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jobs
Duminda
Duminda Hapugoda
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am CTC cleared, confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. I based closer to Central London with 15min commute to Liverpool street by 1 train.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
IT Support Engineer
Kelly Communications Limited.
• Application support
• Skype for business / MS Teams configuration support
• Server 2016/2019 configuration
• Laptops / Desktop configuration
• Office 365 support and configuration
• Linux based storage configuration and support
• SharePoint configuration
• Remote assistance
• AWS Architecture design (Ex: S3 bucket configuration and EC2 instances)
• VPN / DHCP / DNS / Backup / Domain Controller configuration and support
• Support Bloomberg / Exchequer / ProActis / Sage
• AV devices configuration and support via skyp for business and MS Teams
• Support via Manage Engine ticketing system
• MDM devices configuration - MobileIron / Apps@work
• Support nearly 2000 users remotely
• Skype for business / MS Teams configuration support
• Server 2016/2019 configuration
• Laptops / Desktop configuration
• Office 365 support and configuration
• Linux based storage configuration and support
• SharePoint configuration
• Remote assistance
• AWS Architecture design (Ex: S3 bucket configuration and EC2 instances)
• VPN / DHCP / DNS / Backup / Domain Controller configuration and support
• Support Bloomberg / Exchequer / ProActis / Sage
• AV devices configuration and support via skyp for business and MS Teams
• Support via Manage Engine ticketing system
• MDM devices configuration - MobileIron / Apps@work
• Support nearly 2000 users remotely
Design, Linux, AWS, It support, Office 365, SharePoint, DNS, Architecture, It, Support, Apps, Backup, Office, Storage, Server, Skype for business
2019 - 2019
job
IT Support Engineer
Synectics Global Limited.
• Build servers and VMs
• Support Synergy 3 bespoke Software
• Provided support Europe and United Kingdom
• Support Councils and Prison services across UK
• Design and deploy County LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware
• Support users onsite and remotely
• Virtualization - VMware, Hyper-V
• Support CCTV infrastructures
• O365 support & Integration (Including MS Teams & SharePoint)
• Support Synergy 3 bespoke Software
• Provided support Europe and United Kingdom
• Support Councils and Prison services across UK
• Design and deploy County LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware
• Support users onsite and remotely
• Virtualization - VMware, Hyper-V
• Support CCTV infrastructures
• O365 support & Integration (Including MS Teams & SharePoint)
Design, It support, SharePoint, VMware, Integration, Wireless, Virtualization, Hyper-V, It, Support, Hardware, Software
2018 - 2019
job
Senior IT Support Engineer (Apple Macs)
Thomas Cook.
• Supporting 50% Apple Mac Environment 50% Microsoft Windows
• Jamf (Mac Software Deployment - An equalling model of SCCM)
• MacBooks configuration & Deployment
• Office 365
✓ Microsoft Teams administration
✓ Sharepoint site administration
✓ Online Exchange
✓ Azure Active Directory
✓ Compliance, Security & Rules
✓ Intune configuration
✓ Microsoft Secure Score security integration
• Skype for business on Polycom Trio comms units
• Jira/Confluence administration
• Completed AWS certified Solution Architect Course
• AWS configuration (Completed AWS Certified Solutions Architect Course)
• Audio/Video conferencing setup (Polycom / Crestron)
• Jamf (Mac Software Deployment - An equalling model of SCCM)
• MacBooks configuration & Deployment
• Office 365
✓ Microsoft Teams administration
✓ Sharepoint site administration
✓ Online Exchange
✓ Azure Active Directory
✓ Compliance, Security & Rules
✓ Intune configuration
✓ Microsoft Secure Score security integration
• Skype for business on Polycom Trio comms units
• Jira/Confluence administration
• Completed AWS certified Solution Architect Course
• AWS configuration (Completed AWS Certified Solutions Architect Course)
• Audio/Video conferencing setup (Polycom / Crestron)
Windows, Online, Skype for business, Software, Office, Microsoft Teams, Support, Azure Active Directory, It, Confluence, Audio, Security, Compliance, Administration, Integration, Mac, Deployment, SharePoint, Exchange, Active Directory, Azure, Office 365, Video, It support, Jira, AWS
2017 - 2018
job
IT Engineer
Codex Online.
