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Senior
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0
jobs
Kellie Champion
,
Oxford, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2017 - 2019
job
Senior Account Manager
SFD.
• Working across 2 large clients to fulfil a business target of £5.3 Million.
• Operating as the lead point of contact for all matters on each account.
• Negotiating contracts and close agreements in order to maximise profit.
• Developing a trusted advisor relationship with accounts, customer stakeholders and executive sponsors.
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives.
• Developing new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Forecasting account pipeline and report weekly in meetings.
• Validating opportunities against account strategy and internal capabilities.
• Preparing and presenting opportunities using "Business Case" approach for internal approval process.
• Identify participants and lead internal project briefs for engagement up until operational sign-off.
• Being responsible for all allocated client pitches including audience, documentation and presentation.
• Sign-off final project presentation to the client.
• Operating as the lead point of contact for all matters on each account.
• Negotiating contracts and close agreements in order to maximise profit.
• Developing a trusted advisor relationship with accounts, customer stakeholders and executive sponsors.
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives.
• Developing new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Forecasting account pipeline and report weekly in meetings.
• Validating opportunities against account strategy and internal capabilities.
• Preparing and presenting opportunities using "Business Case" approach for internal approval process.
• Identify participants and lead internal project briefs for engagement up until operational sign-off.
• Being responsible for all allocated client pitches including audience, documentation and presentation.
• Sign-off final project presentation to the client.
Forecasting, Contracts, Account Manager, Sales, Business Case, Presenting, Trusted Advisor, Contracts, Manager, UP
2013 - 2013
temp
Key Account Manager - Temporary Contract
RM Education.
• Established and maintained strong partnerships and relationships with current and potential key accounts.
• As part of the Key Account Team, I developed, reviewed and delivered focused and effective strategies, and tactics to deliver the order intake, strategic product targets and margin objectives.
• Worked across three distinct patches, I hit an average of 105% of the full year target of each, delivering revenues in excess of £7m and profits of over £1.3m.
• Maximised the long-term business pipeline and order conversion by up-selling and cross-selling the whole range of RM products and services.
• Delivered a timely and accurate forecast on a monthly basis on behalf of patch team and presented to the senior group leader.
• Facilitated short, medium and long-term planning at team, department and organisational levels.
• As part of the Key Account Team, I developed, reviewed and delivered focused and effective strategies, and tactics to deliver the order intake, strategic product targets and margin objectives.
• Worked across three distinct patches, I hit an average of 105% of the full year target of each, delivering revenues in excess of £7m and profits of over £1.3m.
• Maximised the long-term business pipeline and order conversion by up-selling and cross-selling the whole range of RM products and services.
• Delivered a timely and accurate forecast on a monthly basis on behalf of patch team and presented to the senior group leader.
• Facilitated short, medium and long-term planning at team, department and organisational levels.
Account Manager, Forecast, Manager, UP
2010 - 2013
job
Credit Controller
Timbmet Ltd.
• Managed 515 established, active accounts with individual monthly expenditures ranging from £1000 - £120,000
• Responsible for the monitoring and collection of outstanding debt from the 1st of each month, collecting on average £700,000.00 - £1,250,000 (01-60+ days) in that period, often settling in advance of payment deadlines and setting the performance standard for the rest of my team.
• Responsible for the management and timely and accurate allocation of BACS, cheques and credit card payments to the correct accounts on a daily basis, contributing to the safeguarding the organisation's operational turnover.
• Created and maintained Cash and Credit accounts for customers, and researched, profiled, managed each account to establish credit rating and minimize the risk exposure of the business.
• Engaged with customers who had outstanding debt, establishing and implementing successful, practical and workable plans to successfully settle their accounts and if/where appropriate escalating collection further through debt management process(es) and initiating legal action.
• Consistently achieved and exceeded all productivity targets set with the majority of the day focused on direct customer engagement.
• Exemplary focus on customer service, supporting and aiding the appropriate escalation of any queries or disputes and monitoring and supporting the process to ensure their resolution.
• Responsible for the monitoring and collection of outstanding debt from the 1st of each month, collecting on average £700,000.00 - £1,250,000 (01-60+ days) in that period, often settling in advance of payment deadlines and setting the performance standard for the rest of my team.
• Responsible for the management and timely and accurate allocation of BACS, cheques and credit card payments to the correct accounts on a daily basis, contributing to the safeguarding the organisation's operational turnover.
• Created and maintained Cash and Credit accounts for customers, and researched, profiled, managed each account to establish credit rating and minimize the risk exposure of the business.
• Engaged with customers who had outstanding debt, establishing and implementing successful, practical and workable plans to successfully settle their accounts and if/where appropriate escalating collection further through debt management process(es) and initiating legal action.
• Consistently achieved and exceeded all productivity targets set with the majority of the day focused on direct customer engagement.
• Exemplary focus on customer service, supporting and aiding the appropriate escalation of any queries or disputes and monitoring and supporting the process to ensure their resolution.
REST, Customer service, Management, Service, Monitoring, Organization
My education
University of Derby
Certification, N/a
Certification, N/a
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