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IT Project Manager with 22 years experience, safe pair of hands.
John Nicholls
,
Brixham, United Kingdom
Experience
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I'm offering
An experienced IT and Business Change Senior Project Manager with 22 years contract exposure, expert in delivering high quality IT solutions to enable and support business change. Key strengths include: Engaging with senior stakeholders to scope, question and sanitise complex business requirements to ensure that IT solutions exceed expectations and deliver benefits early; managing diverse project teams of up to 40 people, providing an engaging and empowering leadership style to consistently achieve on time on budget and to quality delivery of projects; utilising strong business awareness to ensure that IT solutions integrate effectively with the wider operational environment.
Markets
United Kingdom
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Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
1998 - ?
freelance
Contract Project Manager
unknown.
Since 1998 I have operated as a Contract Project Manager, completing multiple assignments for leading public and private sector organisations such as Boots, London Underground, Serco, HM Treasury, Metropolitan Police and BT.
Project Manager
2018 - 2020
freelance
PROJECT MANAGER
Wiltshire Council.
(Contract)
Matrix management of multiple projects and work packages as part of a PSN Security Compliance Programme within a challenging technical and political environment.
Remediation of 250 audited compliance issues ranging from simple group policy changes through to £1m hardware replacement projects over one year in duration.
Created technical PMO to improve delivery standards for technology projects
Created processes and dashboard reporting allowing senior management to easily track progress and prioritise risk mitigation activities.
Delivered process improvements utilising internal staff and third party suppliers to provide a stable platform for BAU, and significantly reduce the remedial actions required from future PSN health check audits.
Significantly reduced the Council's Java footprint resulting in a £90k pa Revenue cost avoidance.
Migration of systems to Software as a service (SaaS) for Coroners Office and Parking Services
Matrix management of multiple projects and work packages as part of a PSN Security Compliance Programme within a challenging technical and political environment.
Remediation of 250 audited compliance issues ranging from simple group policy changes through to £1m hardware replacement projects over one year in duration.
Created technical PMO to improve delivery standards for technology projects
Created processes and dashboard reporting allowing senior management to easily track progress and prioritise risk mitigation activities.
Delivered process improvements utilising internal staff and third party suppliers to provide a stable platform for BAU, and significantly reduce the remedial actions required from future PSN health check audits.
Significantly reduced the Council's Java footprint resulting in a £90k pa Revenue cost avoidance.
Migration of systems to Software as a service (SaaS) for Coroners Office and Parking Services
Java, Project Manager, Saas, Management, Compliance, Security, Hardware, Software, Planning, Manager
2017 - 2018
freelance
PROJECT MANAGER
Cornwall Council.
(Contract)
Matrix management of resources to deliver multiple full lifecycle projects.
• Procurement and implementation of an airport passenger and baggage handling system. Implementing standalone network infrastructure to host a 3rd party solution for all current and future airlines operating through the airport.
◦ Worked closely with the airport and supplier to overcome multiple commercial and technical challenges
• Migration of EDRMS system (Academy) from Oracle to SQL
◦ Supplier management of system upgrade to allow GDPR compliance
• Upgrade of Council wide Mitel contact centre telephony system
◦ Took over an inflight project that had stalled due to a stakeholder dispute
◦ Resolved significant technical challenges to successfully deliver a robust and stable solution
Matrix management of resources to deliver multiple full lifecycle projects.
• Procurement and implementation of an airport passenger and baggage handling system. Implementing standalone network infrastructure to host a 3rd party solution for all current and future airlines operating through the airport.
◦ Worked closely with the airport and supplier to overcome multiple commercial and technical challenges
• Migration of EDRMS system (Academy) from Oracle to SQL
◦ Supplier management of system upgrade to allow GDPR compliance
• Upgrade of Council wide Mitel contact centre telephony system
◦ Took over an inflight project that had stalled due to a stakeholder dispute
◦ Resolved significant technical challenges to successfully deliver a robust and stable solution
Sql, Project Manager, Oracle, Procurement, GDPR Compliance, Management, Compliance, Network, Implementation, Infrastructure
2016 - 2017
freelance
SENIOR PROJECT MANAGER
Devon & Somerset Fire and Rescue Service.
(Contract)
Led an inflight competency management system project from implementation to closure.
• Working with the supplier to finalise development, testing and implementation of a heavily bespoke system with multiple technical and business issues that had gone live too early
• Worked with the business and managed stakeholders to bring the project to a successful close
• Ensured the system was fully accepted into service, and processes were in place for BAU.
Led an inflight competency management system project from implementation to closure.