Codex Online - IT Engineer 09/2017 - 03/2018 (6 Months Contract)
• Juniper firewall (Interfaces / configuration / policies / rules /VPN etc )
• PfSense firewall (Interfaces / configuration / policies / rules /VPN etc )
• 3CX phone configuration (Voip)
• Windows 10 / Apple MAC
• Linux Debian 9
• Citrix XenCentre (ver 7.2)
• Windows Server 2016/2012
• Exchange Online/ O365
• PowerShell
• Hyper-V Cluster
• VMware
• Failover Cluster Manager
• DFS Management
• Ubuntu server/Desktop
• CentOS 7
• Cisco Small Business Switches (VLANs)
• Netgear Switches (VLANs)
• AWS Route 53 DNS Configuration
• Domain Configuration
• SSL / IIS
• Zohonet Helpdesk
• SALTO RW Pro-Access 100 (Security Door Access)
• Juniper firewall (Interfaces / configuration / policies / rules /VPN etc )
• PfSense firewall (Interfaces / configuration / policies / rules /VPN etc )
• 3CX phone configuration (Voip)
• Windows 10 / Apple MAC
• Linux Debian 9
• Citrix XenCentre (ver 7.2)
• Windows Server 2016/2012
• Exchange Online/ O365
• PowerShell
• Hyper-V Cluster
• VMware
• Failover Cluster Manager
• DFS Management
• Ubuntu server/Desktop
• CentOS 7
• Cisco Small Business Switches (VLANs)
• Netgear Switches (VLANs)
• AWS Route 53 DNS Configuration
• Domain Configuration
• SSL / IIS
• Zohonet Helpdesk
• SALTO RW Pro-Access 100 (Security Door Access)
Security, Manager, Https, Pfsense, Online, Server, Debian, CentOS, It, Hyper-V, IIS, Voip, Ubuntu, Linux, Windows, Firewall, PowerShell, Windows server, Citrix, Management, DNS, Mac, VMware, Cisco, Exchange, AWS
2016 - 2017
freelance
IT Consultant
Reliable Networks.
Reliable networks are a manage service provider based in Central London and has many prestigious clients from football clubs, Golf clubs, Lawyers, accountants and we particularly proud of been the IT support provider for our largest client, the Clarins Group (A beauty institute). We provide infrastructure support for any environment from fibre optic line INs to complete solutions. We work with market leading IT equipment like of Dreytek routers, Dreytek Switches, Dreytek Access points, SonicWall firewalls, NetGear equipment, popular Phone systems, Conference room equipment like projectors, large screen TVs with skype for business (Also known as Lync), Managed WiFi systems. Majority of our infrastructures based on VMware. Almost every client we support are now on office 365 clouds (or Hybrid) and they use either office 2013 or office 2016 as clients. At Clarins group alone we support over 4000 iPads and iPhones remotely via IBM Maas360 cloud console. We support all our client remotely and site visits when required. We use remote technologies likes of LabTech, TeamViewer, LogMeIn, Bombar, ScreenConnect. We use Connect Wise as our ticket logging system. I cover Clarins head office twice a week (over 300 users), A day in Brentford football club (over 100 users) and rest of the week I will be based in Reliable networks head office in Tower Hill. My normal journey time to West End is 25min from where I currently reside. Most of our clients are supported remotely by using most up to date remote access software like LabTec, Screen Connect, TeamViewer, logmein, and all Microsoft buit-in remote access applications.
SCCM Administration - Managed over 1500 clients in more than 60 sites, three domains and four environments of Microsoft SCCM System Center 2012. Designed, built, tested, configured and implemented SCCM 2012.
Built and maintained a standard image with application selection.
Deployed Windows workstation patches.
Created packages, collections and advertisements for software deployments.
Created tools to easily repair WMI and SCCM clients remotely.
Collaborated with application owners and business relation managers to gather requirements for application deployments.
Provided Level III support to troubleshoot deployment issues, desktop software conflicts and client health issues.
Administered backend SCCM servers.
SCCM Administration - Managed over 1500 clients in more than 60 sites, three domains and four environments of Microsoft SCCM System Center 2012. Designed, built, tested, configured and implemented SCCM 2012.
Built and maintained a standard image with application selection.
Deployed Windows workstation patches.
Created packages, collections and advertisements for software deployments.
Created tools to easily repair WMI and SCCM clients remotely.
Collaborated with application owners and business relation managers to gather requirements for application deployments.
Provided Level III support to troubleshoot deployment issues, desktop software conflicts and client health issues.
Administered backend SCCM servers.
