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Dynamic, Proactive Business Development and Project Manager. Well established Virtual Assistant.
Sarah Godfrey
,
Worksop, United Kingdom
Experience
Other titles
Skills
I'm offering
With a demonstrated history of results, I am passionate about working with clients, from prospects through to long standing relationships. I have experience across a number of sectors including Retail, Not For Profit, Financial and BPO Outsourcing.
When working in a Business Development environment I enjoy getting to know people, understanding their business, brand and values, and tailoring a solution that reflects this while providing increased efficiency and cost savings. During my time in this role I have won high value projects, and complex multi lingual / multi channel projects across multiple industries.
In a Project Management role, I understand the importance of compliance, governance and solid implementation alongside structured timelines. This ensures that the project is delivered not only on time, but to the standards required to meet the appropriate regulations. My organisational skills ensure that the correct structures are created to support each project.
I also love to build relationships with exiting Clients - in some cases I have kept the business that I have won and implemented and have managed these due to the relationships forged during the process. I enjoy working with clients on a day to day basis, ensuring that we provide excellent service, added value, and innovations and improvements.
My skills include, but are not limited to - New Business Management, Client Management, E Mail and Diary Management, Travel Planning and Logistics, Social Media Management, Lead Generation, Invoicing, Telephone Support, Customer Care and Complaint Management.
When working in a Business Development environment I enjoy getting to know people, understanding their business, brand and values, and tailoring a solution that reflects this while providing increased efficiency and cost savings. During my time in this role I have won high value projects, and complex multi lingual / multi channel projects across multiple industries.
In a Project Management role, I understand the importance of compliance, governance and solid implementation alongside structured timelines. This ensures that the project is delivered not only on time, but to the standards required to meet the appropriate regulations. My organisational skills ensure that the correct structures are created to support each project.
I also love to build relationships with exiting Clients - in some cases I have kept the business that I have won and implemented and have managed these due to the relationships forged during the process. I enjoy working with clients on a day to day basis, ensuring that we provide excellent service, added value, and innovations and improvements.
My skills include, but are not limited to - New Business Management, Client Management, E Mail and Diary Management, Travel Planning and Logistics, Social Media Management, Lead Generation, Invoicing, Telephone Support, Customer Care and Complaint Management.
Markets
United Kingdom
France
(Remote
only)
Germany
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Client Relationship and New Project Manager
Citipost Mail.
Managing a large portfolio of Direct Mail and Digital Clients on a day to day basis - working with these clients to identify and implement any cost and service benefits and value adds to maximise ROI
via their campaigns. Managing the setup and implementation of new clients, providing support where
required to ensure that campaigns run smoothly. Liaising with our suppliers and partners to overcome
issues that may be presented during this time.
More recently, I have been tasked with the creation and implementation of an Inbound Response
Handling and Scanning solution. From collating client feedback and initial content to show how this
would complement our existing offerings and presenting this to Senior Board of Directors, to sourcing a
technology partner and implementing the solution on site. As part of this, I have created and rolled out
on-boarding and project governance elements, commercial models, KPI's and proposals for the business.
via their campaigns. Managing the setup and implementation of new clients, providing support where
required to ensure that campaigns run smoothly. Liaising with our suppliers and partners to overcome
issues that may be presented during this time.
More recently, I have been tasked with the creation and implementation of an Inbound Response
Handling and Scanning solution. From collating client feedback and initial content to show how this
would complement our existing offerings and presenting this to Senior Board of Directors, to sourcing a
technology partner and implementing the solution on site. As part of this, I have created and rolled out
on-boarding and project governance elements, commercial models, KPI's and proposals for the business.
Project Manager, ROI, Service, Technology, Sourcing, Content, Implementation, Support, Presenting, KPI, Manager
2012 - 2019
job
Business Development Manager
DDC OS UK.
Responsible for managing and coordinating new business opportunities for a Business Process
Outsourcing company across a range of service including Inbound Contact Centre and Data Capture
(UK and Multilingual) Digital Mail Room services, and Charity Donation Processing.
From establishing the initial requirement and qualification of the opportunity, to presenting to clients,
creating proposal content and commercial models, and managing site visits to both our UK and
Overseas operations. Additionally I was responsible for managing contract negotiations and supporting with Implementation of new projects before handing these over to our Client Relationship
Team.
Outsourcing company across a range of service including Inbound Contact Centre and Data Capture
(UK and Multilingual) Digital Mail Room services, and Charity Donation Processing.
From establishing the initial requirement and qualification of the opportunity, to presenting to clients,
creating proposal content and commercial models, and managing site visits to both our UK and
Overseas operations. Additionally I was responsible for managing contract negotiations and supporting with Implementation of new projects before handing these over to our Client Relationship
Team.
Business development, Operations, Service, Content, Implementation, Outsourcing, Presenting, Development, Processing, Manager
2002 - 2012
job
Senior Complaints Manager
Wilko Retail Ltd.
Managing a portfolio of escalated customer complaints in relation to a number of serious matters
including property damage, wrongful detainment, personal injuries and difficult or banned customers.
Carrying out full investigations with the customer, relevant Store / Area Management and in house
product teams to collate and evaluate CCTV, witness statements, photographic evidence and to evaluate and deliver and appropriate response to the customer.
including property damage, wrongful detainment, personal injuries and difficult or banned customers.
Carrying out full investigations with the customer, relevant Store / Area Management and in house
product teams to collate and evaluate CCTV, witness statements, photographic evidence and to evaluate and deliver and appropriate response to the customer.
Management, Manager
My education
n/a
Secondary, Level 3 (Minor in Business Management)
Secondary, Level 3 (Minor in Business Management)
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