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Senior IT Consultant
William Gray
,
Bushey Heath, United Kingdom
Experience
Other titles
Skills
I'm offering
A seasoned senior consultant with a breadth of industry experience through 22 years in IT & Telecoms, spanning: business analysis, technical assurance, delivery assurance, project management, RFP due diligence (technical and delivery) and line management all after 10 years of designing mobile networks. Has regularly managed complex deliverables amidst substantial organisational transformation, uncertainty and significant customer pressure. Has founded teams and significantly developed existing teams' ways of working and competence. Proactively adds value to the business and customers; leveraging competence and experience from himself, his team and colleagues to meet or exceed targets. CORE SKILLS & QUALIFICATIONS • BCS (ISEB) International Diploma in Business Analysis • BCS (ISEB) Foundation Certificate in Business Change • BCS (ISEB) Certificate in Requirements Engineering • BCS (ISEB) Certificate in Business Analysis Practice • BCS (ISEB) Certificate in Structured Modelling Techniques (UML) • First class communicator both verbally & in writing • Experience in Waterfall, Scrum and other rapid delivery approaches • Project Management • Able to present complex concepts in a well-structured and effective manner • Strong stakeholder management at all levels • Highly developed documentation skills • Process definition and modelling • Leadership and people management • Investment Management Certificate Unit 1
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2018 - ?
job
Customer Experience Designer
BT.
(6 contract renewals)
A role critical in repositioning BT in the UK telecoms market through a complete transformation of the customer experience for BT's Enterprise customers
• Analysis of customer insights to determine areas for improvement
• Leading the Proposition, Product, Service Delivery and Operations business areas in:
◦ Defining end to end detailed customer journeys from customer engagement through to billing, support and growth
◦ Designing the underlying capabilities required to enable the agreed customer journeys covering: Operating Models, Process models from levels 1 to 3, Requirements Engineering of the enabling tools and systems, RACIs, FMEAs
• Shaping, defining and driving execution of product trials to validate the design, measuring the customer experience delivered and subsequently evolving the design where required
A role critical in repositioning BT in the UK telecoms market through a complete transformation of the customer experience for BT's Enterprise customers
• Analysis of customer insights to determine areas for improvement
• Leading the Proposition, Product, Service Delivery and Operations business areas in:
◦ Defining end to end detailed customer journeys from customer engagement through to billing, support and growth
◦ Designing the underlying capabilities required to enable the agreed customer journeys covering: Operating Models, Process models from levels 1 to 3, Requirements Engineering of the enabling tools and systems, RACIs, FMEAs
• Shaping, defining and driving execution of product trials to validate the design, measuring the customer experience delivered and subsequently evolving the design where required
Design, Operations, Customer experience, Service, Engineering, Growth, Transformation, Support, Enterprise, Service Delivery
2017 - 2018
freelance
OSS Consultant, Three UK, Reading
unknown.
(6 contract renewals)
An OSS technical design consultancy role working in an OSS team within a £500M+ RFP for Three's 5G network.
Key Responsibilities in RAN Analytics RFP area
• Leading the technical due diligence exercise:
◦ Requirements engineering, working with stakeholders in Engineering, Marketing and Customer Care
◦ Defining the agenda and leading the workshops for technical evaluation of the supplier
◦ Driving technical alignment between strategy and deployment teams for architecture and choice of supplier
◦ Creation of work package document; driving internal alignment on and supplier agreement to the work package as an extension to the main contract, covering all technical and delivery requirements including obligations from the existing agreement
Key Responsibilities in Broader RFP
• Structuring the evaluation approach and criteria for reviewing supplier OSS design and integration proposals
• Providing formal evaluation of technical and delivery capabilities of blue-chip supplier OSS design and integration proposals through attendance at due diligence workshops and creation of detailed reports
• Reviewing and updating contract documentation throughout RFP stages
An OSS technical design consultancy role working in an OSS team within a £500M+ RFP for Three's 5G network.
Key Responsibilities in RAN Analytics RFP area
• Leading the technical due diligence exercise:
◦ Requirements engineering, working with stakeholders in Engineering, Marketing and Customer Care
◦ Defining the agenda and leading the workshops for technical evaluation of the supplier
◦ Driving technical alignment between strategy and deployment teams for architecture and choice of supplier
◦ Creation of work package document; driving internal alignment on and supplier agreement to the work package as an extension to the main contract, covering all technical and delivery requirements including obligations from the existing agreement
Key Responsibilities in Broader RFP
• Structuring the evaluation approach and criteria for reviewing supplier OSS design and integration proposals
• Providing formal evaluation of technical and delivery capabilities of blue-chip supplier OSS design and integration proposals through attendance at due diligence workshops and creation of detailed reports
• Reviewing and updating contract documentation throughout RFP stages
Marketing, Design, Deployment, Due Diligence, Integration, Analytics, Architecture, RFP, Engineering, Network, Workshops
2014 - 2017
freelance
OSS Consultant
MBNL.
UK (6 contract renewals)
A varied OSS consultancy role providing technical design and project assurance for network planning and deployment tools, working under the Prince 2 methodology in a team providing an assurance layer on behalf of MBNL's joint shareholders, the mobile operators Hutchison 3G UK Ltd (Three UK) and EE.
Key Responsibilities
• Defining project scope and approach with supplier and customer stakeholders
• Project assurance to manage supplier against project time, cost, scope and quality criteria
• Shaping and defining project requirements with supplier
• Collaborating with supplier to create technical design to meet requirements
• Collaborating with supplier to create test strategy, test case definition, planning and execution
• Overall technical approval of solutions following architectural compliance review governance process
• Stakeholder management of key customer stakeholders
• Quality assurance and approval of all key project artefacts
• Shaping, reviewing and providing technical and project assurance approval of supplier fixed price statements of work
A varied OSS consultancy role providing technical design and project assurance for network planning and deployment tools, working under the Prince 2 methodology in a team providing an assurance layer on behalf of MBNL's joint shareholders, the mobile operators Hutchison 3G UK Ltd (Three UK) and EE.
Key Responsibilities
• Defining project scope and approach with supplier and customer stakeholders
• Project assurance to manage supplier against project time, cost, scope and quality criteria
• Shaping and defining project requirements with supplier
• Collaborating with supplier to create technical design to meet requirements
• Collaborating with supplier to create test strategy, test case definition, planning and execution
• Overall technical approval of solutions following architectural compliance review governance process
• Stakeholder management of key customer stakeholders
• Quality assurance and approval of all key project artefacts
• Shaping, reviewing and providing technical and project assurance approval of supplier fixed price statements of work
Design, Deployment, Stakeholder Management, Management, Test, Compliance, Network, Quality Assurance, Test case
My education
1993
-
1997
University of Strathclyde
BSc, Physics
BSc, Physics
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