It, UP, Hybrid, Backend, Lync, Skype for business, WiFi, Software, Office, Health, Infrastructure, Support, Backend, IT Consultant, Windows, Service, Cloud, REST, VMware, Deployment, Office 365, It support, Administration
2016 - 2016
job
IT - Systems Engineer
Valis.
(3 - 6 months Contract)
It
2016 - 2016
job
Senior IT Engineer
Chess ICT.
contract
(Chess ICT is a manage service provider and 2nd best small business in the country)
• Providing strong server and desktop support
• Maintaining agreed SLA's updating ticket information as you work from diagnostics through to resolution
• Keeping clients updated as to the progress of their ticket status
• Assisting\mentoring colleagues in line with escalations procedures
• Visiting client sites on occasions to resolve the problem where tickets cannot be resolved remotely
• Maintaining a high degree of customer service, professionalism and integrity
• Carrying out project installations for new hardware and software
• Producing and updating technical documentation
• Working to deadlines and adapting quickly to a fast changing environment
• Have excellent experience of both Windows and Apple desktop operating systems.
• Have excellent support experience and references
• Network hardware of LANs and WANs including servers, switches, firewalls routers etc.
• Windows Server 2003/2008r2/2012r2 installation and administration
• Active Directory design and administration including Group Policy
• Exchange Server 2007/2010/2013 installation and administration
• Office 365 deployment and administration
(Chess ICT is a manage service provider and 2nd best small business in the country)
• Providing strong server and desktop support
• Maintaining agreed SLA's updating ticket information as you work from diagnostics through to resolution
• Keeping clients updated as to the progress of their ticket status
• Assisting\mentoring colleagues in line with escalations procedures
• Visiting client sites on occasions to resolve the problem where tickets cannot be resolved remotely
• Maintaining a high degree of customer service, professionalism and integrity
• Carrying out project installations for new hardware and software
• Producing and updating technical documentation
• Working to deadlines and adapting quickly to a fast changing environment
• Have excellent experience of both Windows and Apple desktop operating systems.
• Have excellent support experience and references
• Network hardware of LANs and WANs including servers, switches, firewalls routers etc.
• Windows Server 2003/2008r2/2012r2 installation and administration
• Active Directory design and administration including Group Policy
• Exchange Server 2007/2010/2013 installation and administration
• Office 365 deployment and administration
Service, Server, Software, Office, Technical documentation, Hardware, Support, It, Network, Windows, Design, Windows server, Customer service, Mentoring, Deployment, Exchange, Active Directory, Office 365, Administration
2015 - 2016
job
Senior IT Engineer
Mapeley Estate Limited.
(Mapeley Estate Limited is the largest commercial landlord in the country)
Key Responsibilities
• Support over 200 users within Watford, Milton Keynes and remote users across UK
• Application and patches deployment via SCCM and MANAGE ENGINE.
• As we have more than 50 users in Milton Keynes I need to visit at least twice a week over to MK
• All other users are supported over phone or via remote desktop.
• Setting up infrastructures
• Support over 100 Maintenance engineers hired by Salisbury group.
• Rolling out Software, updates, fixes over the network via Manage Engine
• Liaise with Cloud suppliers and troubleshoot and apply fixes when needed.
• Server 2008, 2012, office 2010/365, Exchange (All versions)
• Cisco VPN Any connect environment (Via DUO Mobile app on the phone)
• Lync / Skype for Business deployment across network
• Maintain Lync server
• Becrypt encryption process on both server and client.
• Maintain Becrypt server
• All other AD tasks
• Image new workstations/laptops via WDS server
• Support Citrix based concept web application (Terminal service)
Key Responsibilities
• Support over 200 users within Watford, Milton Keynes and remote users across UK
• Application and patches deployment via SCCM and MANAGE ENGINE.
• As we have more than 50 users in Milton Keynes I need to visit at least twice a week over to MK
• All other users are supported over phone or via remote desktop.
• Setting up infrastructures
• Support over 100 Maintenance engineers hired by Salisbury group.
• Rolling out Software, updates, fixes over the network via Manage Engine
• Liaise with Cloud suppliers and troubleshoot and apply fixes when needed.
• Server 2008, 2012, office 2010/365, Exchange (All versions)
• Cisco VPN Any connect environment (Via DUO Mobile app on the phone)
• Lync / Skype for Business deployment across network
• Maintain Lync server
• Becrypt encryption process on both server and client.
