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A hands-on Project Manager who gets the job done! Experienced in the end-to-end delivery of Learning & Development, Change and Transformation.
Andrea J Hall
,
Pudsey, United Kingdom
Experience
Other titles
Skills
I'm offering
Studying towards PRINCE 2 Practitioner (estimated completed mid Nov 2020) to support my extensive 10-year experience in project management with the relevant qualification, covering the whole lifecycle from inception to implementation.
Strong Stakeholder Management, Collaboration and Communication skills with the ability to work cross-functionally with stakeholders at all levels. Exceptional feedback from recent high profile clients with frequent call backs for new projects.
Driven by the desire to build strong and lasting business and client relationships, provide excellent customer service and build confidence, with first class negotiation, problem solving and progress/milestone reporting skills. Highly adaptable to change and motivated by challenge.
An enthusiastic and hardworking professional, I love working as part of a team and also thrive working independently with the ability to hit the ground running and deliver high quality outcomes.
I am experienced in managing a team, working in a fast-paced environment with a diverse group of SMEs, Stakeholders, Designers, Developers and business representatives including Risk and Compliance. As communication is key, I work hard to ensure everyone is kept up to date and motivated to add value to both the client and the business.
With a history in Financial Services I am familiar with working within a strict Regulatory Framework and full adherence to Policy and Governance.
I would stress that I am a very capable individual, able to work with ambiguity and confident to hit the ground running within any new situation. All my projects have required me to work closely with SMEs, designers and stakeholders to build a detailed project plan, incorporating all key milestones resources and contracts, along with the management of significant budgets, regular effective stakeholder management and management reporting.
With a good working knowledge of Microsoft Office including PowerPoint, Project, Word, Excel, One Note, Outlook and MS Teams, I can also pick up and retain new information quickly and will always go the extra mile to ensure I am quickly up to speed with the inner workings of the organisation and relevant systems.
I am happy to travel and am comfortable working irregular hours whenever the job needs it. I am also happy to work remotely and have experience of doing so in previous roles.
Strong Stakeholder Management, Collaboration and Communication skills with the ability to work cross-functionally with stakeholders at all levels. Exceptional feedback from recent high profile clients with frequent call backs for new projects.
Driven by the desire to build strong and lasting business and client relationships, provide excellent customer service and build confidence, with first class negotiation, problem solving and progress/milestone reporting skills. Highly adaptable to change and motivated by challenge.
An enthusiastic and hardworking professional, I love working as part of a team and also thrive working independently with the ability to hit the ground running and deliver high quality outcomes.
I am experienced in managing a team, working in a fast-paced environment with a diverse group of SMEs, Stakeholders, Designers, Developers and business representatives including Risk and Compliance. As communication is key, I work hard to ensure everyone is kept up to date and motivated to add value to both the client and the business.
With a history in Financial Services I am familiar with working within a strict Regulatory Framework and full adherence to Policy and Governance.
I would stress that I am a very capable individual, able to work with ambiguity and confident to hit the ground running within any new situation. All my projects have required me to work closely with SMEs, designers and stakeholders to build a detailed project plan, incorporating all key milestones resources and contracts, along with the management of significant budgets, regular effective stakeholder management and management reporting.
With a good working knowledge of Microsoft Office including PowerPoint, Project, Word, Excel, One Note, Outlook and MS Teams, I can also pick up and retain new information quickly and will always go the extra mile to ensure I am quickly up to speed with the inner workings of the organisation and relevant systems.
I am happy to travel and am comfortable working irregular hours whenever the job needs it. I am also happy to work remotely and have experience of doing so in previous roles.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Senior Project Manager
GP Strategies Ltd.
• Delivered excellent Customer Satisfaction through strong relationships, proactive Stakeholder Management, anticipating client needs and continuously and proactively built confidence with the client
• Led and motivated Design and Project teams, managing multiple priorities/projects under aggressive deadlines with a relentless pursuit of quality, innovation and service excellence whilst remaining flexible to respond to constant changes
• Negotiated with Key Stakeholders to secure resource and budget, meet deadlines, attain approvals, embed process and manage conflicts
• Defined and measured success metrics and monitored change progress. Completed change management impact assessments and tracked costs to ensure spend remained within budget
• Ensured quality assurance processes were in place in order to guarantee that outcomes were equal to expectation
• Managed runway and inflight queue for service line, Scoping, Solutioning, Pricing and Resourcing
• Worked with Design Experts to share best practice, prepare and present Design Proposals to the client. Anticipated current and emerging client's needs, acting in a consultative manner
• Completed Project Setup, Execution, Invoicing and Profitability of all client projects.
