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Business / Technical analyst with a diverse background
Peter Daniel Vaughan
,
Didcot, United Kingdom
Experience
Other titles
Skills
I'm offering
I love being the glue that holds projects together, largely by translating the functional and non-functional requirements of the business to the technical teams and then liaising between them as the project continues.
With a background in IT support and training, I'm well suited to writing documentation, training non-technical users in use of new technology and also providing all the scheduling and change approval work needed in the background.
Further to this, I am also well versed in doing large scale data analysis (using Power BI and SQL) as well as providing reporting from that data analysis (using Power BI and SSRS) in order to communicate the status of the project to key stakeholders.
Finally, in my most recent role, I migrated around 100TB of data from user shares for ~8,000 users to OneDrive (Office 365) using and then processed around 400TB and migrated 150TB of data from department shared to SharePoint Online, all using ShareGate (PowerShell scripts)
With a background in IT support and training, I'm well suited to writing documentation, training non-technical users in use of new technology and also providing all the scheduling and change approval work needed in the background.
Further to this, I am also well versed in doing large scale data analysis (using Power BI and SQL) as well as providing reporting from that data analysis (using Power BI and SSRS) in order to communicate the status of the project to key stakeholders.
Finally, in my most recent role, I migrated around 100TB of data from user shares for ~8,000 users to OneDrive (Office 365) using and then processed around 400TB and migrated 150TB of data from department shared to SharePoint Online, all using ShareGate (PowerShell scripts)
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
freelance
BUSINESS | TECHNICAL ANALYST
Elsevier.
Managed a major ITSM project, migrating data from multiple on-premises systems to Office 365.
♦ Processed data migrations without obstacles impacting the business by identifying and managing key stakeholders.
♦ Agreed KPI's and metrics to enable clear RAG reporting through close coordination with key stakeholders.
♦ Identified key opportunities and sorted problems for RAID log by analysing business processes.
♦ Streamlined business change with all business stakeholders across EMEA, APAC, and AMER.
♦ Developed multiple migration schedules with targeted milestones and resource costs to allow increased speed or cost reductions.
♦ Migrated GDPR critical HR, Legal, Finance and Operations data to SharePoint from inception to completion and transition to BAU.
♦ Facilitated and employed process workshops as well as produced instructional videos for both end users and technical support.
♦ Ensured overall adherence ITSM (IT Service Management)
♦ Delivered OneDrive data migration through to completion.
♦ Administered project documentation in alignment with ITIL best practice framework.
♦ Developed RACI to streamline operations throughout project lifecycle.
♦ Provided hyper care as part of the exception management process and conveyed knowledge to the BAU support teams.
♦ Utilised Sharegate, Active Directory, Service Now, Microsoft SCCM and Fresh Service.
♦ Operated following Waterfall, Agile, and Prince2 frameworks as required.
♦ Processed data migrations without obstacles impacting the business by identifying and managing key stakeholders.
♦ Agreed KPI's and metrics to enable clear RAG reporting through close coordination with key stakeholders.
♦ Identified key opportunities and sorted problems for RAID log by analysing business processes.
♦ Streamlined business change with all business stakeholders across EMEA, APAC, and AMER.
♦ Developed multiple migration schedules with targeted milestones and resource costs to allow increased speed or cost reductions.
♦ Migrated GDPR critical HR, Legal, Finance and Operations data to SharePoint from inception to completion and transition to BAU.
♦ Facilitated and employed process workshops as well as produced instructional videos for both end users and technical support.
♦ Ensured overall adherence ITSM (IT Service Management)
♦ Delivered OneDrive data migration through to completion.
♦ Administered project documentation in alignment with ITIL best practice framework.
♦ Developed RACI to streamline operations throughout project lifecycle.
♦ Provided hyper care as part of the exception management process and conveyed knowledge to the BAU support teams.
♦ Utilised Sharegate, Active Directory, Service Now, Microsoft SCCM and Fresh Service.
♦ Operated following Waterfall, Agile, and Prince2 frameworks as required.
Service, Processes, Framework, Office, KPI, Analyst, Support, It, Workshops, Content, Service Management, Operations, Analytics, Finance, Management, GDpr, Agile, SharePoint, Active Directory, ITIL, Prince2, Office 365
2018 - 2018
freelance
GDPR Data Analyst & Reporting Manager
Elsevier.
• Managing senior stakeholders (business and technical) to ensure requirements were met
• Defined and delivered a series of reporting dashboards and web-based reports for senior management and executives
• Reporting on the Data Register; monitoring data completeness, quality and implications in terms of GDPR risk profile
• Producing agreed automated and ad hoc reports on the GDPR programme
• Managed the structure and version management for all the project documentation.
• Manipulated large data sets to enable filtering by multiple categories (business units, technical departments, risk)
• Extracting, combining and preparing data from the Register and other programme data sources
• Facilitated testing and external audits (snapshot in time assessments)
• Importing of data into SQL via SSDT and PowerShell to enable real time detailed reporting in SSRS via Visual Studio
• Defined and delivered a series of reporting dashboards and web-based reports for senior management and executives
• Reporting on the Data Register; monitoring data completeness, quality and implications in terms of GDPR risk profile
• Producing agreed automated and ad hoc reports on the GDPR programme
• Managed the structure and version management for all the project documentation.
