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Product and UX Professional with FinTech and SaaS experience
Christopher Scicluna
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an entrepreneurial, customer obsessed Senior Product and UX professional, with a First Class MSc in Business Management in Digital Innovation and 5 years experience designing, building and delivering digital products end-to-end, across industries including FinTech and Internet, growing companies' ACV by millions of £s.
Throughout my experience I have:
• Built and optimised (from scratch) a mobile-first, omni-channel, re-mortgage customer journey product used by millions of customers across 2 internationally recognised brands (Customer First, Data informed Product Development)
• Developed, built and tested 10s of PoCs / prototypes / MVPs, most of which initially (partially) failed, then leading to successful iterations (Fail Fast, Learn Faster)
• Led 10s of customer research sessions including card sorting, 1-2-1 interviews, field research, usability testing, ethnography etc. (Research is essential for Product Success)
• Built, Recruited and led cross-functional teams of 10+ people designing and building both internal and external facing products that users love (Collaboration, Design is a team sport)
Throughout my experience I have:
• Built and optimised (from scratch) a mobile-first, omni-channel, re-mortgage customer journey product used by millions of customers across 2 internationally recognised brands (Customer First, Data informed Product Development)
• Developed, built and tested 10s of PoCs / prototypes / MVPs, most of which initially (partially) failed, then leading to successful iterations (Fail Fast, Learn Faster)
• Led 10s of customer research sessions including card sorting, 1-2-1 interviews, field research, usability testing, ethnography etc. (Research is essential for Product Success)
• Built, Recruited and led cross-functional teams of 10+ people designing and building both internal and external facing products that users love (Collaboration, Design is a team sport)
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
French
Good
Italian
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
Senior Product Manager
Trustpilot.
Advanced
• Recruited, built and currently leading the Growth Product team, a newly formed international, Google Rapid Design Sprints
cross-functional team responsible for surfacing and building data features to enhance
product growth.
• Iteratively building and delivering (from scratch) a new user first, data-informed global Advanced
product (Trustlytics), enabling commercial users to gain a holistic understanding of ~20,000 Scrum, Kanban
business customers through 3rd party data enrichment integrations and APIs - Outcome:
Growing Product Adoption by 5% MoM
• Build a roadmap from scratch, elicit customers' and business challenges across Proficient
geographies through regular primary research and data analysis to create hypotheses and Jira, Confluence & Trello
translate these into user stories and features to be tested with end users.
• Regularly report to and work closely with our Chief Commercial Officer and Chief
Marketing officer and VP level stakeholders across London, New York and Copenhagen, Proficient
providing for the company's short and long-term commercial goals. SQL
• Manage and groom the backlog, ensuring it contains the appropriate items, that they are
prioritised, and that the items at the top are ready for delivery.
Intermediate
• Recruited, built and currently leading the Growth Product team, a newly formed international, Google Rapid Design Sprints
cross-functional team responsible for surfacing and building data features to enhance
product growth.
• Iteratively building and delivering (from scratch) a new user first, data-informed global Advanced
product (Trustlytics), enabling commercial users to gain a holistic understanding of ~20,000 Scrum, Kanban
business customers through 3rd party data enrichment integrations and APIs - Outcome:
Growing Product Adoption by 5% MoM
• Build a roadmap from scratch, elicit customers' and business challenges across Proficient
geographies through regular primary research and data analysis to create hypotheses and Jira, Confluence & Trello
translate these into user stories and features to be tested with end users.
• Regularly report to and work closely with our Chief Commercial Officer and Chief
Marketing officer and VP level stakeholders across London, New York and Copenhagen, Proficient
providing for the company's short and long-term commercial goals. SQL
• Manage and groom the backlog, ensuring it contains the appropriate items, that they are
prioritised, and that the items at the top are ready for delivery.
Intermediate
User stories, Manager, Google, International, Trello, Growth, It, Confluence, Kanban, Marketing, Product Manager, Research, Jira, Scrum, Data Analysis, Sql, Design
2017 - 2019
job
Product Manager
Lloyds Banking Group.
- Remortgage Customer Journey Sketch Lloyds Banking Group
• Led the remortgage product squad (Engineers, UI Designers, Data Scientists) responsible
from identifying customer pain points and needs through ideation to execution. Proficient
• Successfully designed, built, delivered and optimised an E2E new omni-channel re-mortgage
mobile product (from scratch) for both the Halifax and Lloyds brands, from inception
to experimentation to iterative delivery, solving for a key recurring customer pain point. Languages
Outcome: ~12% of remortgages closed via this new product in less than a year.
• Wrote user stories, prioritised, groomed and managed the backlog in collaboration with high- English
level stakeholders from across the whole group.
• Designed, executed, and managed research (quant, qual, behavioural and attitudinal)
Native or bilingual proficiency and run Google Rapid Design Sprints to scope out user needs, and answer critical
business questions through design, prototyping, and testing ideas with end users. Maltese
• Built relationships with start ups and big tech partners in order to explore
collaboration opportunities.
Native or bilingual proficiency
• Led the remortgage product squad (Engineers, UI Designers, Data Scientists) responsible
from identifying customer pain points and needs through ideation to execution. Proficient
• Successfully designed, built, delivered and optimised an E2E new omni-channel re-mortgage
mobile product (from scratch) for both the Halifax and Lloyds brands, from inception
to experimentation to iterative delivery, solving for a key recurring customer pain point. Languages
Outcome: ~12% of remortgages closed via this new product in less than a year.
• Wrote user stories, prioritised, groomed and managed the backlog in collaboration with high- English
level stakeholders from across the whole group.
• Designed, executed, and managed research (quant, qual, behavioural and attitudinal)
Native or bilingual proficiency and run Google Rapid Design Sprints to scope out user needs, and answer critical
business questions through design, prototyping, and testing ideas with end users. Maltese
• Built relationships with start ups and big tech partners in order to explore
collaboration opportunities.
Native or bilingual proficiency
Design, Prototyping, Sketch, Research, UI, Product Manager, User stories, Less, Banking, Testing, Google, Native, LED, Manager
2014 - 2015
job
Tech Client Relationship Manager
KONNEKT.
Intermediate working proficiency
• Successfully managed multiple Tech client and candidate portfolios.
• Advised management on the administration of human resources policies and procedures.
• Trained, mentored new recruits and managed a team of client relationship associates.
• Successfully managed multiple Tech client and candidate portfolios.
• Advised management on the administration of human resources policies and procedures.
• Trained, mentored new recruits and managed a team of client relationship associates.
Administration, Human Resources, Management, Manager
My education
2020
Springboard
UX / UI Bootcamp, UX / UI
UX / UI Bootcamp, UX / UI
2018
General Assembly
Product Management Bootcamp, Product Management
Product Management Bootcamp, Product Management
2015
-
2016
University of Strathclyde
MSc, Business Management & Digital Innnovation
MSc, Business Management & Digital Innnovation
2014
-
2015
London School of Economics AND Political Science
Post Graduate Diploma, Management
Post Graduate Diploma, Management
2011
-
2014
University of Malta
Bachelor of Arts (Hons), Psychology & Philosophy
Bachelor of Arts (Hons), Psychology & Philosophy
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