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jobs
Telesales Executive with 8+ years experience
Simon Brinn
,
Leeds, United Kingdom
Experience
Other titles
Skills
I'm offering
Versatile Telesales Executive with experience in numerous different industries both temp and permanent.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Available
My experience
2020 - 2020
job
Business Solutions Executive
Lily Communications.
Leeds LS11 8PR
Feb 2020 - March 2020
(Half of the company released due to Coronavirus)
This role includes speaking with businesses through cold calling to discuss their current communications requirements and to try identify a need to arrange one of the companies Field Sales reps to attend the business. This involved understanding a lot of technical knowledge to identify any issues they may have with upcoming changes within the Telecoms industry or just anything that could be improved upon. A large part of this role was diary management and ensuring I called companies back when agreed to do so.
Feb 2020 - March 2020
(Half of the company released due to Coronavirus)
This role includes speaking with businesses through cold calling to discuss their current communications requirements and to try identify a need to arrange one of the companies Field Sales reps to attend the business. This involved understanding a lot of technical knowledge to identify any issues they may have with upcoming changes within the Telecoms industry or just anything that could be improved upon. A large part of this role was diary management and ensuring I called companies back when agreed to do so.
Management, Sales
2019 - 2019
job
Development Executive
Jelf.
This role involves cold calling businesses and speaking with decision makers to arrange an appointment to discuss the companies commercial insurance requirements. Within this role it was my responsibility to manage different Directors calendars to ensure the person with the relevant experience attended each appointment. I was speaking with senior decision makers such as Managing Directors and Finance Directors and had to be confident enough to discuss their requirements in order to arrange an initial meeting. This role made good use of my time management as the company used a very simple CRM system and keeping to callbacks was critical to being successful.
CRM, Management, Finance, It, Insurance, Development
2018 - 2018
job
Direct Sales Executive
Engie.
This is a varied role involving both cold calling and account management. I speak with businesses through inbound, outbound and e-ail channels and discuss their current gas and electricity requirement and try negotiate with them to bring their supply to Engie. This takes effective time management and effective listening as customers receive lots of calls from different companies regarding the same service. Once a supply is on board it is then my role to check up with decision makers to attempt to upsell to either additional sites or other services that Engie offer.
Account management, Management, Sales, Service, It, UP
2018 - 2018
temp
Customer Sales Executive
Peoples Holdings.
This role involves speaking with customers who have enquired for one of the companies services online. This involves mainly outbound calling through a dialer. After speaking with the customer regarding the initial product they enquired about it is then my responsibility to try and cross sell another product which is relevant to the customer.
Sales, It, Online
2018 - 2018
temp
Appointment Maker
Chip and Pin Solutions.
This role involves outbound cold calling to businesses setting appointments for the Business Development Manager to attend. Through effective questioning I obtain the relevant information regarding their current Merchant Services and introduce our services. It is then my responsibility to manage the Business Development Managers diary and effectively book his appointments to ensure the least amount of travel is necessary between appointments.
Business development, It, Development, Manager
2017 - 2017
job
Telesales Manager
Chilli Telecom.
This role involved managing a team of 4 people with B2B telesales of telecoms products. My role involved appointment generation for the field sales team and also managing the field sales schedules. It was my responsibility to ensure each team member had a specific area to focus on to ensure the field sales team had sufficient appointments to generate the required revenue.
B2B, Sales, It, Manager
2017 - 2017
job
Account Manager
Core Telecom.
This role involves B2B telesales of new customers providing the companies telecoms products. This is 100% cold calling and finding out potential customers current services and identifying what services we could provide, highlighting any upsell opportunities. For smaller sales I complete the whole sales process from initial call through to the service going live. For larger or more complex orders I arrange an appointment for one of the field sales team to meet with them and discuss their
B2B, Account Manager, Sales, Service, Manager
2017 - 2017
temp
Media Sales Executive
High Court, The Calls.
This role involves speaking to SME businesses selling different online advertising through the major search engines e.g Google Adwords, Yahoo and Bing Ads. This is purely cold calling and I make in excess of 100 calls a day. It is my responsibility to find the best product for the customer through effective questioning and assessing their needs.
