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IT Programme Manager specialising in Retail and Food Manufacturing sectors
Paul Dawson
,
Swadlincote, United Kingdom
Experience
Other titles
Skills
I'm offering
http://*******.**** ** ** **
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
freelance
Senior Solution Consultant
Solutions for Retail Brands.
Currently consulting, advising and managing global projects for some of the worlds largest retail entities.
As Senior Solution Consultant, daily responsibilities include;
• Technical Report Authoring
• Business Analysis
• Hands on approach to systems configuration, analysis, deployment
As Senior Solution Consultant, daily responsibilities include;
• Technical Report Authoring
• Business Analysis
• Hands on approach to systems configuration, analysis, deployment
Retail, Business Analysis, Deployment, SoMe, Consulting
2016 - 2019
job
Implementation Manager
Systems Integration.
Software House delivering own Factory Management systems, ERP, WMS, QMS
January 2016 - August 2019
Reporting to Operations Director - Main Duties include;
• Product Management
◦ Client Business Analysis
◦ Production and Communication of Functional Requirements Documentation
◦ Testing Proposed Solution at Prototype phase
◦ SQL database production and maintenance
◦ Bespoke SSRS report creation
• Implementation Project Management
◦ Daily use of MS Project and SharePoint to aid Project Management across a ranging portfolio of active live installations
◦ Arranging and delivering Tailored client demonstration of Proposed systems
◦ Managing Installation of Modular ERP software (including EQMS) and hardware for multiple concurrent projects spanning U.K., USA and Canada -systems introduction to live production environment
◦ Ensuring projects are managed and completed within a timely manner and within budget
◦ End User training including Documentation and Go Live Support
◦ Site Based Software delivery, approximately 60% onsite 40% office currently
• Team Management
◦ Process Mapping and Continuous Improvement to aid streamlining the delivery process and facilitate Agile Software development
◦ Managing Time and Job Allocation for Implementation/Project Management Team - Kanban board planning in 2 weekly iterations
◦ Coaching and Mentoring to the Implementation Team
◦ Performance Management including target setting and regular task-based appraisals
◦ Recruitment and Selection, including new starter on-boarding
◦ Stakeholder Communication - including regular project progress reports, executive summary, development requirement tracking
January 2016 - August 2019
Reporting to Operations Director - Main Duties include;
• Product Management
◦ Client Business Analysis
◦ Production and Communication of Functional Requirements Documentation
◦ Testing Proposed Solution at Prototype phase
◦ SQL database production and maintenance
◦ Bespoke SSRS report creation
• Implementation Project Management
◦ Daily use of MS Project and SharePoint to aid Project Management across a ranging portfolio of active live installations
◦ Arranging and delivering Tailored client demonstration of Proposed systems
◦ Managing Installation of Modular ERP software (including EQMS) and hardware for multiple concurrent projects spanning U.K., USA and Canada -systems introduction to live production environment
◦ Ensuring projects are managed and completed within a timely manner and within budget
◦ End User training including Documentation and Go Live Support
◦ Site Based Software delivery, approximately 60% onsite 40% office currently
• Team Management
◦ Process Mapping and Continuous Improvement to aid streamlining the delivery process and facilitate Agile Software development
◦ Managing Time and Job Allocation for Implementation/Project Management Team - Kanban board planning in 2 weekly iterations
◦ Coaching and Mentoring to the Implementation Team
◦ Performance Management including target setting and regular task-based appraisals
◦ Recruitment and Selection, including new starter on-boarding
◦ Stakeholder Communication - including regular project progress reports, executive summary, development requirement tracking
Development, Recruitment, SSRS, Implementation, Process Mapping, Support, Team management, Hardware, Testing, Kanban, Office, Software, Wms, Production, USA, Factory management, Go, Manager, SharePoint, Project Management, Coaching, Operations, Business Analysis, Budget, Product Management, Software development, ERP, Sql, Training, Agile, Mentoring, Performance Management, Continuous improvement, Database, Management
2014 - 2014
job
Operations Manager
Secus.
Responsible for full day to day running of field and office Operations, leading approximately 25 office based colleagues, including 3 senior managers, 5 department managers, and 130 field based employees.
Key Responsibilities included;
• Mentoring and coaching - employee engagement
• Managing departmental budgets
• Absence management
• Performance management including Target Setting
• Discipline and Grievance
• Maintaining accurate personnel records for Internal Staff and Subcontractors
• MI creation and analysis
• Cost controls, budgeting and forecasting
• KPI management
• Recruitment and Selection
• Reviews, Appraisals and Personal Development Plans
• Internal Compliance and Auditing
• Client Liaison
• Property/Asset Management
• Dynamics CRM 2011 development
• SugarCRM support and development
• Business Development Management
Key Responsibilities included;
• Mentoring and coaching - employee engagement
• Managing departmental budgets
• Absence management
• Performance management including Target Setting
• Discipline and Grievance
• Maintaining accurate personnel records for Internal Staff and Subcontractors
• MI creation and analysis
• Cost controls, budgeting and forecasting
• KPI management
• Recruitment and Selection
• Reviews, Appraisals and Personal Development Plans
• Internal Compliance and Auditing
• Client Liaison
• Property/Asset Management
• Dynamics CRM 2011 development
• SugarCRM support and development
• Business Development Management
Management, Manager, Dynamics CRM, Office, Development, KPI, Support, Compliance, Recruitment, Asset Management, Business development, Employee Engagement, Operations manager, Performance Management, Mentoring, Forecasting, Operations, CRM, Coaching
1997 - 2012
job
Retail Manager
Morrisons.
Accountable for various departments across an enjoyable and challenging retail career, spanning 2 spells. Managed up to 55 people with turnover of approx. £350,000 per week or £1.4m per month. Scheduling, disciplinary matters, planning, organising, prioritising, space and promotions planning. Key Holder.
As Duty Night Manager I was responsible for overseeing the successful operation of the 24 hour needs of the business. Accountable for whole operation, with key duties based within the grocery and warehouse aspects of the business. Main duties in role as below, with addition of:
• Maximising Sales and Availability
• Setting Pace and Standards
• Expenditure Controls
• Staff Discipline
As Duty Night Manager I was responsible for overseeing the successful operation of the 24 hour needs of the business. Accountable for whole operation, with key duties based within the grocery and warehouse aspects of the business. Main duties in role as below, with addition of:
• Maximising Sales and Availability
• Setting Pace and Standards
• Expenditure Controls
• Staff Discipline
Retail, Sales, Manager, UP
2005 - 2006
job
Store Manager
Lidl UK.
Took an opportunity to become Store Manager and Non- Food Specialist, providing store support around the midlands region.
Support, Manager
My education
2018
-
2020
The Open University
BSc, Open (Minor in Business Management, Business)
BSc, Open (Minor in Business Management, Business)
2007
-
2008
n/a
Secondary, Level 3 MAS Records (Minor in Music)
Secondary, Level 3 MAS Records (Minor in Music)
2006
-
2007
Kidderminster College
BTEC, Music
BTEC, Music
1999
-
2002
University of Central England
Hndhncorequivalent, Business and Economics
Hndhncorequivalent, Business and Economics
1993
-
1999
Wilnecote High School
Secondary, English Language
Secondary, English Language
1990
-
1997
Wilnecote High School
Secondary, C, C, D, GCSE and A Level
Secondary, C, C, D, GCSE and A Level
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