• Working with the supplier to finalise development, testing and implementation of a heavily bespoke system with multiple technical and business issues that had gone live too early
• Worked with the business and managed stakeholders to bring the project to a successful close
• Ensured the system was fully accepted into service, and processes were in place for BAU.
Project Manager, Management, Service, Implementation, Testing, Development, Processes, Manager
2015 - 2016
freelance
PROJECT MANAGER
Falmouth University.
(Contract)
Completed an inflight project to launch a mobile app (myday) and portal for all students.
• Managed 3rd party supplier to finalise development, and internal ICT resource for testing
• Developed release management process, AIS documentation set and training materials
• Working with Brand Communications to produce digital marketing materials
• Working with IT developers to integrate AD groups with the app allowing targeted content
Completed an inflight project to launch a mobile app (myday) and portal for all students.
• Managed 3rd party supplier to finalise development, and internal ICT resource for testing
• Developed release management process, AIS documentation set and training materials
• Working with Brand Communications to produce digital marketing materials
• Working with IT developers to integrate AD groups with the app allowing targeted content
Digital Marketing, Marketing, Project Manager, Training, Management, Content, Testing, Development, App
2015 - 2015
freelance
PROJECT MANAGER
Delt.
(Contract)
Initiated pilots introducing new mobile technology solutions to the Council
• Working with the mobile provider Vodafone, to develop a Windows phone solution utilising Airwatch.
• Pilot to 52 Council members, developed service model and rollout plans for replacement of Blackberry
• Windows Surface device pilot for mobile workers
• Scoped Pilot and developed cost model and OBC for Microsoft Surface devices
Initiated pilots introducing new mobile technology solutions to the Council
• Working with the mobile provider Vodafone, to develop a Windows phone solution utilising Airwatch.
• Pilot to 52 Council members, developed service model and rollout plans for replacement of Blackberry
• Windows Surface device pilot for mobile workers
• Scoped Pilot and developed cost model and OBC for Microsoft Surface devices
Project Manager, Service, Windows, Technology
2014 - 2015
freelance
PROJECT MANAGER
BT Cornwall.
(Contract)
Completed multiple concurrent full lifecycle projects as part of the portfolio projects department.
• Responsible for a controlled shut down of the primary data centre for essential electrical works, to extremely tight timescales.
• Responsible for changing the hosting platform of Academy, the Council's revenue and benefits system, a very complex business critical system with multiple integrations, and remote third party support.
• Responsible for producing the tender documentation for a replacement airport operational management system for Newquay Airport.
• Multiple Third Party supplier management, multiple stakeholders, multi departmental matrix management of technical resource
Completed multiple concurrent full lifecycle projects as part of the portfolio projects department.
• Responsible for a controlled shut down of the primary data centre for essential electrical works, to extremely tight timescales.
• Responsible for changing the hosting platform of Academy, the Council's revenue and benefits system, a very complex business critical system with multiple integrations, and remote third party support.
• Responsible for producing the tender documentation for a replacement airport operational management system for Newquay Airport.
• Multiple Third Party supplier management, multiple stakeholders, multi departmental matrix management of technical resource
Project Manager, Management, Hosting, Support
2013 - 2014
freelance
PROJECT MANAGER
Boots Digital.
(Contract)
Responsible for interfacing between the business and IT for a major appointment booking project forming the foundation for future business initiatives
• Prepared full business case documentation and cost models for group level approval of the project
Responsible for interfacing between the business and IT for a major appointment booking project forming the foundation for future business initiatives
• Prepared full business case documentation and cost models for group level approval of the project
Project Manager, Business Case
2013 - 2013
freelance
PROJECT MANAGER
Boots IT.
(Contract)
Implemented pharmacy IT Systems in Acute Hospital Trusts, to support the business winning Outpatient Dispensing contracts.
• Appointed to manage multiple projects supporting Pharmacy Services in their outsourcing bids.
• Developed a closer working relationship with the business so the IT team could better support them.
• Changed the business workflow by centralising the daily maintenance tasks away from the hospital pharmacies. This improved the accuracy of invoices, freed up resource in the pharmacy and saved tens of thousands of pounds in monthly contract penalties.
Implemented pharmacy IT Systems in Acute Hospital Trusts, to support the business winning Outpatient Dispensing contracts.
• Appointed to manage multiple projects supporting Pharmacy Services in their outsourcing bids.
• Developed a closer working relationship with the business so the IT team could better support them.
• Changed the business workflow by centralising the daily maintenance tasks away from the hospital pharmacies. This improved the accuracy of invoices, freed up resource in the pharmacy and saved tens of thousands of pounds in monthly contract penalties.