• Maintain Becrypt server
• All other AD tasks
• Image new workstations/laptops via WDS server
• Support Citrix based concept web application (Terminal service)
Remote Desktop, UP, Lync, App, Skype for business, Server, Web, Software, Office, Exchange, Support, It, Network, Service, Citrix, Cloud, Deployment, Cisco
2012 - 2016
job
Watchguard Firewalls
Virtual & Physical.
• Office 365 Administration and Deployment (including powershell experience)
• Virtual Server Environment VMware/Vsphere
• Active Directory
• DNS & DHCP
• Cisco Routers/Switches/Hubs
• Watchguard Firewalls
• TCP/IP & Other Network Protocols
• IIS & SSL knowledge
• Powershell scripting
• Backup Exec
• Storage Craft backup/recovery
• Tenser
• SCCM & or SCCM Development
• Cabling/Hubs/Routers/Switches
• VLan experience
• MS Office 2010/Office 365 including MS Exchange
• Working knowledge of VOIP telephone systems (Avaya)
• Knowledge of supporting Mobile Data Applications on IOS & Android
• Data centre experience
• SI Documentation portal experience
• Virtual Server Environment VMware/Vsphere
• Active Directory
• DNS & DHCP
• Cisco Routers/Switches/Hubs
• Watchguard Firewalls
• TCP/IP & Other Network Protocols
• IIS & SSL knowledge
• Powershell scripting
• Backup Exec
• Storage Craft backup/recovery
• Tenser
• SCCM & or SCCM Development
• Cabling/Hubs/Routers/Switches
• VLan experience
• MS Office 2010/Office 365 including MS Exchange
• Working knowledge of VOIP telephone systems (Avaya)
• Knowledge of supporting Mobile Data Applications on IOS & Android
• Data centre experience
• SI Documentation portal experience
PowerShell, SI, Portal, Https, Server, Storage, Office, Backup, Development, IIS, Voip, Network, TCP/IP, Administration, DNS, Scripting, VMware, Deployment, Cisco, Exchange, Active Directory, MS office, Office 365, IOS, Android
2014 - 2015
job
IT Support Engineer
PC-DOCS.
(Permanent)
Responsible for supporting clients for many reputable companies at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 2nd/ 3rd line support on site, remotely and over the telephone to clients & internal staff.
Key Responsibilities
Responsible for supporting clients for many reputable companies at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 2nd/ 3rd line support on site, remotely and over the telephone to clients & internal staff.
Key Responsibilities
It support, It, Support, Hardware, Software, Tech lead
2013 - 2014
temp
System support Engineer/Helpdesk
Ranger Services.
- IT Service provider for (ANPR systems) major retailers in UK
(6 Months Contract - 08/2013 to 02/2014) - System support Engineer/Helpdesk
Key Responsibilities
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups and tape rotation
• Diagnose and resolve technical issues
• Undertake small to medium-sized IT projects as instructed by the IT Manager
• Provide desktop and server support
• Support and maintain MS Server/Desktops and MS Exchange
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Making of Cat 5 e network cables were necessary
• Ensure all logs for equipment and users are maintained
• Setting up and configuring new core servers
• Installing authorised software to core servers
• Ensuring patches and upgrades are applied to core servers
• Fault-finding to core servers
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC and PC, Other
• Prepare documents, meeting materials and correspondence
• Perform basic administrative support duties as required to meet specific operational objectives
• Perform miscellaneous job-related duties as assigned by the IT Manager
• Attend the Spring Convention to provide IT support
• Work extra hours to meet deadlines, as required and where reasonable
• Provide assistance as required to the IT Manager
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers
• Remote utilities worked with: LABTEC, RADMIN, ULTRA VNC, TEAMVIWER, PROXY HOST, and LOGMEIN.
(6 Months Contract - 08/2013 to 02/2014) - System support Engineer/Helpdesk
Key Responsibilities
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups and tape rotation
• Diagnose and resolve technical issues
• Undertake small to medium-sized IT projects as instructed by the IT Manager
• Provide desktop and server support
• Support and maintain MS Server/Desktops and MS Exchange
• Setting up and configuring new laptops and desktops
• Install authorised software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Making of Cat 5 e network cables were necessary
• Ensure all logs for equipment and users are maintained
• Setting up and configuring new core servers
• Installing authorised software to core servers
• Ensuring patches and upgrades are applied to core servers
• Fault-finding to core servers
• Creating purchase requisitions for IT hardware/software
• Ensuring all software purchased licensing is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Providing support for MAC and PC, Other
• Prepare documents, meeting materials and correspondence
• Perform basic administrative support duties as required to meet specific operational objectives
• Perform miscellaneous job-related duties as assigned by the IT Manager
• Attend the Spring Convention to provide IT support
• Work extra hours to meet deadlines, as required and where reasonable
• Provide assistance as required to the IT Manager
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers
• Remote utilities worked with: LABTEC, RADMIN, ULTRA VNC, TEAMVIWER, PROXY HOST, and LOGMEIN.