• Met all SLA's/KPI's and Day-to-day operations, managing client escalation corrective actions
• Accountable for client satisfaction with a customer service approach first, whilst strengthening the partnership with project leaders and executive sponsors
• Led and motivated Design and Project teams, managing multiple priorities/projects under aggressive deadlines with a relentless pursuit of quality, innovation and service excellence whilst remaining flexible to respond to constant changes
• Negotiated with Key Stakeholders to secure resource and budget, meet deadlines, attain approvals, embed process and manage conflicts
• Defined and measured success metrics and monitored change progress. Completed change management impact assessments and tracked costs to ensure spend remained within budget
• Ensured quality assurance processes were in place in order to guarantee that outcomes were equal to expectation
• Managed runway and inflight queue for service line, Scoping, Solutioning, Pricing and Resourcing
• Worked with Design Experts to share best practice, prepare and present Design Proposals to the client. Anticipated current and emerging client's needs, acting in a consultative manner
• Completed Project Setup, Execution, Invoicing and Profitability of all client projects.
• Met all SLA's/KPI's and Day-to-day operations, managing client escalation corrective actions
• Accountable for client satisfaction with a customer service approach first, whilst strengthening the partnership with project leaders and executive sponsors
Design, Change management, Project Manager, Operations, Budget, Innovation, Stakeholder Management, Customer service, Management, Service, Quality assurance, KPI, Processes, Manager, LED, Project planning, Third party supplier relationships
2019 - 2020
project
Various
GP Strategies Ltd.
During my time as Senior Project Manager I acted as first point of engagement for our major client, responsible for a number of client proposals including:
Explore Your Career
Business Telephone Banking
Please refer to the brief presentations I have added on these topics to my files.
I also acted as a role model for continuous improvement and ongoing development of the team.
The 'Lean into Change' presentation which you can find in my associated files gives more information on this initiative.
Association of Project Management
Explore Your Career
Business Telephone Banking
Please refer to the brief presentations I have added on these topics to my files.
I also acted as a role model for continuous improvement and ongoing development of the team.
The 'Lean into Change' presentation which you can find in my associated files gives more information on this initiative.
Project and program management, Client engagement, Coaching and development, Continuous improvement
2017 - 2019
job
Global Design Programme Lead
GP Strategies Ltd.
Fully funded role for HSBC – Global Retail Banking and Wealth Management Academy
• Provided oversight, governance and support for all PM’s managing RBWM Global Design projects from inception to implementation
• Anticipated competing/conflicting priorities and effectively managed through agreed Risk Management process
• Single point of contact for all design related queries on behalf of Global RBWM Learning function, ensuring I worked closely with the client and project teams to swiftly remove blockers and resolve issues
• Working with Regional Academy Leads and Translation Vendors to translate content into up to 8 core languages
• Working closely with business vendors to ensure suitable processes were adopted, requirements were met and governance was adhered to
• Produced MI decks, Component Trackers and Flash Briefings to track and report on the progress of circa 60-80 projects at any given time, highlighting successes, risks and issues and providing Senior Leaders with a regular snap shot of the key achievements of the Learning Team
• Responsible for tracking and reporting on overall project budget of approx. $16m along with ownership of a $1m Maintenance budget
• Provided oversight, governance and support for all PM’s managing RBWM Global Design projects from inception to implementation
• Anticipated competing/conflicting priorities and effectively managed through agreed Risk Management process
• Single point of contact for all design related queries on behalf of Global RBWM Learning function, ensuring I worked closely with the client and project teams to swiftly remove blockers and resolve issues
• Working with Regional Academy Leads and Translation Vendors to translate content into up to 8 core languages
• Working closely with business vendors to ensure suitable processes were adopted, requirements were met and governance was adhered to
• Produced MI decks, Component Trackers and Flash Briefings to track and report on the progress of circa 60-80 projects at any given time, highlighting successes, risks and issues and providing Senior Leaders with a regular snap shot of the key achievements of the Learning Team
• Responsible for tracking and reporting on overall project budget of approx. $16m along with ownership of a $1m Maintenance budget
Project and program management, Management Reporting, Governance and oversight, Stakeholder Management, Risk and Issue management, Budget management, Coaching and improvement, Third party engagement
2017 - 2019
project
Various
GP Strategies Ltd.
