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jobs
Pankaj Sharma
,
Colchester, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Restaurant Operation Manager
Carnival Cruise Lines.
• Full accountability for the financial & operational
• Responsible for training and employee welfare
• Support, develop, motivate and inspire Asst. managers
• Maintain company systems, procedures and policies
• Ensure all legal requirements - compliance & legislation is in place
• Involved in menu development and improving efficiency
• Delivering exceptional customer service and standards
• Work to company targets and KPIs'
• Day to day running of all food outlets including main dining room (capacity of 900 to 1200 depending on size of ship)
• Over looking performance of Asst. Managers, supervisors & team headwaiters.
• Responsible for training and employee welfare
• Support, develop, motivate and inspire Asst. managers
• Maintain company systems, procedures and policies
• Ensure all legal requirements - compliance & legislation is in place
• Involved in menu development and improving efficiency
• Delivering exceptional customer service and standards
• Work to company targets and KPIs'
• Day to day running of all food outlets including main dining room (capacity of 900 to 1200 depending on size of ship)
• Over looking performance of Asst. Managers, supervisors & team headwaiters.
Training, Customer service, Service, Compliance, Support, Development, Manager
2018 - 2019
job
Learning & Development Manager
Umbrella training & Employment solutions.
London (UK) https://www.umbrellatraining.co.uk/
Working with clients on developing, designing, and delivering customized management development programs to improve the efficiency of their organizations. Working with individuals on achieving internationally recognized management and customer service qualifications.
Responsibilities
• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other trainings
• Assess the success of development plans and help employees make the most of learning opportunities
• Help managers develop their team members through career pathing
Working with clients on developing, designing, and delivering customized management development programs to improve the efficiency of their organizations. Working with individuals on achieving internationally recognized management and customer service qualifications.
Responsibilities
• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other trainings
• Assess the success of development plans and help employees make the most of learning opportunities
• Help managers develop their team members through career pathing
Design, Coaching, Training, E-learning, Customer service, Management, Service, Workshops, Development, Online, Manager
2016 - 2018
job
Food & Beverage Manager
Crowne Plaza Resort Colchester.
Location Colchester, United Kingdom
•Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
•Preserve excellent levels of internal and external customer service
•Design exceptional menus, purchase goods and continuously make necessary improvements
•Identify customers needs and respond proactively to all of their concerns
•Lead F&B team by attracting, recruiting, training and appraising talented personnel
•Establish targets, KPI's, schedules, policies and procedures
•Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
•Comply with all health and safety regulations
•Report on management regarding sales results and productivity
Reporting to operations Manager while over seeing a team of 60 employees with the assistance of three managers and nine supervisors. The areas of responsibilities included but not limited to seven bars, eleven function room and two restaurants.
During the time worked at Crowne plaza was proud HOD as the hotel came from number 34 to 6 within the span of six months in guest ratings with IHG rankings for F&B service and hospitality of staff.
After successfully leading and managing the team decided to move into hospitality training as was not able to give enough time to family, with the opportunity from Umbrella was able to pursue my passion in training others by utilizing my experience within the industry.
Maître d (Act)
•Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
•Preserve excellent levels of internal and external customer service
•Design exceptional menus, purchase goods and continuously make necessary improvements
•Identify customers needs and respond proactively to all of their concerns
•Lead F&B team by attracting, recruiting, training and appraising talented personnel
•Establish targets, KPI's, schedules, policies and procedures
•Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
•Comply with all health and safety regulations
•Report on management regarding sales results and productivity
Reporting to operations Manager while over seeing a team of 60 employees with the assistance of three managers and nine supervisors. The areas of responsibilities included but not limited to seven bars, eleven function room and two restaurants.
During the time worked at Crowne plaza was proud HOD as the hotel came from number 34 to 6 within the span of six months in guest ratings with IHG rankings for F&B service and hospitality of staff.
After successfully leading and managing the team decided to move into hospitality training as was not able to give enough time to family, with the opportunity from Umbrella was able to pursue my passion in training others by utilizing my experience within the industry.
Maître d (Act)
Design, Operations, Training, Operations manager, Customer service, Management, Sales, Service, Motivation, Safety, KPI, Health, Manager
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