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Expert
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CRM and Digital Marketing Expert
Rupert Laslett
,
Canterbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Implementing CRM and Digital Marketing solutions. Covering: design, build, test, implementation and operate.
PROFESSIONAL MEMBERSHIPS
Member, Change Management Institute (CMI)
Member, Association of Project Managers (APM)
Member, British Computer Society (BCS)
TECHNICAL ACCREDITATIONS & CERTIFICATIONS
DEVOPS / AGILE / SCRUM MASTER (AGILE DEVOPS Software Development Framework)
ITIL Service Management Framework (V4 Foundation)
PRINCE2 Projects IN Controlled Environments (Structured Project Management)
PMP Project Management Professional | Project Management Institute (PMI)
Lean Six Sigma & Kanban (Lean & Continuous Improvement Methodologies)
BUSINESS & CHANGE MANAGEMENT
BPR Business Process Re-Engineering (Business Process Re-Design & Optimisation)
ADKAR Change Management Model (Powerful Change Management Methodology)
DSDM Dynamic Systems Development Methodology (AGILE Project Delivery Framework)
RUP Rational Unified Process; UML Unified Modelling Language (Software Development Process Framework)
SSADM Structured Systems Analysis & Design Method (Information Systems Analysis & Design)
TECHNICAL LEADERSHIP OVERSIGHT
Enterprise Solutions: CRM / SALESFORCE.COM, Global SAP ERP Implementation, B2C E-Commerce Platform, CRM & Direct
Marketing Solution (EPIPHANY), Website CMS (Content Management System), Marketing & Real-Time Technology Platform,
Credit Card Merchant Services (PCI DSS Compliance), BPO Outsourcing, Shared Services & In-Sourcing
Digital Transformation: Digital Technologies & Innovation, Digital Process Automation, Digitalisation Strategy & Roadmap
IT Governance: AGILE / SCRUM MASTER / DEVOPS Methods, PMO Frameworks, Change Management Centre of Excellence.
PROFESSIONAL MEMBERSHIPS
Member, Change Management Institute (CMI)
Member, Association of Project Managers (APM)
Member, British Computer Society (BCS)
TECHNICAL ACCREDITATIONS & CERTIFICATIONS
DEVOPS / AGILE / SCRUM MASTER (AGILE DEVOPS Software Development Framework)
ITIL Service Management Framework (V4 Foundation)
PRINCE2 Projects IN Controlled Environments (Structured Project Management)
PMP Project Management Professional | Project Management Institute (PMI)
Lean Six Sigma & Kanban (Lean & Continuous Improvement Methodologies)
BUSINESS & CHANGE MANAGEMENT
BPR Business Process Re-Engineering (Business Process Re-Design & Optimisation)
ADKAR Change Management Model (Powerful Change Management Methodology)
DSDM Dynamic Systems Development Methodology (AGILE Project Delivery Framework)
RUP Rational Unified Process; UML Unified Modelling Language (Software Development Process Framework)
SSADM Structured Systems Analysis & Design Method (Information Systems Analysis & Design)
TECHNICAL LEADERSHIP OVERSIGHT
Enterprise Solutions: CRM / SALESFORCE.COM, Global SAP ERP Implementation, B2C E-Commerce Platform, CRM & Direct
Marketing Solution (EPIPHANY), Website CMS (Content Management System), Marketing & Real-Time Technology Platform,
Credit Card Merchant Services (PCI DSS Compliance), BPO Outsourcing, Shared Services & In-Sourcing
Digital Transformation: Digital Technologies & Innovation, Digital Process Automation, Digitalisation Strategy & Roadmap
IT Governance: AGILE / SCRUM MASTER / DEVOPS Methods, PMO Frameworks, Change Management Centre of Excellence.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
project
Lead Salesforce Consultant
Canterbury Christ Church University – Salesforce Improvement Programme: Salesforce lead, responsible for leading the successful implementation of a portfolio of Salesforce improvement projects. Covering the full engagement life cycle from requirements, design, build, deployment, and operation. Salesforce Projects for: HEDA, Pardot, Sales, Marketing and enterprise systems integration. Extensive use of FormAssembly integrated with Salesforce.
Actively involved in gathering requirements shaping the business process and building/configuring Salesforce for the various departments and business.
Actively involved in gathering requirements shaping the business process and building/configuring Salesforce for the various departments and business.
It project management, System Design, Change management, Business Process Management, Application development, Cloud, Integration, Functional testing
My education
2008
-
2009
University of Houston
BA Degree, Business Managment & Administration
BA Degree, Business Managment & Administration
1987
-
1989
Canterbury College
HND, Automotive Engineering
HND, Automotive Engineering
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