As Global Learning Lead I was involved in a number of projects and initiatives including:
RPA Programme Governance
Global Learning Academy.
Please refer to the brief presentations I have added on these topics to my files.
Association of Project Management
RPA Programme Governance
Global Learning Academy.
Please refer to the brief presentations I have added on these topics to my files.
Program and project management, Client engagement, Stakeholder Management, Project Lead, Risk and issue resolution, Budget management, MI and reporting
2015 - 2017
project
various
GP Strategies Ltd.
As a PM I managed over 35 projects within a 2 year period. Please my attached files for a couple of examples:
ICE on-boarding
Role Based Learning Programme
Mortgage Audit
Association of Project Management
ICE on-boarding
Role Based Learning Programme
Mortgage Audit
Project Management, Stakeholder Management, Risk and Issue management, Budget management, MI and reporting, Team Leadership
2015 - 2017
job
Project Manager - Learning & Development
GP Strategies Ltd.
• Led in excess of 35 projects with a value exceeding £1.5m across a 2 year period, including IT software upgrades, process and policy changes
• Worked closely with third party developers to track and monitor sprint cycles including fixes, sandbox testing and UAT testing, understanding the impact on the end user for training purposes as well as tracking progress against overall plan timescales
• Worked with global household names: HSBC and Mondelez amongst others. Played a key role in the planning and delivery of a key change programme for the RBWM function of a major client by leading on a major portfolio of projects, evidencing a sound experience of taking accountability to drive delivery of key projects in a complex multi-stakeholder environment
• Worked within a rapidly changing and dynamic project environment, leading and delivering against the full project lifecycle on multiple complex projects simultaneously, liaising with the client to define requirements, identify and track key milestones, manage project team members and report to senior Stakeholders to meet both customer and company expectations
• Single point of contact for all aspects of the project, directing and controlling all activities to meet customer expectations and ensured critical issues including project, market and personnel changes were managed
• Developed excellent relationships with the business to ensure full consultation and maximise resource effectiveness, receiving regular unsolicited excellent feedback, recognising contribution and value add and re-requested by client
• Managed and tracked the budget for the project to schedule, preparing and delivering project progress reports and forecasts for resource planning while tracking all project deliverables ensuring that they were on time and to budget
• Managed Learning Management Systems implementations, configurations and integrations
• Worked closely with third party developers to track and monitor sprint cycles including fixes, sandbox testing and UAT testing, understanding the impact on the end user for training purposes as well as tracking progress against overall plan timescales
• Worked with global household names: HSBC and Mondelez amongst others. Played a key role in the planning and delivery of a key change programme for the RBWM function of a major client by leading on a major portfolio of projects, evidencing a sound experience of taking accountability to drive delivery of key projects in a complex multi-stakeholder environment
• Worked within a rapidly changing and dynamic project environment, leading and delivering against the full project lifecycle on multiple complex projects simultaneously, liaising with the client to define requirements, identify and track key milestones, manage project team members and report to senior Stakeholders to meet both customer and company expectations
• Single point of contact for all aspects of the project, directing and controlling all activities to meet customer expectations and ensured critical issues including project, market and personnel changes were managed
• Developed excellent relationships with the business to ensure full consultation and maximise resource effectiveness, receiving regular unsolicited excellent feedback, recognising contribution and value add and re-requested by client
• Managed and tracked the budget for the project to schedule, preparing and delivering project progress reports and forecasts for resource planning while tracking all project deliverables ensuring that they were on time and to budget
• Managed Learning Management Systems implementations, configurations and integrations
Project Management, MI and reporting, Stakeholder Management, Risk and Issue management, Communication, Budget management, Time management
2014 - 2014
project
UKAR Business Transformation
UKAR (formerly Bradford & Bingley).