Advertising, Google adwords, Adwords, ADS, Sales, Bing ads, It, Google, Online, Search
2016 - 2016
temp
Funding Specialist
Atlas House.
In this role it was my task to cold call businesses and provide their staff with fully funded government qualifications. I would need to speak with Managers and Owners of companies and gather which qualifications would benefit their staff and allocate them funding through one of our training partners in their area.
Training, It
2016 - 2016
temp
Account Manager
Converged Communications (BT Local Business) - City West Business Park.
Gelderd Road, Building 3, Leeds LS12 6LN
March 2016 - May 2016
This role involves the sale of BT products to SME business within Central Yorkshire via outbound and inbound telesales. I would find potential sale opportunities either by upselling to existing customers or contacts business who have no products currently with BT. I would other work through a specific campaign on the system or source my own leads through internet searches by a specific postcode area. After speaking with a customer it was then my responsibility to monitor my own callbacks and follow up on quotes and contracts that had been sent out.
Job Title - Customer Service Executive (Temp Contract)
Jet2 - The Mint, Ingram Street, Leeds LS11 9AW
June 2015 - November 2015
My role was to deal with compensation claims from customers regarding flight delays under EU Regulation 261. It was my responsibility to ensure all relevant documentation had been sent by the customer and that they meet the criteria to be entitled to compensation. I then either responded to the customer with a cheque for compensation or with a letter detailing the reasons their claim has been rejected.
I also logged new correspondence on to the internal systems and responded with an acknowledgment letter to the customer.
March 2016 - May 2016
This role involves the sale of BT products to SME business within Central Yorkshire via outbound and inbound telesales. I would find potential sale opportunities either by upselling to existing customers or contacts business who have no products currently with BT. I would other work through a specific campaign on the system or source my own leads through internet searches by a specific postcode area. After speaking with a customer it was then my responsibility to monitor my own callbacks and follow up on quotes and contracts that had been sent out.
Job Title - Customer Service Executive (Temp Contract)
Jet2 - The Mint, Ingram Street, Leeds LS11 9AW
June 2015 - November 2015
My role was to deal with compensation claims from customers regarding flight delays under EU Regulation 261. It was my responsibility to ensure all relevant documentation had been sent by the customer and that they meet the criteria to be entitled to compensation. I then either responded to the customer with a cheque for compensation or with a letter detailing the reasons their claim has been rejected.
I also logged new correspondence on to the internal systems and responded with an acknowledgment letter to the customer.
Contracts, Account Manager, Customer service, Service, It, Internet, Campaign, Contracts, Manager, UP
2014 - 2014
job
Collections Agent
unknown.
My role involves contacting debtors to recover unpaid court fines and other unpaid public sector fines. As a bailiff company it is my task to recover the fines before the account is referred to a bailiff to attend the address. I do this by contacting debtors using inbound and outbound telephony systems and try and come to an arrangement to pay the outstanding fine. If an arrangement is made it is then my duty to contact the debtor as agreed to ensure the arrangement isn't broken.
Key Achievements:
◦ Continuously achieve targets
Key Achievements:
◦ Continuously achieve targets
It, Public sector, Agent
2012 - 2013
freelance
Business Consultant
unknown.
This role involves business to business sales for commercial gas and electricity. I dealt with new acquisitions so I was the first person a customer would speak to when thinking about joining Npower. I dealt with customers through both Inbound and Outbound calls to negotiate the sale of business energy. I was responsible for managing my own workload and following up previous quotes and calling customers when agreed. When talking to customers I would listen to their needs to decide if a certain proposition we had available would be of interest to them.
Key Achievements:
◦ Created an sales tracker with a user friendly interface with Excel
◦ Tested new version of sales software due to my knowledge of the previous version
Key Achievements:
◦ Created an sales tracker with a user friendly interface with Excel
◦ Tested new version of sales software due to my knowledge of the previous version
Excel, Sales, Software, Energy, Energy, UP
2009 - 2010
job
Resource Planning Analyst
Lloyds Banking Group.
Job Title - Compliance Monitor
Compliance, Analyst
2008 - 2009
job
Collections Specialist
HBOS.
My education
Priesthorpe High School
Secondary, English Language
Secondary, English Language
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