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jobs
Andrew Hogg
,
Taunton, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - 2019
job
NINo Decision Maker
Department for Work and Pensions.
Asses National Insurance Number(NINo) applications against Government criteria.
Taunton Library.
Taunton Library.
Insurance
2018 - 2018
job
Helpdesk Support
Eloquent Technologies Limited.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Follow-up and update customer status and information.
• Identify and suggest possible improvements on procedures.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Follow-up and update customer status and information.
• Identify and suggest possible improvements on procedures.
Support, Helpdesk support, UP
2015 - 2015
job
Computer Tuition Assistant
The Library.
Paul Street, Taunton. Voluntary half day every Wednesday 2015 May - January 7th 2019
Technology Support:
• Help any member of the public with any technology they bring in and request help with.
• Assist with running the 3D printers in the GlassBox area of the Library.
Computer Tuition Assistant:
• Helping run the training course provided by the library to the general public.
Technology Support:
• Help any member of the public with any technology they bring in and request help with.
• Assist with running the 3D printers in the GlassBox area of the Library.
Computer Tuition Assistant:
• Helping run the training course provided by the library to the general public.
Training, Technology, Printers, 3D, Support
2009 - 2013
job
Somerset Scientific Services, Customer Services Advisor - Database
Somerset County Council.
Taunton. 2009 March 2nd - March 28th 2013
Somerset Scientific Services, Customer Services Advisor - Database: Internal transfer 11/06/2011
• Somerset Scientific Services was a department of Somerset County Council, providing various testing services
including Air quality, Water quality and Food hygiene. (This service is now outsourced).
• Responsibilities: Administering the Laboratory Information Management System (LIMS) where samples are
registered and results are stored.For 10+ users, 15+ Computers Including 3+ Laptops and 5+ printers (Windows XP
and Windows7 MSOffice 2003 and 2010.
• Scheduled maintenance, bespoke service tailoring of software where required.
SouthWestOne, Service Desk Agent:
• Somerset County Council, Taunton Deane Borough Council and various schools across the county.
• Day to day Support of PCs, Laptops, Printers, Networking and related hardware along with software as required.
Somerset Scientific Services, Customer Services Advisor - Database: Internal transfer 11/06/2011
• Somerset Scientific Services was a department of Somerset County Council, providing various testing services
including Air quality, Water quality and Food hygiene. (This service is now outsourced).
• Responsibilities: Administering the Laboratory Information Management System (LIMS) where samples are
registered and results are stored.For 10+ users, 15+ Computers Including 3+ Laptops and 5+ printers (Windows XP
and Windows7 MSOffice 2003 and 2010.
• Scheduled maintenance, bespoke service tailoring of software where required.
SouthWestOne, Service Desk Agent:
• Somerset County Council, Taunton Deane Borough Council and various schools across the county.
• Day to day Support of PCs, Laptops, Printers, Networking and related hardware along with software as required.
Networking, Database, Management, Service, Windows, Printers, Support, Information Management, Hardware, Testing, Software, XP, Agent
2008 - 2008
temp
Lloyds TSB IT Call Centre Front Line Agent - Temporary
Adecco Agency.
• Taking calls & Emails from Lloyds TSB Head Office staff.
• Preliminary problem determination and problem solving by talking the caller through the hardware/software solution.
• Assigning the call to the appropriate support team if required.
• Offering preliminary support for: Windows XP, Vista, MS Office, Outlook, Backup, other software
• Supporting PCs, Laptops, Printers, Networking, other hardware - general usage
• Administering Exchange server, Blackberry server, VPN access, Account access
• Using Peregrine, CAUnicenter, Tivoli, ACE
• Preliminary problem determination and problem solving by talking the caller through the hardware/software solution.
• Assigning the call to the appropriate support team if required.
• Offering preliminary support for: Windows XP, Vista, MS Office, Outlook, Backup, other software
• Supporting PCs, Laptops, Printers, Networking, other hardware - general usage
• Administering Exchange server, Blackberry server, VPN access, Account access
• Using Peregrine, CAUnicenter, Tivoli, ACE
MS office, Networking, Exchange, Windows, Printers, It, Support, Hardware, Backup, Office, Software, Server, XP, Agent
2007 - 2008
job
Supporting staff with new software, Cerner
Office Angel's Agency.
Corporation Street, Taunton. 2007 Dec 20th - Jan 23rd 2008
Musgrove Park Hospital, Administration support:
• Supporting staff with new software, Cerner.
• Checking in and outpatients in and out of clinic, ward, day surgery.
• Tracking, tracing and updating patient notes.
• Booking, rescheduling and cancelling appointments.
Musgrove Park Hospital, Administration support:
• Supporting staff with new software, Cerner.
• Checking in and outpatients in and out of clinic, ward, day surgery.
• Tracking, tracing and updating patient notes.
• Booking, rescheduling and cancelling appointments.
Administration, Support, Software, Booking
2004 - 2007
job
General assistant
Tesco Superstore.
• Dotcom Shopper.
• Checkout Operator.
• Night Replenishment operator.
• Checkout Operator.
• Night Replenishment operator.
My education
1995
-
1997
Somerset College of Arts and Technology
Hndhncorequivalent, Engineering
Hndhncorequivalent, Engineering
n/a
Secondary, Mathematics
Secondary, Mathematics
?
-
2010
Coventry University
BSc, Computing
BSc, Computing
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