Please refer to my files attached for a summary presentation of the project.
Leeds City College
Business transformation, Change management, Project Management, Team Leadership, Collaboration, Third Party Supplier Management
2011 - 2014
job
Business Change Manager
UKAR (formerly Bradford & Bingley).
• Applied a structured methodology on a variety of projects including process improvement, role and responsibility definition, changes to business processes, systems and IT, operational structures, job roles and tool and template development.
• Identification and management of all project stakeholders including third party IT developers, communication and extraction of information, tracking of activity and assurance of completion. Management of project resources including the assignment of work to identified SMEs. Management of project dependencies ensuring activity required from other projects, teams and other parties deliver required inputs when required.
• Responsible for planning, executing and managing projects, Planning, sequencing and accurately estimating timings of activity required to deliver desired or required project outcomes; development and management of project plans.
• Handling risks and issues along the way and the provision of timely and accurate project reporting and MI to communicate project status at regular intervals.
• Following the merger of Bradford & Bingley and Northern Rock, I managed the Training Workstream of Operations Transformation, rolling out the core mortgage servicing platform (UFSS), work flow management (WFM), progress tracking (Process360) and NICE call recording (Business Systems) systems to c700 Operations colleagues across 3 sites over a 12-month period, working closely with the developers and UAT testers to understand progress and the impacts of any delays on the planned rollout dates
• In Phase 2 I enabled Optimisation of newly merged functions by managing the implementation of UFSS software updates, continuous improvement initiatives and training solutions to align and improve end to end processes and resources, whilst ensuring adherence to Regulatory Framework and Compliance requirements
• Managed a new team set up following rollout of Government Help To Buy Scheme. Worked with a Third Party IT company to make changes to a bespoke copy of UFSS for use by the ringfenced team. Project managed the team implementation including software, people, policies and processes, alongside business Stakeholders.
• Use of MS Project, Visio, Word, Excel and PowerPoint to an advanced level
• Identification and management of all project stakeholders including third party IT developers, communication and extraction of information, tracking of activity and assurance of completion. Management of project resources including the assignment of work to identified SMEs. Management of project dependencies ensuring activity required from other projects, teams and other parties deliver required inputs when required.
• Responsible for planning, executing and managing projects, Planning, sequencing and accurately estimating timings of activity required to deliver desired or required project outcomes; development and management of project plans.
• Handling risks and issues along the way and the provision of timely and accurate project reporting and MI to communicate project status at regular intervals.
• Following the merger of Bradford & Bingley and Northern Rock, I managed the Training Workstream of Operations Transformation, rolling out the core mortgage servicing platform (UFSS), work flow management (WFM), progress tracking (Process360) and NICE call recording (Business Systems) systems to c700 Operations colleagues across 3 sites over a 12-month period, working closely with the developers and UAT testers to understand progress and the impacts of any delays on the planned rollout dates
• In Phase 2 I enabled Optimisation of newly merged functions by managing the implementation of UFSS software updates, continuous improvement initiatives and training solutions to align and improve end to end processes and resources, whilst ensuring adherence to Regulatory Framework and Compliance requirements
• Managed a new team set up following rollout of Government Help To Buy Scheme. Worked with a Third Party IT company to make changes to a bespoke copy of UFSS for use by the ringfenced team. Project managed the team implementation including software, people, policies and processes, alongside business Stakeholders.
• Use of MS Project, Visio, Word, Excel and PowerPoint to an advanced level
Operations Management, Learning and Development, Project Management, Change management, Business transformation, Third party engagement, Communication, PROJECT PLANNING
My education
2014
Association of Project Management
APM PFQ, Project Management Fundamentals
APM PFQ, Project Management Fundamentals
2011
CIPD
Learning and Development, L&D as a Business Partner
Learning and Development, L&D as a Business Partner
2009
-
2010
Leeds City College
CIPD, Certificate of Training Practice
CIPD, Certificate of Training Practice
2005
Verdandi
SPM, Successful Project Management
SPM, Successful Project Management
2004
OCR
Level 4 NVQ, Business Administration
Level 4 NVQ, Business Administration
1999
CII
Certificates 1 & 2, Financial Planning
Certificates 1 & 2, Financial Planning
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