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Junior
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0
jobs
Deividas Slonskis
,
Dagenham, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Lithuanian
Fluently
Russian
Fluently
My experience
2018 - 2020
job
Customer Service Executive
Clayton Hotel.
• Managed guest queries in a timely and efficient manner when working in a fast-paced environment.
• Maintained a friendly manner and calm, positive demeanour when handling complaints.
• Assisted other departments where necessary.
• Always provided excellent customer service.
• Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems.
• Presented customers with the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
• Assisted in training new members of staff.
• Worked to ensure all individual and team targets were met.
• Following the correct processes to ensuring the safety of the customer.
Key Achievement - Rising Star 2019 certificate from the General Manager for outstanding achievement in quality service, customer satisfaction, commitment to teamwork and going the "extra mile".
• Maintained a friendly manner and calm, positive demeanour when handling complaints.
• Assisted other departments where necessary.
• Always provided excellent customer service.
• Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems.
• Presented customers with the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
• Assisted in training new members of staff.
• Worked to ensure all individual and team targets were met.
• Following the correct processes to ensuring the safety of the customer.
Key Achievement - Rising Star 2019 certificate from the General Manager for outstanding achievement in quality service, customer satisfaction, commitment to teamwork and going the "extra mile".
Training, Customer service, Sales, Service, Safety, Processes, Manager, UP
2018 - 2019
job
Team Administrator
Manchester Magic and Mystics.
Manchester
• Managed customer queries and resolved service issues in a timely manner.
• Produced ideas for promotions and offering these to our customers.
• Accurately updating administrative records.
• Developed and maintained excellent customer relationships.
• Took responsibility for attracting new customers.
• Presented solutions to the CEO on how to attract new businesses.
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales, and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new challenging role in a customer service which will utilise existing skills.
241A Reede Road, Dagenham, London RM10 8EL Email: [email protected]
Mobile: 07933433701
• Managed customer queries and resolved service issues in a timely manner.
• Produced ideas for promotions and offering these to our customers.
• Accurately updating administrative records.
• Developed and maintained excellent customer relationships.
• Took responsibility for attracting new customers.
• Presented solutions to the CEO on how to attract new businesses.
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales, and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new challenging role in a customer service which will utilise existing skills.
241A Reede Road, Dagenham, London RM10 8EL Email: [email protected]
Mobile: 07933433701
Team Leadership, Leadership, Customer service, Sales, Service, Ceo, Administrator, Processes
My education
2018
-
2019
Manchester Metropolitan University
MSc, Sport Business
MSc, Sport Business
2015
-
2018
n/a
Bachelors, Sports Management
Bachelors, Sports Management
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