• Manipulated large data sets to enable filtering by multiple categories (business units, technical departments, risk)
• Extracting, combining and preparing data from the Register and other programme data sources
• Facilitated testing and external audits (snapshot in time assessments)
• Importing of data into SQL via SSDT and PowerShell to enable real time detailed reporting in SSRS via Visual Studio
Sql, GDpr, Management, Visual Studio, PowerShell, SSRS, Analyst, Monitoring, Testing, Web, Manager, SSDT
2017 - 2017
freelance
Privacy Data Register Administrator
Elsevier.
• Extracting, combining and preparing data from the Privacy Data Register and other programme data sources for analysis
• Monitoring and tracking the level of input to the Privacy Data Register from stakeholders
• Following up with stakeholders to ensure that input to the Register takes place
• Providing procedure guidance for the GDPR programme to enable the flow of data from the Privacy Data Register to another solution (Data Architecture solution) in accordance with the agreed procedures and GDPR principles
• Developing procedural documentation for the administrative processes that are required for the Privacy Data Register
• Working closely with the programme team to refine and improve the way the Privacy Data Register is administered
• Supporting the transition to BAU to allocated Elsevier resources at the end of the assignment
• Managed the structure and version management for all the project documentation.
• Monitoring and tracking the level of input to the Privacy Data Register from stakeholders
• Following up with stakeholders to ensure that input to the Register takes place
• Providing procedure guidance for the GDPR programme to enable the flow of data from the Privacy Data Register to another solution (Data Architecture solution) in accordance with the agreed procedures and GDPR principles
• Developing procedural documentation for the administrative processes that are required for the Privacy Data Register
• Working closely with the programme team to refine and improve the way the Privacy Data Register is administered
• Supporting the transition to BAU to allocated Elsevier resources at the end of the assignment
• Managed the structure and version management for all the project documentation.
GDpr, Management, Architecture, Monitoring, Administrator, Processes, UP
2017 - 2017
freelance
DATA ANALYST
Micro Focus International.
Owned a major ITSM project, streamlining multiple CMDB's following a significant acquisition.
♦ Processed data migrations without obstacles impacting the business by identifying and managing key stakeholders.
♦ Consulted the relevant stakeholders to obtain the data required for the desired result of the project.
♦ Performed gap analysis following data validation and normalisation.
♦ Documenting the ITIL orientated processes ready for service transition.
♦ Managed the structure and version management for all the project documentation.
♦ Processed data migrations without obstacles impacting the business by identifying and managing key stakeholders.
♦ Consulted the relevant stakeholders to obtain the data required for the desired result of the project.
♦ Performed gap analysis following data validation and normalisation.
♦ Documenting the ITIL orientated processes ready for service transition.
♦ Managed the structure and version management for all the project documentation.
ITIL, Management, Service, Analyst, Service Transition, Processes
2016 - 2017
job
SERVICE DESK LEAD
Micro Focus International.
Planned the implementation process for a new service desk model.
♦ Defined the new standard practices and model for breaking out the service desk into strict 1st and 2nd line support (as per ITIL).
♦ Consolidated the oversight and metrics (KPI's) for IT support, including developing dashboard reports.
♦ Acted as the single point of contact for any executives during the lifecycle of their issues.
♦ Defined the new standard practices and model for breaking out the service desk into strict 1st and 2nd line support (as per ITIL).
♦ Consolidated the oversight and metrics (KPI's) for IT support, including developing dashboard reports.
♦ Acted as the single point of contact for any executives during the lifecycle of their issues.
It support, ITIL, Service, Implementation, It, Support, KPI
2014 - 2016
freelance
IT Support Analyst
Micro Focus International.
• Brought in initially to image and ship a large batch of laptops for a significant hardware rollout
• Brought the procurement process under the control of the support services team
• Integrated myself into the team through documentation and IT support experience
• Laptop and desktop support (hardware and software)
• Networking (patching ports or diagnosing faults)
• Global and local end user support
• Global and local software licensing management and procurement
• Documenting the processes and procedures (following the ITIL best practice framework)
• Provision of scheduled and ad hoc reporting
• Taking on all available project work
• Asset management
• Brought the procurement process under the control of the support services team
• Integrated myself into the team through documentation and IT support experience
• Laptop and desktop support (hardware and software)
• Networking (patching ports or diagnosing faults)
• Global and local end user support
• Global and local software licensing management and procurement
• Documenting the processes and procedures (following the ITIL best practice framework)
• Provision of scheduled and ad hoc reporting
• Taking on all available project work
• Asset management
It support, It, Support, Analyst
2010 - 2014
job
IT Support Analyst
Hewlett Packard.
• Internal and external IT support
• Desktop and software support
• AD, exchange and network management
• Global application rollouts
• Liaising with 3rd party businesses
• Provision of scheduled and ad hoc reporting
• Documenting all processes and policies
• Covering the shift manager's role
• Desktop and software support
• AD, exchange and network management
• Global application rollouts
• Liaising with 3rd party businesses
• Provision of scheduled and ad hoc reporting
• Documenting all processes and policies
• Covering the shift manager's role
Service, Agent
2009 - 2010
job
Service Desk Analyst
Fujitsu.
• External IT support
• Issue analysis and prioritisation
• Following escalation procedures
• Issue analysis and prioritisation
• Following escalation procedures
2006 - 2009
job
Customer Service Officer
Royal Bank of Scotland.
• Customer support, complaints management and production of training documentation
• Training and buddying new team members
• Liaising with multiple teams in multiple locations
• Training and buddying new team members
• Liaising with multiple teams in multiple locations
Customer service, Service
My education
2009
-
2015
Leighton Park School
A Level, Business Studies, English Literature & Sports Studies
A Level, Business Studies, English Literature & Sports Studies
The Knowledge Academy
N/a, N/a
N/a, N/a
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