Support, Basic, UP, Manager, Utilities, PC, Server, Software, Hardware, It support, It, Network, Security, Service, Customer service, Spring, Mac, Exchange
2013 - 2013
temp
System support Engineer
Trans-Oceanic Freight Ltd.
Key Responsibilities
• Receive, manage and record IT help desk requests receiving either by telephone or email.
• Dealing with and resolving helpdesk requests e.g. adding users, Active Directory updating, e-mail account creation, general IT trouble shooting
• Maintain appropriate logs of equipment, users and operational activities.
• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
• There may be the occasional need to provide direct field support (in person) for installations and IT Support in any TOR office or any location where TOR activities are taking place (e.g. for home workers). This may include basic user training e.g. in how to use IT equipment's.
• Ensure change control procedures are enforced, error logging and the correction of errors in conjunction with other members of the Support and Development teams and IT Dept. procedures.
• Work as a team member, providing support to colleagues as and when required.
• Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager or Head of Department/Division
• Receive, manage and record IT help desk requests receiving either by telephone or email.
• Dealing with and resolving helpdesk requests e.g. adding users, Active Directory updating, e-mail account creation, general IT trouble shooting
• Maintain appropriate logs of equipment, users and operational activities.
• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
• There may be the occasional need to provide direct field support (in person) for installations and IT Support in any TOR office or any location where TOR activities are taking place (e.g. for home workers). This may include basic user training e.g. in how to use IT equipment's.
• Ensure change control procedures are enforced, error logging and the correction of errors in conjunction with other members of the Support and Development teams and IT Dept. procedures.
• Work as a team member, providing support to colleagues as and when required.
• Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager or Head of Department/Division
It support, Active Directory, Training, Printers, It, Support, Development, Office, PC, Manager, Basic
2010 - 2012
job
helpdesk analyst
Atos Origin.
[03/2010-05/2012]
The services provided (1st/2nd Line) support to Train Operating Company users, their agents and other users authorised by Rail Settlement Plan. Products supported include Tribute and the Avantix® range (including Avantix® Mobile and Avantix® MultiTicket products). As a helpdesk analyst I am responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Calls are raised typically by Retail Clerks using Ticket Issuing Systems at Rail stations and travel centres across the UK. Answering telephone calls received by the Help Desk with a minimum of delay
• Call logging with minimal time (I am able type 40wpm - Touch typing).
• Responsible for recording the incident against the appropriate categorisation with the required level of information to allow diagnosis.
• Responsible for keeping the customer informed of progress against the incidents and advising on workaround to the user.
• Providing help, advice and answers to enquiries and wherever possible solutions to problems, using the information provided by the caller and tools and reference material available
• Where appropriate passing incidents to other support teams or maintenance organisations.
• Maintaining reference information (e.g. entries in equipment databases).
• Carrying out other related support tasks (e.g. booking equipment maintenance visits, monitoring the distribution of data).
• Preparing reports using documented procedures.
• Install hardware and software via SCCM (setting up new PCs, Laptops, printers, scanners, servers)
• Support All windows operating systems (Including Windows 7)
• Support users with Microsoft office packages
• Support users with Microsoft Outlook (setting up accounts, sharing, contacts, calendar)
• Support users with network related issues (Has a broad knowledge in network diagnosis).
• Support Citrix users both on site and over the phone
Work experience obtained whilst at the University
The services provided (1st/2nd Line) support to Train Operating Company users, their agents and other users authorised by Rail Settlement Plan. Products supported include Tribute and the Avantix® range (including Avantix® Mobile and Avantix® MultiTicket products). As a helpdesk analyst I am responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Calls are raised typically by Retail Clerks using Ticket Issuing Systems at Rail stations and travel centres across the UK. Answering telephone calls received by the Help Desk with a minimum of delay
• Call logging with minimal time (I am able type 40wpm - Touch typing).
• Responsible for recording the incident against the appropriate categorisation with the required level of information to allow diagnosis.
• Responsible for keeping the customer informed of progress against the incidents and advising on workaround to the user.