Project Manager, Workflow, Outsourcing, Support, Contracts
2008 - 2010
freelance
PROJECT MANAGER
Metropolitan Police Service.
(Contract)
Led a project to implement the new Content Management System (CMS) & redesign the Information Architecture of the Corporate Internet site serving 1.5m users monthly.
• Worked with the developers and 3rd party suppliers in an agile way to deliver a robust solution at pace
• Developed a new IA and appearance for the site to meet accessibility requirements with screen reader technology, providing a platform to increase web presence in the future
• Redeveloped HR site enabling the public to securely apply for Police roles following a 'hacking' incident
• Assisted in requirements gathering, tender & selection of Web Content Management System (Fatwire), run with technology partner Web Technology Group & solutions provider Cable & Wireless.
• Revived a stalled project involving an Autonomy Search Engine, overcoming multiple technical challenges with multiple suppliers and internal developers
• Set up a requirements gathering workshop to ensure alignment of multiple business functions and bring about consistency in searches with more accuracy than previous searches
• Successfully restored credibility with business and users, enabling the MPS to realise benefits
Led a project to implement the new Content Management System (CMS) & redesign the Information Architecture of the Corporate Internet site serving 1.5m users monthly.
• Worked with the developers and 3rd party suppliers in an agile way to deliver a robust solution at pace
• Developed a new IA and appearance for the site to meet accessibility requirements with screen reader technology, providing a platform to increase web presence in the future
• Redeveloped HR site enabling the public to securely apply for Police roles following a 'hacking' incident
• Assisted in requirements gathering, tender & selection of Web Content Management System (Fatwire), run with technology partner Web Technology Group & solutions provider Cable & Wireless.
• Revived a stalled project involving an Autonomy Search Engine, overcoming multiple technical challenges with multiple suppliers and internal developers
• Set up a requirements gathering workshop to ensure alignment of multiple business functions and bring about consistency in searches with more accuracy than previous searches
• Successfully restored credibility with business and users, enabling the MPS to realise benefits
Hacking, Manager, Workshop, Redesign, Search, Information Architecture, Web, Accessibility, Internet, Project Manager, Wireless, Content, Technology, Architecture, Management, Agile, Content Management, CMS, Web content
2006 - 2008
freelance
PROJECT MANAGER
HM Treasury.
(Contract)
Led a full lifecycle project to implement a £1m 3rd party managed printer solution business-wide during the HMT integration with the Office of Government Commerce
• Implemented a system for evidence based print capacity management to monitor print costs
• Worked closely with the business stakeholders to develop a solution for multiple printing problems
• Created a cost model and business case, managed the tender process and selected vendor
• Managed communication, training and rollout to ensure a smooth business transition
• Negotiated a flexible contract allowing additional capacity at peak times, at no additional cost
Led a full lifecycle project to implement a £1m 3rd party managed printer solution business-wide during the HMT integration with the Office of Government Commerce
• Implemented a system for evidence based print capacity management to monitor print costs
• Worked closely with the business stakeholders to develop a solution for multiple printing problems
• Created a cost model and business case, managed the tender process and selected vendor
• Managed communication, training and rollout to ensure a smooth business transition
• Negotiated a flexible contract allowing additional capacity at peak times, at no additional cost
Project Manager, Training, Print, Management, Integration, Business Case, Office
2004 - 2006
freelance
PROJECT MANAGER
Serco.
Businesslink.gov (DTI) (Contract)
Developed a new Information Architecture for the award winning website www.businesslink.gov.uk against aggressive timescales using internal skilled resources in an agile way.
• Developed IA requirements through user centric evidence based approach
• Managed 3rd party suppliers for delivery of graphic, interactive design and usability, software development, testing and implementation
• Used evidence based requirements gathering with the business and public, conducted usability testing process with the public & applied feedback into the design
• Secured agreement from multiple government departments & pioneered a new paradigm for the site, moving from an information library to an interactive managed user journey
Developed a new Information Architecture for the award winning website www.businesslink.gov.uk against aggressive timescales using internal skilled resources in an agile way.
• Developed IA requirements through user centric evidence based approach
• Managed 3rd party suppliers for delivery of graphic, interactive design and usability, software development, testing and implementation
• Used evidence based requirements gathering with the business and public, conducted usability testing process with the public & applied feedback into the design
• Secured agreement from multiple government departments & pioneered a new paradigm for the site, moving from an information library to an interactive managed user journey
Design, Project Manager, Software development, Agile, Usability, User journey, Architecture, Website, Implementation, Usability & UX, Testing, Development, Software, Information Architecture
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