity, Cost, Cycle times, Customer experience, Safety and Employee morale
• Managed the learning and sharing of best practices through organizing learning missions, Best practice conclave
• Led large global initiatives like Team competitions (covering more than 75 companies) for building a culture of continuous improvement and innovations
Customer experience, Training, Continuous improvement, Lean, Workshops, Process Mapping, Transformation, Safety, Coach, Manager, LED
My education
1995
-
1997
Technological University of Philippines
Masters in Management, Management
Masters in Management, Management
1989
-
1994
Punjab University
Bachelors, Architecture
Bachelors, Architecture
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