• Providing help, advice and answers to enquiries and wherever possible solutions to problems, using the information provided by the caller and tools and reference material available
• Where appropriate passing incidents to other support teams or maintenance organisations.
• Maintaining reference information (e.g. entries in equipment databases).
• Carrying out other related support tasks (e.g. booking equipment maintenance visits, monitoring the distribution of data).
• Preparing reports using documented procedures.
• Install hardware and software via SCCM (setting up new PCs, Laptops, printers, scanners, servers)
• Support All windows operating systems (Including Windows 7)
• Support users with Microsoft office packages
• Support users with Microsoft Outlook (setting up accounts, sharing, contacts, calendar)
• Support users with network related issues (Has a broad knowledge in network diagnosis).
• Support Citrix users both on site and over the phone
Work experience obtained whilst at the University
Retail, Management, Citrix, Windows, Network, Printers, Support, Analyst, Monitoring, Hardware, Office, Software, Booking, UP
2007 - 2010
job
Server Administrator
VDIs.
• MS Office 365 / 2010 / 2007 / 2003
• Hyper V, VMware (Terminal Server)
• Backups (Symantec backup exec)
• Data restore
• DNS, DHC, WLAN, DHCP
• VPN / Citrix
• Sophos, McAfee and other Antivirus Software
• Cloud configuration
• Network configuration
• Apple support
• SCCM
• Endpoint Encryption (McAfee)
• Remote support (Logmein, VNC etc )
• Supporting knowledge of Sage, IRIS Payroll, Quotewerks, Connect-it etc
• Visiting client sites for new and existing projects. (Possess full UK Drivers Licence)
• Currently mastering MCSE: Server Infrastructure in order to prepare for the exam
• Hyper V, VMware (Terminal Server)
• Backups (Symantec backup exec)
• Data restore
• DNS, DHC, WLAN, DHCP
• VPN / Citrix
• Sophos, McAfee and other Antivirus Software
• Cloud configuration
• Network configuration
• Apple support
• SCCM
• Endpoint Encryption (McAfee)
• Remote support (Logmein, VNC etc )
• Supporting knowledge of Sage, IRIS Payroll, Quotewerks, Connect-it etc
• Visiting client sites for new and existing projects. (Possess full UK Drivers Licence)
• Currently mastering MCSE: Server Infrastructure in order to prepare for the exam
Office 365, MS office, VMware, Cloud, DNS, Citrix, Network, It, Support, Infrastructure, Backup, Office, Software, Server, Administrator, Hyper V
2004 - 2010
temp
Computer Technician
PCWorld.
[Started part time but eventually offered full Time position after good performance]
Provide 3rd line IT support for customers and the staff. In addition to these qualifications can carry out all kinds of repairs including laptop computers, trouble shooting, software installations, PC health checks, Software related issues, Wired and Wireless network installations and troubleshooting, Cisco Routers/Switches installations and maintaining, also training other staff, stock takings, banking etc
Provide 3rd line IT support for customers and the staff. In addition to these qualifications can carry out all kinds of repairs including laptop computers, trouble shooting, software installations, PC health checks, Software related issues, Wired and Wireless network installations and troubleshooting, Cisco Routers/Switches installations and maintaining, also training other staff, stock takings, banking etc
It support, Cisco, Training, Banking, Wireless, Network, It, Support, Health, Software, PC
2003 - 2008
job
Desktop Support
PowerShell.
• Active Directory
• Group Policy
• Group Policy
Active Directory, Support
2002 - 2004
temp
Sales Leader/PC Technician
Dixons.
[Part Time]
My role in Dixons involve helping customers with electronics items, Solving Software errors,
Installations, upgrades, Merchandizing, Working on the till, Train new staff, Cleaning, Selling cover plans,
Make credit agreements for customers buying goods for loans etc
My role in Dixons involve helping customers with electronics items, Solving Software errors,
Installations, upgrades, Merchandizing, Working on the till, Train new staff, Cleaning, Selling cover plans,
Make credit agreements for customers buying goods for loans etc
Sales, Electronics, Software, PC
My education
2018
-
2019
n/a
BSc, Development management and Governance (Minor in Computer Science)
BSc, Development management and Governance (Minor in Computer Science)
2017
-
2018
n/a
MSc, Part Time
MSc, Part Time
1996
-
1997
LondonTec International
N/a, N/a
N/a, N/a
1982
-
1992
n/a
Secondary, Social Studies
Secondary, Social Studies
London Metropolitan University
N/a, N/a
N/a, N/a
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